Internet no funcionaba. El personal no resuelve los problemas. La selección de desayuno muy limitada para los precios que cobran. Demasiadas máquinas rotas en el gimnasio.
A las 23hs no pude comer nada en el bar ,solo en la habitacion.
El hotel es confortable. El personal es amable. No refleja syu ubicación en el momento de la reserva, ya que parece mucho más cerca del mar. En general el servicio es bueno. El restaurant me pareció escaso de alternativas de comidas.
he estado poco tiempo como para poder decir algo exacto la zona es bastante insegura
Personal muy amable.- ubicacion excelente para el que busca tranquilidad y comodidad.- esta muy cerca del Casino y del estadio de futbool. Frente a una buena playa .Aguas con temperatura estimada 18º .- Volveria a este Hotel el desayuno es ingles. podrian agregar algo para ser Continentar. todas formas es un buen dasayuno
El personal es muy calido y amable con ganas de solucionar problemas de los huespedes. Los desyunos muy bien presentados y servidos y son muy ricos. La ubicacion es excelente para disfrutar de la playa El ascensor no fuenciona desde hace mucho tiempo y es una gran incomodidad.
Service & Friendliness of Staff plus the location was superb
the position and facilities were fantastic as well as the breakfasts service a little slow at times
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
The service was great and the people was friendly. Relaxing atmosphere.
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
La habitación es perfecta, el baño tiene ducha y a parte bañera con sales. Muy lujoso, todo el mobiliario nuevo, el silencio te permite descansar, el desayuno hecho a la carta, la atención personalizada, todo es recomendable No está en todo el centro de Durban sino como a 8 km, pero muy cerca del nuevo estadio de futbol
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
nothing special, just went for the world cup hard to find plugs in the room
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
Our mornings were glittered by breakfast on the deck with a sea view of ships docking in. Best servive from the staff and be sure to see us very soon. Thanks for making my weekend breakaway excellent..Regards Amos, Karabo and Gomolemo
Very comfortable and very friendly and attentive management. A pleasure to stay there.
Beautiful view and garden. Staff was very friendly and helpfull, and made you feel at home. Made suggestions with regard to outings, eating places and taxi services. Did not have a bath.
Its over rated. Should have been classified as 3 star and not 5 star.
The friendly staff and Tosca's breakfasts are "Simply The Best" in town
Everything was outstanding from the moment we checked in to the moment we left
The gardens were fabulous, the rooms very comfortable and Tosca and Gary were wonderful hosts. They helped us organise car hire and provided us with useful info about places to eat, getting taxis etc. Really enjoyed sitting on the terrace watching the electrical storm! A great place and very handy location for Kingsmead Cricket ground.
Gary, Tosca and Daphne were incredibly welcoming and nothing was too much trouble for them. They were extremely helpful and provided invaluable advice on places to go and how to stay safe etc...
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
Staff were very friendly and professional. Our rooms was verry comfortable and elegantly furnished. My husband I and really enjoyed the dinner and breakfast we had at the hotel. The food was of great quality and beutifully presented. The room was not very well prepared. We noticed that there was no coffeee or tea available in the room, we could not find a double adapter anywhere in the room and the TV remote was also missing. To the hotel's credit, however, these propblems were rectified within minutes of notifuing the recption desk thereof. We were also diappointed that our room only had a shower and no bath, this is perhaps something one should confirm prior to booking a room.
The room was made up well. The restaurant staff attitude were bad. The floor sounds when person walks.
The Resturaunt was great, the menu was diverse and interesting and best of all delicious. The Pancetta and Cannelli Bean soup was very delicious as was everything else!
It has a home feel.Comfortable and spacious.Security staff courteous and efficient.Front office staff efficient. It was rather irritating having to request face towels.Hot breakfast service rather slow. Should consider sound proofing rooms near busy roads(Florida and Argyle).
Location, clean spacious rooms, service
Quality of accommodation, location, friendliness and efficiency of staff, breakfast in particular and food in general were all excellent Nothing that we did not like but it would have been nice to have a swimming pool and area to relax outside. We knew that these facilities were not available and made our decision on booking with this knowledge. We certainly don't regret our decision as the positives far outweigh this single negative
The interior or the hotel is beautifully done, following the original Victorian stye of the converted houses. The restaurant (and particularly the breakfast) was excellent and with a small baby we appreciated the in-room dining. The staff were very friendly. The room was a little noisy.
staff were very pleasant. Room was beautiful and comfortable Sound could have been a problem - there is a beautiful but noisy spiral staircase just outside.
Location is very good The hotel has an awful smell and the room was even worse. The internet charge is very high. Staff are more miss than hit.
Hotel was very comfortable and staff friendly.
The hosts were exceptionally friendly and there is a family feeling to the residence. Everything seemed to have a personal touch to it and they really went out of there way to make the experience as though we were staying in a home away from home. N/A
Security and location
The large, comfortable room and the friendly welcome Breakfast could have been more relaxing! They seemed really busy.
safe area , aircon rooms , friendly owners the bed squeed , otherwise the stay was perfect Ill return
Clean crisp sheets and quiet setting. Safe to walk down the road to shops and restaurants. Taxi from airport was organised through Roseland House and was waiting for me when I arrived.
easy accesible .. close to all We booked a honeymoon suite and there was nothing special done .. eg. choccies on the pillows ect.
It is located centrally. The owners take great pride in their freindliness and service. It was nmy second time there and will be the place I stay for all my Durban business trips.
It was very conveniently situated for what I needed to do while I stayed in Durban. I loved having a court yard outside my room and safe parking was a big bonus.
The cleanliness and the quietness found there. Yes, breakfast ended at 9am, requiring people on holidays to wake up rather early.