My experience at Hyatt Regency Villahermosa was really good, the hotel has the best location in town and the food is great. The rooms are very nice and comfortable. The only problem I found was about the internet fee, 15 USD per day is too much.
The Hyatt Regency in Villahermosa was in good shape and one of the better ones in town. However, keep in mind that Villahermosa is an oil town run by Pemex, and they use the hotel for a convention center. The travel services at the hotel are outrageously expensive. $200 per person for Palanque. Also the hotel would not exchange American money of any kind. The banks in town would not either. You would do better visting Merida, and taking day trips from there.'
Lobby, breakfast, bar and location Blankets were dirty. The guy at front desk had lack of customer service
We are a Mexican family, with relatives in Villahermosa. Therefore we travel here frequently. For the last 3 years, my family and I have been using this hotel 3-4 times per year. It seemed a good deal for your money but when valuable properties were stolen directly from our room, by the cleaning maid, it doesn?t matter if room seams a ?good value? or not, any stay becomes a ?rip-off?. It will cost me the equivalent of 2 stops in this hotel, to buy back the earrings I gave my wife?s for her birthday. What it is sad is hotel staff seemed ''concern'' and ''worry'' for the situation, but actually did nothing for, at least, give back some satisfaction to an old, loyal and, by the way, Gold Priority tier customer. They just accomplish what internal procedures stated: complete a report, period. After fulfilling it, their indifference was too obvious (file it and forget it), so I demanded ?a compensation?. Hotel management offered a merely 10% discount over final bill, when stolen jewelry wor...
Great deal, the rooms are great for a two star, keep in mind it is a business hotel.
Pleasant, open rooms, comfortable beds. The AC just blew constant cold air and didn't moderate it at all. When we requested a fix, the staff just turned it on and said it needed to run awhile (this was after it blew COLD air all night!) Food from room service was left out in the hallway overnight and into the next morning.
The rooms smell like bathroom
The hotel could not find our reservation and then made no attempt to fix the situation. We walked out and found a much nicer option.
Nice hotel. Stayed one night to check it out as we have opened a business in Villahermosa. The staff it was like a jail