The Hotel is new so everything looked and felt clean and very modern. Access from foyer up to rooms was quick and easy via the lifts. The room was styled as apartment as a 1 bedroom apartment with the bed located in a separate bedroom from the main living area and kitchen. The living area and room was also furnished with modern furniture and other décor giving it all a very sophisticated look. Access to the restuarant facilities of the sister hotel next door was also appreciated. The Hotel backs onto what looks like the ABC TV broadcasting studio. At night a generator could be heard from this adjoining property and the noise could only be reduced to tolerable levels by keeping the bedroom window closed.
Lack of onsite dining facilities
Clean, modern and fresh accommodation. Car parking availability. Easy access to everything if driving. Walking distance from Dickson offices and restaurants.
it was new and everythign was fresh nothing
Good price, very helpful staff Sounds silly, but the pillow was big and I had trouble sleeping with it.
Loved the decor, loved the service, loved the fact they didn't hesitate to discount our room rate when we complained that we specifically booked a room with a bath in it but couldn't take a bath as the tap was broken. We will be returning to Canberra just so we can stay in the hotel again!!!
was awesome staying there....The receptionist was nice...cant rememberher name tho....lost a pink camera. called back but the staff havent gotten back to me...
Reception staff where helpful with locating offices I had to visit using Google Maps etc The room was cold on first entry and took some time to heat up
We loved the trendy decor in the entrance area and quietness of horel room. We gave the hotel 5start rating and we have stayed at most other 4 or 5 star hotels in Canberra because we visit every 6 weeks. The carpet in the rooms was super trendy but not good on the eyes. Wish it was not quite so zig zag.
Our room was amazing and the staff were very friendly and helpful. I would definately recommend it
Great design mixing old and new. loved the staff and their approach. Excellent bathroom. Comfortable. Like not complain unless really bad and nothing was bad at all.
Recommend Urban Food for breakfast just round the corner - big serves and great coffee. The suite bath was great to relax in after a full day. Parlour Wine Room great food and beverages and attentive service.
Elegant comfort, good location Buffet breakfast was very average, bar was crowded in the evening, also did not do mixed drinks.
the layout and style of the room staff advised me that no food was available anymore .... however we rang the day before to check till what time the restaurant was open ... they said till 10 pm ... and I was there 9pm ....
blackout curtain were good. great interior design
Relaxing comfortable and enjoyable
Location, close to attractions
Value for money, staff were friendly and hospitable and facilities exceeded expectations.
Location. Cleanliness. Poor facilities at breakfast. Coffee machine was constantly running out of supplies(milk & coffee) and wasn't fixed. Couldn't get a coffee with milk from the machine. Requested cappuccino from bar and after a long wait finally received one - which would have been an additional cost but they waived the fee. Steak was grossly overdone at dinner (requested M/R) and was sent back.
Very clean modern room. Friendly staff. Will stay again.
A location. Awful it was. The breakfast for a value was a waist of time and money. Crowdy, and no food at all. One towel was provided though 2 of us was in the hotel. I called a guest service they promised to deliver another one but failed to. I was suprised that a toilet could be devided in 2 parts. One - the toilet itself and a shower are separated from the bedroom and another part is with the room. Never again Novotel
Wonderful room & great location. Room service, ordered breakfast the night before and had to request twice where our breastfast was the following morning.
Excellent staff and service Excellent facilities Good food and wine selection Separate basin and vanity from bathroom in order to double as a pseudo kitchen not overly practical Food and beverages a bit pricey I.e $8.00 for 600ml of water which brand could be bought from supermarket for under a dollar?
Location and ease of getting around Canberra from it,also light airy room.I quite liked the basin being separate to bathroom. I was not impressed with the house keeping staff knocking on our door at 9am to find out what time we would be checking out,especially when we had an 11am checkout.When I mentioned this at reception the gentleman suggested it was a bit early for a Sunday but I don't care what day it is . I have never experienced this anywhere else
Central Canberra location. Interstate bus terminal under the hotel. Convenient to public transport to most areas of the Capital Would be handy to have a coffee shop in the hotel
The view from the room was excellent & as we had visitors from overseas with us, they were very impressed. The only fault I could attribute to our stay there was the noise from traffic but I do realise that this is unavoidable and i would certainly stay there again. As above.
Modern, affordable and comfortable city appartment. The property is well situated with all of the necessary conveniences and supported by very helpfull staff. We will stay there again!
Easy to find well laid out apartment close to centre good car parking i would stay again
The convenience to convention centre was good . Lack of blinds as sun streamed in and it was very hot and too light in a.m.
The swimming pool Balconies unsafe for small children especially with furniture on them.Dated decor and furniture.
Fully self contained comfortable 2 bedroom unit. It was very convenient for the family.
view looking out over the lake & 'Capital Hill' stunning.
Convenient location to anu which we were visiting for its open day. It was spotlessly clean and adequate for a one night stay. The central heating was very high so it was extremely warm overnight.
The fact that it was so quiet during the evening/night, one could have been in the countryside rather than a Capital city.
Convenience and style of unit / building State of the Bathroom plumbing
we loved the size of the apartment and the washingmachine and dryer facilities, being there for 3 days it was nice to have separate rooms for tv and sleeping the very loud music from downstairs pub in the evening until very very late caused no sleep for my husband, but thats not your fault, perhaps double glazing might help that though
Good location,walking distance to shopping and resturants, Plenty of things to do in Canberra There was a bit of street noise most of the night, but I expected it not a huge problem.
Convenience, comfort, central, quality, cost, Nothing stands out
Staff were very courteous and helpful, location is great and room had all required amenities.
Central location/decor/friendly and helpful staff
It was very convenient to go and see Floriade The bed was like a brick and i didnt sleep well at all
Convenience to local resaurants and public transportation; some rooms (on West Row) are nicely appointed and on less noisy side of hotel. Garbage trucks at 5:30am are not enticing.
The hotel staff are friendly and efficient. The location can't be better, right at the city centre besides the coach terminal, with shops and taxi stand within walking distance.
Location. Discovered late Saturday evening that my room hadn't been serviced that day. Very annoying. Reception staff most helpful in trying to remedy things the next day. But the Sunday service looked a bit ad hoc.
The staff were very helpful. the location is excellent. the food was very good and well priced
The service was excellent, the rooms were well equiped, and the hotel offered a very relaxing environment.
well-trained courteous staff and spacious layout booking.com seemed to hav ebooked the day prior to the one on my reservation printout. the hotel advised us that we were a no show for our evening and luckily I had a printout of our booking with me
Great room, excellent food, good gym
liked the shower too old, carpet is like a 2 star hotel. the room is very noisy with the out of date aircon.
excellent service from staff
Good location. Very large room. Only one comfortable seat in a very large room. The 2nd person needs to stay in bed for a comfortable seat. Poor bathroom not in accordance with a 4* hotel. No separate shower.
Leaving Overpriced and poor service
the proximity to the canberra city walk and nightlife having to pay $15 per day for parking
Visit relatives and do shopping.
The evening meal at the in house restaurant and the comfort of the bed. The room rate did not reflect the standard of the room. The rate was commensurate with a well appointed multi room suite, possible even 4.5 star when in fact the room was no better than any accommodation better than 50-60% cheaper in price probably 3 star. The mantra of this particular hotel appeared to be charge the guest for everything yet the room rate possibly should have been inclusive of a bit more, I mean I was being charged $470/night for the priviledge of sleeping and nothing more.
Room design - excellent layout for working and comfort
Easy access to shops and restaurants, did not have to use the car could access everything on foot. The $15 parking fee per day and we had dinner at the Casino restaurant and became ill from the steak I ordered.
Very convenient location to the centre of Canberra The shared parking facility menat we had nowhere to park the car as the car park was full of casual parkers at the adjacent restaurants and night clubs. We had to walk from a long way away late at night.
Reception were pleasant and helpful and staff were courteous Lack of storage space
The location was convenient and the staff were friendly and helpful. The restaurant could benefit from upgrading the menu; though prices were high and quality rather poor. The additional fee for parking was not appreciated!!!!
Location is good, easy walk to City Centre restaurants. Rooms, including bathroom, very basic. Bed and furniture are cheap goods. They also have expensive charge to park under hotel in very narrow spots.
Sleeping, ease of access, very personable staff. Price (mediocre quality at relatively high cost). For this price I was expecting a much higher quality hotel.
Having booked the two bedroom apartment - aided in privacy and personal space when travelling with an elderly mother-in-law. We also appreciated the location - central to ANU (we were visiting our son), shops, resurants etc. I cannot think of anything that I disliked - only would have liked to stay longer!!
we could walk to eating venues
Able to order room service breakfast late at night The rate charged ($350) was ridiculously high for the standard of the room, and the hotel smelt bad
The staff were very pleasant, especially the lady who looked after us in the restaurant. Even though the location is out of town being Canberra it means nothing is far away. The pool area looked lovely as did the gardens/bushland surrounding the hotel. There were a number of disapointments with the hotel. I have sent a complaint email already. If we were staying in a "Superior" room I would not like to stay in a basic room! The room was quite small, a bit noisy and it opened on to the walkway around the buildings which meant there was no privacy unless you kept the curtains closed. Also, it was right under the flight path form the airport - not a lot of planes but enough! Not sure what they mean by "Resort" either.........
Unfortunately I do not have a high regard for this hotel. Room was cold with no electric blankets and this is Canberra, brocken tiles in the bathroom , grouting turning black, spill in fridge from a previous tenant not cleaned up etc etc etc. These rooms should be taken off availability untill fully refirbished. Was there anything to like, I don't think so.
The is nothing we like about this Rydges Eagle Hawke Resort My family including our young children (as young as 2) were put in a room which has been flooed with the smelly sewage water on the night of 3rd October 2009. We could not use the toilet, we could not bath or take shower because the bath room was already full of sewage water. I rang the hotel receiption twice during the night to report but twice being told to stay in the room and nothing the hotel can do to help. It was a horrific experience of our life. We checked out the next morning, I did take video and pictures of this room, can upload if you want to see it, I think the public should know about this type of service at Rydges Eagle Hawke Resort.
easy to find, just drive down the federation highway and pop in, no having to get lost in the city before you even unload your bags. al-a-carte weekday evening menu a bit low on selection and meal we had wasn't really worth the money paid.
The staff were very helpful and friendly
The stay at your hotel and the best thing that i could say i liked was the kangaroo and goe in the garden on the friday night THe mould in the bathroom and the left over soup on the shower rail , the tiles in the bathroom looked like thay were going to fall of and under the sink you got wet feet when you turned the taps on ,and the cold coming it the front door.Os i dont think that we will be staying at your hotel the next time we are in canberra
Very poor organisation with breakfast. Understaffed and poorly organised. Definitly an area needing improvement. Shower taps did not turn on. Appeared to be pressure related. No signs / direction.
It was close to where I needed to be The room had a smell as though the carpet was damp, a small blow heater was on in the room, bathroom was filthy, room had mould and damp, bed was uncomfortable...where do I end.
Surroundings were very attractive and habited by wildlife. Noted the availability of laundry facilities if we plan a longer stay. We paid for three people (sent this intention in advance) but the room which contained a single and a double bed, we only set up for two (cups, glasses etc.). Also only one person on duty at the desk at 9 am meant the check-out time was excessive.
The lack of organisation of staff (15min at the front reception desk to check in). The quality of fixtures in the room (the toilet was broken; the actual bowl) the cleanliness of the grounds (about 50 cigarette butts outside my non smoking room)
El personal muy amable. Free wifi en la habitación - que hoy en día es de agradecer- y una muy buena guia de información para el huésped. El Hotel es algo anticuado... la habitación tenia poca gracia y no invitaba a más que a cerrar los ojos y dormir enseguida.
So close to your local shopping centre Raggity old carpets
That the Hotel/Motel was located close to a shopping centre so that you could purchase an evening meal from the mall or restaurants or the soccer club without having to drive real, far after an interstate flight.The staff were friendly but not attentive to guests needs. 1.The walls are not very insulated from noise i.e from ajoining rooms and you can hear guests very clearly talking to each other. I had a few young guys running amok in their rooms the nite I stayed and actually felt as a single business travellor quite unsafe.2.The breakfast dining room could be updated very basic buffet and set up!. Room was very icy in the morning no heat provided for guests. 3. Not informing guests straight up that the dining room of an evening is not operational i.e when first making a booking.That would win brownie points in honesty.4. The information guide needs revampimg/updating very shabbily presented for guests for the price compared to other places I have stayed in NSW.
access to event at institute of sport staff were fairly causal about us being there no real interaction with us
The service appartment was well equiped, value for money, convienient location, in regards to our reason of being there in Canberra ( sports institute ) air conditioning was noisy & took a long time to heat. Appearance of air con was very old looking
The rooms are very clean and very comfortable. The hotel is really very good value. Staff at reception were most helpful