Me encantaron las piscinas, un bar en la piscina, la comida estaba muy bien también. El personal fue muy amable y el lugar estaba muy limpio. La playa es artificial, es muy pequeña, y el mar es más como una ensenada.
Se supone que los impuestos estaban incluidos, pero no.
La gentileza de las personas que trabajan allí al igual que la limpieza de las habitaciones, son inmejorables.
La combinación de la linda ubicación, las buenas instalaciones, el moderno diseño y la buena atención me encantaron, y regresaría de todos modos al Conrad San Juan Condado Plaza. Nos tocó una pieza de la torre posterior, que da hacia la calle, y en la noche nos percatamos de un detalle un poco molesto: la iluminación de la pasarela que comunica las dos torres también iluminaba la habitación. No me gusta dormir con cortinas black-out, pero lo tuvimos que hacer.
Todo era tan increíblemente genial. El personal era increíble, las vistas son espectaculares, los deportes de agua eran adecuados, la cercanía al centro de la parte antigua de San Juan y de Condado. Relación calidad-precio estupenda.
El personal era muy amable y servicial a la hora de llegada. Las habitaciones están muy limpias y son modernas. Buena ubicación. No hay servicio de habitaciones. No había botellas de agua en la habitación. Si quieres algo para beber o comer, tienes que ir al vestíbulo o a un café en la segunda planta.
La decoración y la piscina
me gusto las facilidades,la piscina, la habitacion yla vista espectacular de la bahia . ademas el acceso al viejo san juan no
El hotel es nuevo y muy moderno Si no cambian el sistema de limpieza en poco tiempo dará pena
A nuestra familia le encantó la cercanía a la playa. Los taxis eran demasiado caros. No hay transporte público suficiente.
Empleados muy agradables, que trabajan duro para complacer al cliente. El vestíbulo tiene puesta una música muy alta, me tuve incluso que poner tapones.
Buen área de San Juan cerca de muchos restaurantes. San Juan Antiguo está a un viaje rápido en autobús por 75 céntimos que sale de frente al hotel. El hotel tiene piscinas, playas y muchas actividades para todos.
Nos encantaron las instalaciones, la limpieza, y la atención del personal (atento a todo). Nada
Las habitaciones son muy bonitas, vistas de la playa, ambiente seguro para caminar y hacer turismo. El música alta de bar en la zona de recepción, coste de parking no incluido para huéspedes y comida cara.
Fantástica ubicación para ir de compras y cenar a lo largo de la avenida Ashford. La playa fuera del hotel era genial, un montón de sillas y sombrillas proporcionadas por el personal. La zona de la piscina es muy agradable, con un bar en la piscina. La música en la zona de entrada es insoportablemente ruidosa. Las llaves no funcionaban y tuve que volver tres veces, lo que fue molesto, pero es cierto que me dieron mejores vistas para compensar por el problema, lo cual fue muy agradable.
El personal es muy amable. Mejoraron nuestra habitación de forma gratuita. Siempre sonrientes y dispuestos a ayudar. Tuve una estancia increíble y me alojaría aquí de nuevo sin duda.
Servicio al cliente
Estaba en la playa, cerca de restaurantes y un paseo de casi todo. Las bebidas son muy caras. 22 dólares por una cerveza local y una copa de sangría. La peor sangría de todo el viaje. Me fui a la calle y pedí una por 3,99 y fue la mejor.
Maravillosa música en vivo en la piscina y en el vestíbulo. Playa hermosa, un montón de sillas y sombrillas. Bonita piscina, solo un poco de frío. La comida es regular y demasiado cara (esperado).
El servicio, el estilo y el ambiente maravilloso. Volvería en un abrir y cerrar de ojos.
La playa y la piscina son geniales Mi habitación no tuvo electricidad durante 48 horas, el hotel no ofrece más que un desayuno tipo buffet de cortesía.
The staff was super friendly and helpful. No on site parking and no breakfast.
Great breakfast, food was perfect. area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
The staff, very helpful
It was close to cruise ship terminal. Staff friendly Clean Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful. Nothing.
Hotel is a little dated
Good service Anything
Location Air didn't work, room was not a good value for the price, bathroom needs updating.
I loved the view from my window....El Morro:)) Having to valet park. No other option
Poor. Did not clean the room one day.
I received everything I was looking for. Staff was friendly and helpful. Good location.
the location. That's all a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
La comodidad y el buen hacer de sus empleados No
La atencion del personal
La atención del personal
Hotel reformado , con cierto diseño moderno.Ubicado en Condado, cerca de la playa y al lado de una parada del autobús para ir al Viejo San Juan. Pasillo ruidoso.Estuvimos en la última planta y por la noche molestaba el ruido de los equipos de Aire Acondicionado del edificio.
Personal de recepción educado, divertido y servicial.
Accesibilidad. En general, estaba limpio. Una gran máquina de café. Sin desayuno. No hay piscina. El aparcamiento es un chiste con solo 4 plazas y una zona súper pequeña para girar y salir. Posibilidades de abollar tu coche de alquiler.
Los empleados son muy amables. El parqueo es muy pequeno,el desayuno muy poco variado.
La amabilidad del personal
es un hotel que no guarda relacion precio confort lo que menos me gusto es que ofrecen una pequeña cocina y no existe, ademas pague cash al entrar al hotel, y no me hicieron un recibo oficial, solo uno sin menbrete, y al irme me dijeron que la factura no la podian entregar porque el sistema tenia fallas.
Los chicos de recepción del turno de mañana eran agradables y serviciales. La televisión en nuestra habitación no funcionaba. El personal del turno de noche ni siquiera vino a comprobarlo. La maquina de café funcionaba solo la mitad del tiempo.
Este hotel es bueno para el precio. Práctico para ir a San Juan desde esta ubicación. El aparcamiento no es muy grande, pero te aparcan el coche. Vistas espectaculares.
mi habitacion fue muy comoda y limpia. n/a
La Jefa de Recepción es impresionantemente eficaz, le puedes solicitar cualquier tipo de información siempre te ayudará. El desayuno muy flojo.
Servicio de atención al cliente, muy limpio y acogedor Falta de aparcamiento
Ubicación La cama era algo dura.
El trato personalizado del personal, la amabilidad y disponibilidad. Habitación amplia, muy limpia y muy confortable (una buena cama que es fundamental para un buen descanso). La ubicación muy buena, hay un autobus a 100 metros que lleva al Viejo San Juan, si vas con coche propio el tener parking gratuito facilita mucho las cosas. Zona muy tranquila. Hotel muy recomendable. Es mejorable el desayuno tipo buffet.
Localizado cerca de la playa y de tiendas exclusivas, Cartier, Gucci, varios restaurantes, bares, casinos etc. A pocos minutos del Mall "Las Americas". El lugar está muy limpio y agradable. La maquina de bebidas se toma tu dollar sin dispensarte la bebida. Necesita ser reparada y darle un mejor mantenimiento
La comodidad del hotel. El desayuno del hotel es mejorable.
amabilidad de la gente muy ruidoso el hotel
Nos sorprendio la limpieza , buen desayuno ,bastante comodo Puede ser mas economico
Esta en una buena zona, con tiendas, servicios y playas, aunque algo del viejo San Juan ( el centro historico ), ademas el personal era bastante amable. Necesita una buena reforma.
Encontrar las maquinas expendedoras de agua y refrescos en mal estado, no funciono y el hielo muy retirado de las habitaciones (esta frente a la piscina) con insuficiente producción.
La ubicacion del hotel es excelente y la atencion del personal es muy eficiente y amable , en particular mejoraria el desayuno en cuanto a variedad de comidas El desayuno
Comodo y bien ubicado no
habitacion amplia, conexion a internet y tv el elevador
The pool was small, but great. Water was warm and it was well tended to.
Quiet setting , close proximity to restaurants and Old San Juan.
disappointed with standard of 'superior' rooms
I loved the place, the staff, the location, the cozy boutique hotel. The rooms were old Spanish style, with a nice pool, and terrace. Bar, and near by beach, and restaurants. The worst part, and only thing I will not consider it again, is the parking issue. Parking in the establishment or around the building is 99% impossible. I had to walk 3 blocks and paid $25 to park. For that I might as well pay for a more expensive hotel with available parking.
I often stay at Wind Chimes. It is affordable, clean, attractive, and nicely situated for walking or bus lines. I would love access to tables for computer work. It would be nice to have a table and chair in the room
I went away with my 15 year old daughter for a mother daughter weekend away we arrived on Thursday and left on Monday Overall stay was great staff were awesome and went above and beyond to make our stay comfortable and enjoyable Rooms were clean and comfortable pool was small but just what we were looking for not to many people to compete with for chairs Loved all the different areas around the hotel for sitting and relaxing beach was less then a block away and not to crowded Staff were great friendly and helpful Sister hotel a block away had great breakfast Area was close enough to shopping and restaurants but far enough away for peace and quiet Beach less then block away
Just walking thru the front gate up the front stairs and into the lobby the place had a wonderful old feel to it, from the carvings on the stair railings to the tiles on the floors as well as the architecture of the buIldings. The desk staff was amazing. We had only rented the room on Kayak two hours before we showed up. Check in was at 2pm, but coming back from a cruise we had nothing to do so showed up at 10am just to see if we could store our luggage until 2pm check in. They were kind enough to say yes. Our room had a double bed and was small but clean. They still use real keys on a key chain which I found very charming. There is a small swimming pool with a water fall running into the pool. The lighting and the plants in the back area and around the bar area are just lovely. There are no elevators and no bus boys which did not bother us but if you have an upper room you might want to take that into consideration if you like to pack heavy. The beach is one block away so easy walking. They do not have a restaurant on site but you can order from a limited menu and it is delivered to you from their "sister" hotel. Restaurants and pharmacies are within easy walking distance. The area is safe and you don't feel afraid to go out after dark. If you are looking for someone to wait on you and a maid on hand. ..this is not for you. But if you want a charming romantic villa style place to stay. ..I highly recommend this. Our room was next to the street and we got a lot of street noIse. Other than that. ..I didn't have any thing I didn't like.
The location, price, and staff were amazing . Room was a little dated but still cozy a great stay.
Location good No parking No pool Internet service unreliable Outdated building
Close to the ocean, quiet,relaxing,
Exterior, location, lobby, style. No chair or sofa nor desk in the room. No closet for clothes.
The staff at the hotel Niche restuarant were very friendly and the food superb. We also like the unique areas- such as the wind chimes chill out area, and the jacuzzi where you could just relax. There were a few items in the rooms that did not work properly when we arrived. It would be good for all items (hairdrier, safes) to be checked that they are in working order before new arrivals to the room.
Es un hotel pequeño, nuevo, bien decorado, muy confortable, ubicado a 30 metros de la mejor playa de San Juan, en la zona de Condado. El vecindario es muy tranquilo aunque a no más de 500 metros se encuentran los grandes hoteles, bares y restaurants. Las habitaciones son espaciosas, cuentan con un TV de 42 pulgadas y cama king. La que nosotros ocupamos tenía también un pequeño balcón. Además de aire acondicionado individual había un gran ventilador de techo muy silencioso y agradable. El hotel cuenta con un pequeño restaurant con buena comida, servicio y presentación. El único detalle curioso es que este pequeño hotel utiliza el "front desk" (principalmente para check in y out) de otro hotel distante a 50 metros, llamado "At Wind Chimes Inn". En realidad no es que este detalle me haya causado molestias, sino simplemente un comentario de algo infrecuente en mi experiencia en hoteles.
Lo más que me gustó del hotel era la limpieza de las habotaciones. Sí, el desayuno continental, picina y las actividades recreativas del hotel
buena ubicacion playa cerca a 150 mts tiene cerca todo
El PH tiene una terraza muy comoda que permite tomarte un respiro del dia y su ubicacion en el corazon de condado lo hacen muy funcional. El servicio del personal es pesimo como es normal en Puerto Rico, no hay cultura de servicio, el personal no es capaz de hacer nada por atender y cuidar al cliente. Lo peor es cuando pagas y ves que el precio que contrataste se incrementa en un 11% por un cargo por servicio que la gente te esconde como si fuera un impuesto de turismo que no existe. Estan engañando a la gente con esas tarifas bajas.
Esta bien, el trato es muy agradable y la instancia muy cercana y familiar, se encuentra cerca de san Juan a 15 minutos en autobus no
parqueo dicen que es gratis pero hay solamente 4 espacios tienes que parquear a una cuadra por 13 dolares
Buen precio Nada
por supuesto que lo recomendarìa No se me informó sobre las instalaciones ni los lugares cercanos
Su perfecta ubicación y la amabilidad de sus trabajadores El desayuno está completo pero mal presentado. Es un poco incómodo.
Está bien comunicado y se accede facilmente a las carreteras, en los alrededores hay bastantes rstaurantes y tiendas.. El personal no es muy amable, el desayuno tampoco es nada bueno, nunca había fruta y el sitio donde lo dan es bastante incómodo, en conjunto no es muy bueno para el precio que cobran.
The extremely helpful staff at the front desk the breakfast was bad
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
The distance to the beach, the location in terms of dining/night life Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs. No parking
Big room Bathroom, small and disgusting, very dirty
Overall service. It was ok. No identifiable faults.
Nice amenities. Very clean and accesible. Comfortable. Nice breakfast. The bathroom smelled too much to clorox. Expensive parking.
Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Cleanliness and lots to do within walking distance All the homeless people laying around in the area
GREAT value in an AWESOME location with great views! Nothing
Everybody was so nice to us! Needs room service ASAP
Excellent staff and breakfast Nothing
Close to the beach Room was very small, not really looking good, no control over A/C.
The vrach, the restaurant next door Long complicated check in for a place with rooms like jail cells. Tiny bed, bad mattress, worn out sheets. Extra fees for everything. You can hear people from their rooms from down the hallway.
The location was absolutely perfect. And you get what you paid for. The elevator was creepy.
Ocean view from Lobby The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am
This place has a amazing location and beautiful views. The staff is extremely friendly and helpful . They will tell you where to go how to get there where to eat etc...... Is one of the only gay hotels listed and there was a lot of heterosexual couples staying there . It doesn't bother me but not lots of gays there . And they didn't have a bar or restaurant
beachfront veranda and bar rooms are noisy and small. Elevator works when it wants to
The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly. Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.
It's very convenient to get around in the area. I really enjoy the fact that the restaurants, bars, few other things were right there in the area. The hotel is OK it needs a lot of renovation the place itself but I only stay for three nights. If you're gonna stay for two or three nights that would be fine. The place needs some improvement in term of renovation, painting and so on....I guess you'll see you get there!
The pictures on the website looked nothing like the room-very very small room.
Location was perfect. Some of the front desk staff were not customer service oriented.
This hotel is right on this beach which caught my eye. They have a bar which lights up blue at night so it looks very pretty. The location is awesome! In the heart of all the bars/clubs..night life is never dull here. Condado is definitely a party town, lol. It's only like a 10-15 minute ride to old San Juan which is super convenient. The staff was very nice. Not sure why some reviews say the staff wasn't nice to them...maybe busy season or the customer had an attitude themselves! I could bother the staff at anytime time whether it be 2 AM or 2PM...and they'd assure me it wasn't a bother! The cleaning people were super friendly and were ALWAYS on time everyday to clean the rooms. Def recommend this place. The bar was pricey...$5 for the local beer, Medalla...hell no! LOL
Location is good Bad air , to much noise ,bad elevador
I can say that I liked the area in which the hotel is located... Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...
Its an amazing boutique hotel Better than expected!!
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
We did not have electric for a full day staff said they were going to accomodate and they did nothing but lie!
Location was wonderful, easily accessible to many restaurants and beaches. Room was cleaned daily, sheets, towels all replaced and floor swept. Great place to stay if you are on a budget, overall everything was wonderful. We did not want to leave!
Felt safe and clean there. Close to the beach and restaurants. All the parking meters were broken, so it was actually easy to find free parking. Very no frills room. Taking our luggage up three flights of stairs. No elevator.
The staff was pleasant & helpful. The kitchen with the shared refrigerator was very useful as was the natural food market across the street. The courtyard outside the kitchen was a very pleasant place to sit & enjoy breakfast or a cup of tea. The mattresses & pillows were perfect for a good nights sleep. The maintenance in the room could have been better, but so could maintenance in the City and at the Airport been better. It would have been useful to always have hot water in the bathroom and for the housekeeping staff to leave the correct number of face cloths each day.
Worst experience with a Hotel I have ever had!!! Once in my room I noticed that the A/C was not working, so I contacted front desk and of course there is no on staff to repair it. I waited 3 hours to be moved to another room as I was left sweating to death. I receive my new room the A/C was acceptable. The next morning the staff are calling my wife to tell her to move back to the Death Bed room (Prior Room), why I'm at my training. They harrassed her for a few hours so I left my training to address this matter. We had to move for the third time in less than one day!!!!!! This place is one piece of ##!$@ and wouldn't recommend it to my worst enemy!!!!!!! EVERYTHING!!!!!
Location and hotel boutique style. Loud AC unit
Los huéspedes eran ruidosos y ruidosos y los oía a las 3 de la mañana, debido al mal aislamiento.
Me encanta el servicio de todo el mundo era muy amable y servicial. El hotel era precioso por dentro y por fuera.
Aún con dinero en mi tarjeta de crédito.
Todo era fantástico
My girlfriend and I stayed at Tres Palmas for 1 night on a Friday in June. The location and staff at Tres Palmas were definitely its best assets. The staff was helpful and the room was clean. The hotel was right on the beach, and only about a 7-10 minute drive from Condado, an area full of restaurants and shopping. For the price, this hotel was definitely worth it.
Clean, pleasant staff, lovely facility. Only lack was breakfast offering, weak coffee...
El hotel está bien, pero le faltan comodidades: no tiene closet, ropero o cómoda. Tiene un cordel y ganchos a la vista para colgar ropa, pero la ropa interior debe quedar en la maleta porque no hay donde guardarla. Tampoco hay una mesa o benco para poner el equipaje, así que debe quedar en el suelo. No tiene mesa para trabajar, ni teléf