In room espresso maker had only 1 pod of regular coofee. The other was decaf.
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
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lobby looked swank and the location was good room was tiny, not as nice as a 4 star hotel should be
Love this hotel. Great location, great look, love the pool and entry area. Bartender and staff had no clue about the advertised bar specials. Had to argue with them to agree to the advertised price, unfortunately. A few big carpet stains in the room.
Room was big and comfortable Staff was not very attentive
The location. Right next to The Little Nell. Can;t beat it. Listing this as a 4-star hotel is very misleading. It is a 70's motel without much updating. The parking fee was a shock. Room temperature never got below 70 degrees. Hauling our gear up to the second floor was a bummer.
Location was great This certainly was NOT a four star hotel. The first thing you see when you walk in the hotel is the filthy flooring. The exterior paint needs some work as well. The room is dated and my night stand was sticky! The condition is this hotel says 2 star
Most of the staff was very accommodating Everything was very dated, the jacuzzi didn't work will, the pool area was not well lit, the bath ropes were tacky, I had to go to the front desk to get pool towels, someone tried to change room service to my room.
The staff was very friendly. The location was in town so very convenient. They had valet parking which was extra. The room was pretty small
The location was close to everything in town. The staff was friendly and professional. Rooms were tastefully decorated. The pool and hot tub were at very nice temps and the staff did not chase us out at 10 PM but allowed us till 11 PM
Great location. Excellent service. Nicely appointed and comfortable. The bathrooms are a tad dated.
No elevator. Hall ways rundown
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quiet,elegant and hospitable. Walking distance to all good things. none
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
No había suficiente aparcamiento.
Hice mi reserva en línea y me pareció un hotel porque el sitio web nunca dijo nada sobre el precio es sólo para una persona y tenemos que compartir el baño Este lugar es lo peor. Tuve que pagar el doble.
I would come again. Maybe a better breakfast selection.
The staff was very friendly. They had wine and cheese at 4 pm every day. Our room was pretty clean and the location was excellent. A quick bus ride to Ajax and a ten min drive to the airport. We were on the lower floor and there was consistently heavy footsteps/noise from the room Above us. Walls are thin in this hotel. There was no room service (food menus) and no restaurants walking distance. Getting a cab was difficult and there are no ubers in aspen. Although we were there during New Years so didn't help. 400 a night, but then again it's aspen and a five star hotel is 1500 a night so go figure.
The location is a short walking distance for most of Aspen's attractions, in a quiet and pleasant neighborhood. The lodge is quaint and historical. The accommodations are comfortable and homey. Our king size bed was very comfortable. Sitting around the kitchen table in the morning was a great way to sta starty the day. The price of the lodging was a bargain...especially for Aspen. There was nothing that we didn't like about our visit. We were not disappointed about our choice of the Snow Queen as a place for an Aspen get-away..
everyone was very friendly, and open to all questions! they also provided us with umbrellas and bikes to take around town! awesome amenities!
Great location - good breakfast- Coffee and cookies in the afternoon Nothing
The amenities were far beyond what I expected for such a price. The hotel had great character and is in an excellent location.
Very charming. Wonderful history. Staff very nice and breakfast exceeded all expectations. Room felt like old ski lodge which was quaint but a little stuffy. Construction on both sides of hotel (not their fault, obviously). Room did not have A/C.
Cool place to stay, has a very local feel. Parking is definetly an issue, the stalls in the garage level are extremely small.
Proximity to town was great. Loved how nice the units were. Very well kept. New feel, wasn't a "run down lodge". Room was on Main Street. Was pretty noisy with cars until 10pm and car traffic again around 7am. Adjoining room was just as well left open. I could hear every little thing the neighbors were doing. Wifi connection sucked. Had a difficult time connecting to Apple devices. Never was able to connect to PC
Great staff, great location, great place
Plastic flowers, sponge painted walls, incredible levitating brick fireplace with glowing plastic logs and real fire sounds. ..well, more like first fire sound. Everything that matters is updated, very clean, great location, cheap! Loved our stay there and will return. Did not see an air conditioner, but did not need it in September.
To our surprise there was a kitchenette with two burners and basic necessities for cooking for two. This would be a great place to stay in the winter and can sleep up to five people when the small twin bed is included. We can't wait to return. The staff is extremely helpful and friendly.
free breakfast, ski in ski out.
Super convenient to all Aspen Mountains. The official X Games Hotel. Very accommodating staff! Nada
Staff at the Inn were very accommodating. Availability of the hotel shuttle was great. Drivers were very helpful with local information. Was booked in a room that was VERY far and required a lot of walking.
The shuttle, location, snowboard in/out, service and breakfast was great. All of the employees at the Inn at Aspen were very helpful. We were constantly in contact with the hotel when our flight was cancelled and they were very helpful with assisting us until our arrival.
It was close to the slops and the staff was very helpfull and nice the sole thing is that they clean the room once a week