Puntuación de los viajeros
2.0
Went to pick up the car at the Hertz counter in Buffalo and there were 20-25 people waiting for cars to be cleaned and ready. It would be a 2-3 hour wait to pick up our car. Obviously this is unacceptable. We rented from Avis instead and canceled our rental with Hertz.Opinión del 11 jul. 2023
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2.0
Awful. They gave me an EV that took two days to charge. No warning. Makes no sense for a 3 day rental car. Totally uselessOpinión del 30 may. 2023
opinión de![kayak]()
10.0
The staff is extremely accommodating, thorough, and kind. I will be renting from them again. A++Opinión del 22 may. 2023
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4.0
Used kayak to order a rental from hertz in niagra falls. Somehow it got switched to Buffalo so me and all last 2 other families had to get ubers too and from the rental place that was 30 minutes from the airportOpinión del 3 feb. 2023
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8.0
Mis-leading location. I had to walk across the busy street to rent a car from Hertz yet there was Hertz at the Buffalo Airport. Strange. I think that gotta be corrected. TristanOpinión del 26 oct. 2022
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2.0
We arrived at the pick up location at 4:50 pm and our pick up time is 5:00 pm. However, the store closes at 5:00pm and when we arrived there, the store had closed and we could not pick up our car in any way.Opinión del 12 set. 2022
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2.0
Car was in rough shape, several issues while we had it which made for a stressful experience. Pick up and drop off went smooth but staff was only minimally concerned about the problems with the rental…low psi on tires, reverse light out, broken seat belt buckle, not filled gas upon pick up. Overall I wouldn’t return to Hertz again.Opinión del 2 set. 2022
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10.0
easy, reasonable, fast, clean and comfortable,Opinión del 8 jul. 2022
opinión de![kayak]()
6.0
Donna at the Hertz desk (Buffalo-Niagara airport) was AMAZING and very helpful. Unfortunately there seems to be an issue with their vehicle turnover/cleaning/prep workflow as several guests had to wait 45+ minutes for their vehicle.Opinión del 28 jun. 2022
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4.0
Had a reserved car for 11am but did not get it until 1230. Did not appear to be enough staff or vehicles ready.Opinión del 14 jun. 2022
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8.0
I appreciated the ability to get a slightly better vehicle for the money using the “manager special” option, but I’m also aware that’s a crapshoot and dependent upon what they have available at any time. Although I got an upgrade, it was a smoked-in vehicle, and rags from the cleaning crew were left in the vehicle.Opinión del 14 jun. 2022
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4.0
The car had a terrible odor that remained throughout the rental. Car was bad physical condition for only have 16k miles on it.Opinión del 31 may. 2022
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