Great riverside view, you can see the battles go from the room. Unfriendly staff
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
Estancia estupenda, tuvimos que llevar un niño enfermo al Dr. y nos concedieron el registro de salida más tarde, así el niño podía dormir ... el desayuno genial ... la habitación muy limpia, con una nota personal: la hospitalidad del personal... Mi hijo y yo visitamos UNCW a menudo ... volveremos a alojarnos aquí!
Los trabajadores El pelo en la bañera
Que no podía pasar más tiempo allí.
El Sr. Phillip era estupendo, acogedor y presta atención a los detalles. Él y el personal fueron muy amables y profesionales. Hay sin duda un "ambiente hogareño" y muy complaciente. Me hicieron la escapada con mi esposa muy gratificante. Sin duda volveremos. Nada...
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
room was nice with kitchen staff nice nice hot tub breakfast was not tasty pool was small
I definitely felt comfortable at TownePlace. The room was large enough for me on this particular business trip. Definitely liked it had a frig and a large work area. The free Wifi was decent. The staff was friendly and it was nice to have a breakfast in the morning. The parking lot. It's a decent size but if you get there late at night like I did, the parking lot can be tight for people with longer wheelbase truck.
coffee and tea in lobby
Staff very friendly I stayed for a week and the house keeping didn't clean my room ... They only clean my room two days
Habitación espaciosa y limpia La ducha no era tan agradable como el resto de la habitación. No estaba sucia, no se corresponde con el cuarto de baño grande.
Me encantó el servicio amable, desayuno incluido, piscina limpia, la cercanía a las playas, tardé 15 minutos para estar en la playa. Super limpio y cómodo, no es el Ritz Carlton, pero sin duda un hotel para familias. Nada
La persona en recepción no era educada
La habitación tenía una vista hermosa justo en frente de un barco de guerra. Y el colchón de la cama era casi como un Tempur-Pedic! Nuestro wifi no funcionaba
La habitación en sí era muy bonita. Me gustó la cocina y la vista. El techo del baño estaba roto y había manchas de agua. La moldura estaba sucia... No me impresionó.
I didn't like anything about it!!!! First of all when I walked in there was a homeless guy sitting in the lobby. The room was dirty an it actually had two dirty towels laying on the floor when we walked in. The bathroom smelled like mildew, TV was an old tube with no batteries in the remote, and the bed was hard as hell. There were also alot of locals and others just hanging out in the parking lot until late at night.
There is a dance club attached to the hotel and the police and security had to be called out due to problems. The hotel was outdated and dirty. The service we received was poor. The front desk clerk was arguing with another customer over smoking room, they had overbooked the rooms so a customer wasn't able to get the smoking room they booked. It was very poor service our entire stay.
Not a lot No interior door handle in our room. Washcloth from previous visitor left in shower. Only one light worked. Nightclub attached to hotel playing loud music all night. No security measures for unauthorized entrance to side entrances. You can just walk in. Black mold above our room entrance. Every ceiling tile in hallway is about to fall down because of roof leaks everywhere.
We stayed 3 nights out of those 3 nights housekeeping not once came to our room. We had to hunt them down to get some toilet paper when we needed it. We only had one roll of toilet paper in the room when we checked in the other roll was already empty. They never brought us any towels or washcloths I just went and bought some after we had used the ones that were in the room when we got there and on top of all that we had ants in our room.
Nothing The lobby smelled like mildew / mold. The rooms were in terrible shape. The floors were nasty. The top lock was broken on my door. There was hair all over the towels. There wasn't any kind of clock in the room. The glass plate in the microwave was busted. The covers in the bed had a huge hole in them. They never swept the floors the whole time I was there (5days). Never will stay there again.
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
Exceptionally pleasant and helpful people at the front desk .We called this hotel twice before we arrived and talked to Stephen the assistant general manager.The customer service was remarkable. Wonderful experience. We would highly recommend this hotel and we will stay there again .
Price. Employees-staff. Clean. Beds were horrible. Hard and impossible to sleep on. All pillows were big and fat and didn't seem like pillows at all. My shower leaked all night which kept me up. The showerhead shot a single stream of water that was painful. The heating and air unit was filed and Clancy.
We went out and came back around 11:30 and you had to have a key card to get through the door so that made me feel safe. Room was smaller than pictures. The people across the hhall sounded like they were in our room. Holes in the sheets and blankets. Elevator sounded like it would break any second. One staff member was rude and seemed like she was incompetent. We felt like something was biting our feet and legs.
The location is great. A lot of restaurants in walking distance We get a nonsmoking room, but the bathroom was smelling like those smoking section in the airports. My wife even throw up becouse of that.
Homewood Suites may just be the best place to stay in America!! NO!
The location of this hotel and the size of the room were wonderful for our short weekend stay. We will definitely look at staying in a Homewood Suites on our other trips. The wonderful breakfast was a hit as well with the kids! Highly recommend! Nothing to speak of...
Great location, very nice room
Very large room, nice sun at the pool, that it had a hot tub, great full breakfast included, and very friendly staff. The elevator smelled like a dead man's feet that had been pooped out of a walrus.
The staff was very friendly and extremely accommodating. Not to mention the hotel itself was excellent. The ONLY thing that was a little weird was that the room we were in was on the corner and the sun would shine very brightly through the windows but the shades do not close all the way (not because they were broken)
Good location next to Mayfaire Town Center and friendly, helpful staff. The room was a little run down with a large crack in the sink, a hole in the wall in the bathroom and the refrigerator did not work when we got there, but maintenance fixed the fridge the next day and overall the hotel was nice.
This guest did not leave comments about this hotel.
easy access to all locations, walked to shopping area for dinner and coffee. Hotel provided free breakfast and afternoon snacks. Suite was comfortable
The staff was very friendly always and treated you every Tim you saw them
This the only way to stay in a hotel, great value and very clean and nice
The staff was friendly and very helpful.
Everything was great..clean and very friendly personnel Nothing
El hotel era muy agradable. Por desgracia, me registraron en el hotel con una reserva equivocada. Desde entonces he estado tratando de conseguir un reembolso desde la semana pasada. Primero me dieron la primera mitad del reembolso y ahora estoy tratando de conseguir la segunda.
Superior customer service. Deliciously comfortable beds and linens.
Continental breakfast was lacking they stated staff was off for holidays poor excuse
Location Hotel construction and blue plastic over the windows.. Very tacky
clean, new, modern, comfortable bed no
staff was great, friendly and helpful - direction to places we were going. Bathroom could have been cleaner. . . . wiped it down myself to save time. it was a short trip.
Location The dirty carpets
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
Great location No
Location No complimentary breakfast.
This guest did not leave comments about this hotel.
The room was very clean and the staff were very nice. The first room we had the A/C didn't work so we had to switch rooms
Staff was very friendly Place is geared towards nighttime adults. Would never take kids there!
Close to everything and the staff was friendly. the one downfall was there was no non smoking rooms. They said the room was,it had a sticker on the door for no smoking but the room stunk of smoke and burn marks on the bathtub
Front desk was very friendly. THIS IS NOT A HILTON, YOU GET WHAT YOU PAY FOR! but our room was very clean, everything worked as it should & the queen bedroom had a fridge & microwave. No option for coffee maker in room / hair dryer.
The price is good and you get what you pay for!!! The cleaning services looks like they never clean under the beds. Disgusting!!!
the staff was really friendly & hospitable. the bed was real comfy i got a non-smoking room, but when I first walked into my room, it smelled like smoke. I wasn't pleased with this.