clean and good location
Very good facilities, aesthetic and good quality furnishings, good staffs, excellent value for money. Nothing
the suite clean and comfortable,near the mega mall
the staff of the reception no
facilities were poorly maintained. The wall papers are torn off. The toilet and shower are brownesh in color (no proper cleaning). The TV is very old. The plugs of the equipment are two pins and the sockets are three pins (British).......
Location - next door to the Mega Mall, and great price. For the money I paid, it was all good! If had to name one thing, the breakfast could have been a bit better
Location to Sharjah Mega Mall - 25 Yards to Starbucks. What else does one need? Should have TV in bedroom. And stock the minibar.
No internet connection in the room
One of the worst experience of my life Cleaniness. Its so dirty that I cannot express in words
Rooms, bathrooms and overall hotel is clean and quiet good value for money. Breakfast and food quality needs improvement.
Es un hotel muy bonito que está bastante cerca del aeropuerto. Bonita zona donde se puede pasear y conseguir todo lo que necesitas. Tuve una buena habitación limpia, las cortinas eran geniales para bloquear la luz. Excelente relación calidad-precio.
El personal es muy amable y servicial, cortés, ofrece buen servicio al cliente. Sin duda me gustaría volver la próxima vez que esté en los Emiratos Árabes Unidos. Muy recomendable para cualquier tipo de viaje de negocios y turismo, si se quiere disfrutar del hotel. El nombre Grand Excelsior es una opción perfecta. Nada
Bueno, cómodo y eficiente; el personal es amable.
El personal es atento, la situación es buena, tiene el metro al lado un centro comercial y un farmacia y una tienda tipo seven eleven a 50 metros.. La primera habitación que nos asignaron era muy oscura pese a que habíamos pedido una alta y con vistas pero nos cambiaron a otra en el piso 13 que aunque daba a la parte de atrás se veía el Creck de lado, esta tenía mucha luz y era alegre, ojo si no pides un apartamento de 1 o 2 habitaciones los estudios no dan al Creck directamente, por lo demás perfecto, no os perdáis la excursión al desierto, si la pedís en el hotel es más barato, os encantará.
Es bastante nuevo, el personal intenta ayudar y es bastante simpático. Tiene cerca una boca de metro y no está mal situado. Internet 20 dirhams la hora.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
pool and beach rooms are very outdated
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
La amabilidad del personal y la cercanía con respecto a la Heritage area de Sharjah La zona en la que se encuentra está bastante degradada, aunque eso no es responsabilidad del hotel. Las vistas desde la habitación eran bastante horribles.
El precio, por ser un cuatro estrellas, es bueno. El servicio de habitaciones es muy decente y la piscina está bien. El hotel está en medio de la ciudad, que sería bueno si no fuese porque el tráfico en Sharjah es horroso.
Staff are very helpfull the hotel location are very good. very thing is ok
I like this hotel qos the are quite and out of trafice aera They park the cars ander Sun
the waiting staff were very attentive during breakfast time. when we first got into our room we found 4 cockroaches. we were moved to a different room which had no toiletries and no toilet roll and took them 5 hours to bring it to our room, only because we asked them again. we got woken up at 4am because the staff were polishing the floor in the dining area and being very noisy, we phoned down to reception and got told they would only be another half hour!!!
Location of the hotel
good breakfast..however too close to mosque
My stay at Montreal Hotel was very pleasent, excellent customer service, good value for money, clean and comfortable room, great facilities, so thank you!
friendly atmosphere and no disturbance on 4th floor TV and satelliate channels selected based mainly for people from india and pakistan!
Nothing really I was very dissapointed Everthing
i like to be the breakfast to be better then now and the smooking will not alowed on the passeg. about the dancing club to moving to ather flor becuose i stayed in frist flor and it's nocie at night .
it is very poor place and i do not recommend i did not like any thing
It was ao quit and good place for the family to stay
great for families with young children.
I enjoy staying at your hotel that nigh for the first time and I will do it again everything was OK
having it attached with a shopping center & playing corner for the kids with reasonable cost/night a serious in cleaning the rooms & fernitures
i really like the quite location in Al bustan residence as well as friendly manner of the staff
Albustan is a nice place but there is one thing , the laudndy is very bad and they damaged alot of our cloths. The laundry is very bad as mentioned above
very good for privacy and for shopping also the rooms is in a good conditions
The services good and location of hotel excellent and it is a good place for family as well as for business also the fees ok and reasonable . Nothing every things was good
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Breakfast was very good, excelent service, service cleaning room was bad.
Location, price of accomodation, Check in/out process is laborious.
Good hotel, clean rooms.
good hotel.little pool on the roof .many restorants near. internet is not free
Easy access to lots of shop and shopping mall nearby. No.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
I liked the staff personality and the Location is not bad. If you send an e-mail on friday to them, then it is lost.
Staff were always helpful The breakfast was very poor and consisted of eggs, eggs or more eggs.
Clean. No breakfast included. The area where the hotel is located is not that nice and pleasant.
The hotel is easily reachable and value for money. The staff was helpful in all matters
Everything from public transport to accessiblity of shops and malls. You also get to really see the city in the way that it is situated. Its affordable and the staff are very helpful including the manager who is very understanding. I loved my stay and would recommend to anyone. None!
sightseeng and shopping noisy airconditioner unit (not central)
It was ok resonable with copare to the price
Very attentive and friendly personnel, excellent location for travelling to Dubai or another emirates by bus (about 10 minutes from Intercity bus station or Central Market). More than enough places for Money Exchange, grocery stores and souvenirs buying.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
near shopping and airport, very friendly and comfortable
Construction works at night behind the hotel
I need see view room hotel restorant
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
The rates are higher than the other similer hotel apartments in dubai.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
nothing staff , not great , charge for water
quick check in no parking facilities, and the night club is noisy
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
next time I will go to this hotel again
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
only the location but there's nothing special in this hotel and the hotel less than 3 stars this hotel can be for the young tean ages who looking for some enjoyment only
good entertainment hotel, i didn,t like the smell
Very nice hotel, and as it says a lot of Russian people there, if you want a night life then this is the place. surprisingly nothing to complain about, thank you Moscow hotel
The Suite room service were tops. The food selection for room service was somewhat limited but what was available was outstanding with large portions. The only thing I didn't like was the night club. Highly overpriced.
The room space And the bar and pub and the services into them There is no special treatment for the people who is staying in the hotel and the lobby closed on 10pm!!
Me ha parecido un excelente hotel Internet no es gratis
La habitación Internet carisimo, ninguna zona fumadores
La relación calidad-precio, su situación céntrica y cercana al metro, su personal, la amplitud de las habitaciones y los servicios del hotel. Que internet no es gratis y que en el servicio de habitaciones no hay platos vegetarianos.
El servicio muy amabley sonriente y la ubicacion No
amplitud de las habitaciones, piscina y trato del personal. No ... todo perfecto. El trato muy amable, los servicios de alto nivel.
La habitación es espectacular de grande y bien cuidada. Es muy bueno para alojarse en Dubai en la zona de Deira
El personal, encantador, amable y muy servicial, digno de un 5 estrellas. El mobiliario es precioso, las habitaciones muy amplias y los restaurantes geniales. Tiene una piscina estupenda en la azotea. Sin duda, el mejor hotel en el que hemos estado!! no
muy bueno hay que pagar el internet
Los apartamentos son muy amplios, ideal para vacaciones familiares. Todo Ok
location, free parking & good value for money My room was in the forth floor but still at night alot of noise coming from the night club. They didn't clean my room until I told them to do so. The hotel is old so you will not find alot of stuff in good conditions.
The staff was friendly and helpful and polite.Location is good.
La comida fast food pero muy buena. La demora de mas de 45 minutos para el check in y check out del hotel. No habia nadie delnate de mi y aun tradan mucho.
me ha decepconado en general no hay agua fria, ademas tuve problemas con el vuelo y llegue a las 7 de la mañana y no quisieron saber nada, de mi retraso y me facturaron la noche perdida a pesar que les propuse varias alternativas y no salieramos los dos oerjudicados no atendieron ningun arreglo
Instalaciones Conexion a internet my lenta, no vale para hscer negocios.
todo en el hotel es basico para ser un hotel de 4 estrellas
Todo correcto Esta en una calle trasera a Al Maktoum, dificil conseguir taxi como en casi todo Dubai,
Su proximidad al Deira City Centre, la buena predisposición y cordialidad de su personal. El shuttle service al aeropuerto que ponen a disposición del cliente. Debe mejorar sus instalaciones, un poco lúgubres y quedadas en el tiempo. También debería renovar su blanquería que está un poco gastada.
Buena relación calidad precio, cómodo y silencioso, y adecuado si interesa su proximidad al aeropuerto Pedimos un taxi a otro punto de la ciudad al día siguiente y nos enviaron uno "pirata" que nos cobró mucho más de lo habitual, a pesar de tener un traximetro, que estaba algo oculto, era un taxi "camuflado"
El precio y la proximidad al aeropuerto no
Las habitaciones Dificil encontrarlo
Me parece una opcion perfecta para hacer noche en Dubai y salir de viaje al dia siguiente. El hotel tiene transfer al aeropuerto cada media hora y el trato es extraordinario.Tiene un Costa cafe en la recepcion abierto las 24 horas. La piscina no estaba abierta las 24 horas....una pena no poder usarla a 35 grados y un 90% de humedad afuera.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
Quitence of the hotel Housekeeping was only towice a week.
everything was okay, thanks to all staff nat at all
Everything was great and all staff took pride in their work. NO!
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
I actully like the swimming pool I didn't like Gym
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
good value for money n.a.
location and cleanest mini bar is very expensive
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.