The staff was polite. The building was seriously dirty and badly maintained. The hallways had dirty sticky floors and walls covered in scuff marks and holes. The room smelled mildewed and the carpet had stains, but the sheets were clean. The bathroom was so so- the lift switch had grime in it and would spark when the light was turned on. The whole building looked run down as if it was let go and maintenance was not a priority.
close to my destination, staff very friendly and helpful bathroom too small for two or more people. lobby floors not clean, elevator too small
New comfortable beds. Older hotel but they are working on it. Should close down and complete the remodel. Pool area was poorly lit and was somewhat under construction, like the whole area. Hotel lay out was confusing. It was two hotels I one.
Value Old, run down, not well maintained.
Lobby, breakfast food and seating area HVAC very loud. Walls, door, and windows let sound from outside and hallway into making room quite noisy. Doors slam too causing even more noise every time someone went in or out of a room. Back parking lot was snow/ice covered, very slippery--obviously not plowed after recent snow.
Hotel was in a bad area of town where a shooting occurred over night and several vagrants hung about! The bedding and carpets were disgusting, but the staff was courteous. The breakfast was good. Kayak had as a three star but the agency that booked it rated it as two stars. I would give it 1 and 1/2 stars.
Wifi was out first two days of my stay. Building run down DIRTY if I hadnt prepaid I would have checked out after first day. Staff was unaware of who even managed the place. Rooms were run down light bulbs out TV service was terrible. Mildew smell and very noisy due to tile halls. Maid service was late and rude "you have to get out of the room while i make it otherwise it wont get done" Dont waste your time or your money here!
Staff were friendly, but at times unable to do very much to make it look like there was much organization or effort in place. There was a dip of several inches in my bed. The plates and utensils at breakfast were styrofoam and other non-recyclable plastic. It wasn't clear that the hotel is aware it serves people who have business across the highway and no car. That's what the shuttle is for. It shouldn't take forever to get it organized.
Friendly staff The rooms were in need of a huge renovation. They were musty smelling, odor, bugs, water stained/damp walls with rippling wall paper separating from the walls with mildew and mold, just overall dirty!
It was a struggle to get your room cleaned. They were constantly out of towels, washcloths, and toilet tissue! The front desk staff were rude and untrained in customer service. The breakfast was nasty. Looks are deceiving! The website showed a gorgeous hotel but those pictures must be years old. It is run down.
Received a confirmation saying my reservation was all taken care of and arrived to a rude front desk clerk with no reservation on file. No room to stay in after traveling out of state
the rooms are huge with a sitting area separate from the sleeping area. 2 full bathrooms. GREAT hot breakfast. Location close to freeway for easy access.
The girl at the desk was really nice and friendly recommending a few local places to eat.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room had 2 rooms and two bathrooms.it was very clean and easy to find..right off the highway.it was 100% smoke free.the staff was very nice and helpful giving us directions.had pool and hot tub.nice full buffet breakfast.
Luck of the draw! We had a spacious two room suite - living room, bedroom, and two baths. Although it was a little dated, it was very comfortable with excellent beds. This hotel shares pool and breakfast room with aArion.
convient location to attractions. very pleased, pool and hot tub, breakfast excellent.
The mattresses rolled to the middle, uncomfortably. We switched rooms after 1 night and they weren't much better. Would have probably looked for other accommodations except we had paid in advance for several more days, didn't replace towels or bath mats.
Full breakfast was really good!
The breakfast is nice. Not super helpful staff. Average.
Size of room the room was 2 converted to 1 Serviceable.. if you are taking a family vacation and can afford a little more I would stay somewhere. Free breakfast was a let down and there were random people cuttig through the parking lot from the highway
Yes allot of things were bad. First the door knob to the room was about to fall off the door. Second the room stank and was dirty and the curtains were falling down. Then in the morning I went to take a shower and there was no hot water so cold shower.
Location Dirty Lady at desk was not pleasant. The $10/day hotel fee is outrageous considering the rooms were dirty.
pretty nice place , well maintained and quite neighborhood
Price Broken dresser. Mice.
The kitchen was connected to another room, but I was not aware of it, and had no way of preventing other guests from coming into my room. Also,the room clearly smelled of smoke when it was supposed to be smoke free.
Nothing I can think of--- Moldy floors / towel racks ripped off walls / air conditioner was falling apart / old VERY noisy / I had to turn it off in 90 degree weather. Pool had about 1 foot of water with green scum / not operational.
Bugs in the bed, A/C didn't work, trash on floor, cluttered walkways, left due to family emergency and they charged us the full four days! This place is horrible and should be shutdown!
The toilet had stuff in it when I entered the room. The walls were thin so I could hear traffic and the fan was really loud so I only got an hour of sleep. The room smelled very dank, TV is a curved CRT screen.
There was nothing to like about this hotel. We were overcharged from the beginning. The room had liquor bottles still in it, dirty glasses from other people. We had vagrants knocking on our door numerous times waking us up while the hotel manager was watching from the office. We had to leave.
Friendly,prompt staff and location Rooms old,neglected.Need updating
The staff was very friendly and helpful, the went above and beyond to make sure the room was in clean and nice order and my reservation was messed up but they took exclent care of me anyway. Loved my stay and will check there first when I go back. Nothing
THE ROOM WAS FILTHY! No toilet paper, no garbage can, no cable TV, broken coffee pot, no hair dryer. There was no way of locking the door to the adjoining room. I wouldn't put anything in the refrigerator. IT WOULD HAVE BEEN BETTER TO SLEEP IN MY CAR!!