Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
professional staff and attention to detail and cleanliness
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
The staff were amazing, the best hotel staff I have come across in Australia
Breakfast buffet was sumptuous.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Location, great views, good access to the city and shops, relaxing and very comfortable, a good place to unwind.
Location of hotel and size of room. View from balcony - was on ground floor and very close to road, trees obscured view of bridge.
I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy
Was close to the venues I was using while in Sydney. A little dated.
Helpfulness and courtesy of staff and location
Proximity to harbour tourism areas, convenience to the city, viewing of the New Years' Eve fireworks display from the 8th floor pool deck.( Exclusive to hotel guests only ) No complaints.
The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.
The location provided great access to Sydney's Circular Key, in addition to business and shopping areas, Art Galleries, Botanic Garden etc. The hotel restaurant was not open during the evening
location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping
The staff were excellent and provided great service Nothing...
the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.
Great location, perfect comfort, great old building feel meets boutique hotel
The location is unbeatable - right in the heart of the Rocks.
The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.
Location to harbour bridge and opera house
Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.
Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.
Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning
Location to the rocks markets Would have liked lifts, as have a back injury making going up and down the stairs a little painful.
the welcome we received upon arrival, as well as all the help the staff gave us in finding our way around sydney
Muy centrico pequeno pero a la vez encantador totalmente reomendable para realizar unos dias de turismo de metropoli en esa gran ciudad como es sydney El trato fue super excelente mchisssiiimo mejor que en otro hoteles con mucho mas glamour, pareciamos de la familia