The staff was great, the location was perfect for my needs and the bed and shower were great. Some things in the room weren't usable. For example, there were drawers in the closet that couldn't pull out because they were blocked by the closet door. There was plenty of storage for me because i was traveling alone so it wasn't a big inconvenience.
El personal es muy amable y servicial, cortés, ofrece buen servicio al cliente. Sin duda me gustaría volver la próxima vez que esté en los Emiratos Árabes Unidos. Muy recomendable para cualquier tipo de viaje de negocios y turismo, si se quiere disfrutar del hotel. El nombre Grand Excelsior es una opción perfecta. Nada
Es un hotel muy bonito que está bastante cerca del aeropuerto. Bonita zona donde se puede pasear y conseguir todo lo que necesitas. Tuve una buena habitación limpia, las cortinas eran geniales para bloquear la luz. Excelente relación calidad-precio.
Bueno, cómodo y eficiente; el personal es amable.
El no tener que salir del aeropuerto para un a conexion de vuelo. Ofrecen servicio de recogerte en la puerta de desembarque, pero nadie estaba alli para guiarme al hotel(otro amigo mio con misma reserva lo tuvo dos dias antes). El hotel tiene dos areas, la este y la oeste y no te indican en la reserva en cual de ellos, asi que se pierde mucho tiempo hasta llegar al hotel y una vez alli si es el area equivocado vuelta a malgastar otros 10 minutos caminando para llegar al otro lado. La moqueta de habitacion esta un poco sucia en los contornos, el minibar esta de adorno(nada dentro), pero en compensacion te dejan unas frutas y agua mineral.
Llegué tarde y nos fuimos temprano, pero el personal era genial. Gracias, JWK Nada
Su localizacion dentro de la terminal, del aeropuerto, sin salir para nada de la terminal, ni aduanas- Udeal, para las escalas. El precio muy alto.
Aceptable relación calidad-precio. Habitación muy espaciosa, bastante bien equipada y limpia.
la localización es muy buena.. . nos dieron una habitacion muy espaciosa, creo que superior a la comprada. que el wifi gratuito sea solamente para alguna de las plantas del hotel
Los ascensores claramente insuficientes para el número de habitaciones y la recepción con una sóla persona para hacer el check-out
La ubicación Un poco desorganizado a la hora del desayuno...
Gran vista de la ciudad, cerca de la estación de tren, personal excelente y buen ambiente.
Nada para sobresalir.Un Hotel 4 estrellas comun La muy mala atención en recepción.El cobro exagerado de internet.En un dia poor haber usado dos laptop diferentes en horarios diferentes nos cobraron doble tarifa.
La cama, la impieza y los amenities.Y la amabilidad del manager de turno la habitación nos tocó en un 4º y La terraza estaba pegada a un edificio que te quitaba todas las vistas. Los recepcionistas no te explicaban nada del hotel a la llegada (no te sentías bien acogido)
Sin duda, necesita ser reface remodelación
Facilidad de transporte con shuttle al recinto de la Feria
La ubicacion, habitacion y limpieza Falta de informaci'on sobre transporte o la ciudad
La amabilidad de toda la gente que trabaja ahí. El Bar Barrels excelente! Deberían poner más mesas disponibles para el desayuno.
Near beach, big garden Some hotel staff not friendly
every thing was great
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
Food, and very helpful staff.
Very Clean and it looks new
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.
Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
la atención del personal para ser un hotel de 5 estrellas los baños eran pequeños y muy antiguos deberian pensar en reformarlos. y eso que estabamos en Royal club!
El servicio,el hall,el restaurante y la situacion cerca del aeropuerto
Su proximidad al aeropuerto lo hace perfecto para estancias cortas en Dubai, especialmente si tus asuntos no te hacen cruzar el puente. Una cerveza en el bar de la piscina ¡dentro del agua! tras un día agotador a 47 grados de temperatura, no tiene precio. El trato en las habitaciones Royal Club es difícilmente mejorable. Los años no pasan en balde, y aunque lo están renovando, la decoración y ambiente no es comparable a otros hoteles de la misma cadena en Dubai.
Limpieza y calidad de las habitaciones. Instalaciones estupendas. Algunos niños de las zonas de la piscina eran muy ruidosos y no les vigilaban.
cercania aeropuerto precio
su ubicacion, su servicio el olor a cigarillo
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
Its normal nothing specific The voice & sound move from room to room
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
pool and beach rooms are very outdated
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
The rates are higher than the other similer hotel apartments in dubai.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
I need see view room hotel restorant
Construction works at night behind the hotel
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
near shopping and airport, very friendly and comfortable
Eb de niñosl hotel es divertido,relajante ,siempre hay algo que hacer,tanto para los adultos como sobre todo para los niños,con el parque acuático,el acuario,el club de niños.Las habitaciones del club geniales,espaciosas,comodas y la atencion en el club fantastica. Pagar el parking
Atenciones, servicios, confort, relax
El hotel en general es espectacular y los servicios tambien la comida y el personal es exelente, una buena opcion para las vacasiones.
En general el complejo es un lujo, tanto por sus instalaciones como por el personal de servicio. El servicio cuida hasta el mínimo detalle para hacer más agradable tu estancia. El hotel es fantástico para relajarte, para ir de compras, realizar actividades y en general para disfrutar dubai. Nuestra estancia fue inolvidable. Sin duda lo recomendaría.
la playa he esperado casi una hora para hacer el check-in. y en el dia seguiente al desayuno, he pedido leche de soja, espere 30 minutos, y la respuesta ha sido que no habia en el hotel tal leche de soja.como es possible en un hotel de 5 estrellas no haya leche de soja?????
Ambiente familiar, comodidad, variedad y calidad gastronomica, seguridad en las instalaciones y su ubicacion Habitacion con olor a tabaco. Precio de la habitacion y otros servicios elevados
atención ,servicio favor, escribe al menos 15 palabras Demasiado caro
Un hotel fuera de serie, muy lindo No
Good size apartments, comfortable beds, reasonable facilities ( Gym, swimming pool, room service) - good value for money Room facilities maintenace was below standard (leaking shower, dirty tiles in the kitchen) but not that bad.
i liked the way they are cleaning the appartment,it's really clean and if someone tell the opposite that will be not fair.the statt is very good,they were very comprehensive when we extand our stay especialy through booking.com.
location the hotel policy
spaciousness of the apartment So called "fine dining restaurant" - food of poor quality and the same place was used for the buffet breakfast - no ambience. The pool was just outside the dining area and guests were swimming with their clothes on when we went to dine in the evening - we were the only people in the dining room! Taxis were almost impossible to get from the hotel.
Quiet place, good location near to Deira City Center, appartments are spacious but a bit expensive when adding the Taxes to the real price. N/A
food was not fresh!
the space of the apartment and comfort the three bed room apartment has double bed in 2 rooms and a twine bed in the third room ,should be one double and 2 twine rooms
the location v.v.v. good gust 50 m to the metro staition and 100 m to citycenter mall .. its clean and nice for family the airport transfair to hotel they dont maintion its free or not so i dont take it .i wish. the price can be less more
la situación, las vistas y la piscina La actitud de la recepción intentando no reconocer los servicios contratados (desayuno bufet incluido), también pretendían que se aparcara en el exterior cuando ofrecen aparcamiento en el hotel.
La habitación olía un poco raro. El baño no era el estándar de un hotel Hilton. La cama también olía. Dejé el hotel después de una noche. Muy decepcionado.