Ambiente agradable. Excelente ubicación en la ciudad.
El personal es agradable y servicial. Sucio, sucio, sucio... las alfombras manchadas, los azulejos y la tapicería de los muebles rotos, había moho en la cortina. ¡Asqueroso!
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Todo el mundo era muy amable.
Cama Ubicación El baño está sucio - PELO POR TODOS LADOS Servicio de aparcacoche costó 8 dólares No había desayuno 26 dólares por aparcar - añadido al coste del hote - La crema del café en la habitación estaba cortada
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
It was very clean abd the staff were very friendly.
It was very clean abd the staff were very friendly.
Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.
Our check-in was fine. Upon arrival to the room it was uneventful which is less than what I would expect from the Ritz. My wife and I live just outside of Cleveland and I wanted to pamper her with an impeccable stay at the Ritz and all the ammenities and services which are to accompany a stay at the Ritz. Upon returning to our room, we opened the refrigerator to poor a Grey Goose mixed drink only to find that the seemingly sealed bottle was previously consumed and filled with water. After calling room service, rather than a sentiment of surprise and apology, found this to be routine and simply offered a replacement. For starters, I am amazed that anyone would do this. I am also concerned of the source of the replacement water. I cringe when I think that at the Ritz, I consumed an unknown substance which could have been toilet water for all I know. After 30 minutes, there was no promised call from the server and no replacement bottles of Grey Goose. I called again and he assured me I would receive a phone call. Clearly the Ritz understaffed even though they charged me rate which gave no indication of limited staff and service. The server was great, simply unable to service the entire hotel solo. Fast forward-I am home now to find that my one night stay has been billed to my credit card atleast 4 times on separate days! Of course accounting is closed and no one else is cross-trained to correct over the weekend. I had to cancel my credit card to prevent over $1000 being charged to my card without authorization (I believe that's fraud).
Our room was the cheapest, on the 8th floor, sounds high but the lobby is on the 6th and the 7th is meeting rooms and lounge / restaurant. We could hear lounge music at night while in the bathroom / tub but it wasn't terrible in the sleeping area. What impressed me most is that our room already had the crib set up - a real crib (small size but not a pack-n-play) and they had included for the first night anyway baby shampoo and outlet covers - it was so thoughtful. She loved walking to and fro around the room and looking out the window at the cars below. There was a mini bar but I would have preferred just a standard mini fridge so that we could keep our water and apple juice cool without worrying about my daughter getting into the alcohol. The valets were very nice if a bit pushy - we ended up street parking because our car is not very expensive and Cleveland parking is free on weekends rather than pay $*each time we come or go from the hotel. The hotel provides a map to go jogging and water bottles when you return - a nice idea and the hotel is attached to the same mall as the Marriott Renaissance which has a nice lobby fountain. I asked the front desk for a map of how to get to the botanical gardens and instead she printed off a mapquest directions with no map - we followed them but they were not right - a street did not exist and we would have been better off just driving down Euclid and watching for signs to the garden to get to the wedding rehearsal on time. The shoeshine was nice.
Comodidad y conveniencia. Decepcionado con el gimnasio, pero estoy siendo quisquilloso
Ubicación de la plaza Playhouse. Buen desayuno. Cena buena, pero muy cara. Personal amable. Las camas son cómodas. La piscina estaba fría. La habitación estaba caliente. Bañera de hidromasaje. Dos ascensores fuera de servicio. Muy frustrante.