Location,staff Very small room
Staff friendly n professional, elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Staff was super friendly.
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Location and bed Wait to check in
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Not much actually. The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back. It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning. No complimentary breakfast at this location.
The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference. The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
Loved the rooms...not very large but very efficient and comfy!
It was new and a ok location. Staff was great. The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
Staff was very nice, and the building was sleek and modern. The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
They helped me arrange to have flowers there for our anniversary and if we need to stay somewhere, we are picking this one again. Tv in the room was a little old.
The valet staff was amazingly friendly and polite. The room views were so-so. We kept finding long black hair around the room (my hair is short and dyed red, his is short and light brown). The shampoo/shower gave me dry scalp.
Loved the rooms and comfort of the bed. Enjoyed the services provided. Did not like that there isn't much diversity in the staff.
Friendly, helpful staff. Wood floors. Clean. Nice decor. Delicious restaurant. Convenient to Cleveland Clinic & Museum of Art. Comfortable bed. My husband loved the shower head. Our door opened into the hallway, with slope. No inside chain on door. Bedside lights too bright and not over bedside table. Not much counter room in bathroom.
Every staff member smiled and were sincerely friendly (from Maintenance, Valet Reception and everything in between. The Canopy Restaurant was Excellent; Servers' Julia and Paloma were fabulous at their jobs and very nice women. Having to spend long days at the Cleveland Clinic with very ill daughter this was a great place to come back to and have dinner. Prices very reasonable. My husband commented that The Tudor Arms Hotel, a ,Beautiful Historical Building, was a real find. We ate in the restaurant each night and was great to see the same people. Had to have a hotel close to the Cleveland Clinic and this was the 3rd closest with better rate than the other two. The rate was a little high having to stay for a week. I booked 1st part of week and rebooked for rest and they waived the $20.00 a day parking fee for the first booking as we had a patient at the Clinic; did not waive for rest of the week. We arrived on Sunday early evening and our Flat Screen TVs had no digital signal and they could not be fixed or replaced until Tuesday. My 80-year old mother was with me at the time and although our Junior Suite (Handicap Accessible) was great, having 2 not-functional TVs was a real problem for someone spending most of the time alone.
No finish my stay at the hotel . Was therty .sucio el baño.towels every bad
The staff was exceptional. The room was clean. The location was good and the area was quiet. For my tastes the bed was too soft. And I like to have a pool but there was none.
Small - more of an inn, but with some nice public areas on first floor (small bar, open until 11pm, with just a few seats.)
Great location for Case Western Reserve University visits. Nice staff, clean and efficient. Breakfast is ample and in a cute sunroom. They even have a make your own espresso machine. Just one negative, food can run low close to the end of the breakfast hour so don't go late.
This guest did not leave comments about this hotel.
Employees were very nice, and extremely helpful. Mattress a little to soft
The location is phenomenal - we walked everywhere we went, which included botanical gardens, the art museum Little Italy. There's plenty to do, eat, and drink all within walking distance. We stayed on a Saturday night and there was a wedding outside which played loud music until 11pm. It didn't bother us at all but I'm sure if you had hopes of going to bed early that night it did not happen.
location, atmosphere, very nice staff at front desk.
The location to the sites we wanted to see was perfect. We chose the hotel for its location Our bed was saggy and not very comfortable. The fan in the bathroom was loud and there was no way to turn it off. We were erroneously charged items on our bill and the front desk had no authority to correct the mistake.
This guest did not leave comments about this hotel.
Staff were available all the time. Location was good. Room was not clean. Had to change the room during the night we reached.
The price and location Was not very clean, someone else's hair on bathroom floor
The vanity was outside the bathroom instead of trying to cram it into the bathroom The blankets didn't look as clean as they should have been
Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.
Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby. Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.
Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location. Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.
The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful! The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
Very short answering to have some diner. Just a list no explanation. THey didn't want you to go out the hotel.
location of the hotel to the airport i was charged an extra night, so really charged an extra $80.00 what a rip off, people at the hotel still havent returned my calls for a refund!
Helpful stuff The breakfast was not good