The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
The location was fantastic. The pool and spa was great. In the business lounge the food was delicious. The staff was helpful. There was nothing not to like
Clean and fresh linens Dinner was overpriced
breakfast was nice, beds comfortable. this is the only i would say. nothing to do with Crown Plaza that i have expected. the hotel is in the middle of nowhere...i regret that i stayed in that hotel. in tel aviv there are very many nice beach hotels with wonderful view. here, even taxi drivers do not know how to get to that hotel...
Very good service and spacious room. The restaurant on the 11th floor was a bit pricey, the food was okay, the service was very good.
helpful with requests, good breakfasts they were renovating- so very noisy and disturbing at the time. I suppose it will improve once they have done with the renovations.
Dramatic, smelly, un friendly, dirty place. A big mistake to book this expensive hotel We where very happy that we could cancel the other booked night!!
The room and breakfast Outside was very dirty and not taking care off. Hard to find an entrance.
Proximity to beach and main streets. No variety to the breakfasts. Same fruit every morning. Needs more variety!!!
Close to beach Rooms need updating. Everything seems old. The entrance is very confusing.
Location, lobby appearance, roomis large and has a table to sit at, very helpful personnel who went out of their way to help. View is great. There was no shampoo and conditioner provided as you usually find in hotels in the U.S. There was some broken plaster in the bathroom.
The location was excellent the views from the hotel were fantastic. the swimming area was lovely and the food was good.
The only thing this hotel has going for it is the location, right on the beach One of the dirtiest hotels I have ever had to stay at. We left after one day. The staff was rude and the breakfast was weak. I would not recommend this to anybody. It is built around a parking garage with trash piled up and lots of traffic noise
Needs a major facelift--the pool is a scene out of a movie-make sure to tell the people working at the pool you are staying there--b-c every seat is reserved for VIP--which I am unsure of who that is?? It needs a major renovation--but fit our needs for one night We felt it needed a makeover-the keys don't work well-
Location on beach, nice view, good buffet Noisy, messy like work in progress, build over a road, they never received the booking via the website and I did not get the room I booked.
ubicacion, desayuno, playa, vista, accesibilidad, las habitaciones cuentan con una decoracion bastante demodee, es menester aggiornarllas, ademas me parece que un hotel de esa categoria deberia contar con wi fi free, y queno no sea tan complicado acceder al uso de una computadora en el business center
Su situacion Esta bastante antiguo
Las habitaciones son confortables y el colchon es excelente!!!
It had a bed and a bathroom. Breakfast was okay but I've had better. They don't charge for Wi-Fi. Very expensive for what it is. The room does not, in any way, resemble the photos I saw on the site prior to booking. The reception was a building site and I do mean a building site with welding, grinding etc all going on throughout the day. No way on earth I'll be back at this hotel!!
The gym and pool facility and the business lounge. The position right in the centre of town, the building revovations going on and the unfriendly and unhelpful staff
The room was clean and quiet. The hotel is being renovated which is creating significant disruption, i.e. the breakfast was served in a room far too small for the number of hotel guests. On one morning I was unable to eat anything, on another I had to sit outside with plate on my lap.
The early check in (5am) clerk was outstanding. Very understanding and helpful. The room was big. My tv complaints were cared for as best as possible but with little satisfaction since the problem was mechanical in nature. I got from the airport to the hotel by rail and foot in about 25 minutes which was very convenient. The television remote only worked within 3 feet of the TV, wifi was pretty bad and dropped off a lot, the furnishings looked dated, the phone operator was rude, it was hard to leave the hotel at night since there weren't many options. Furnishings and carpet should be upgraded. Breakfast was very overpriced at 23 USD. It would be nice to have non-kosher options for international non-Jewish guests.
Adam is an excellent receptionist. The hotel is right in the center where we had to be I found Minibar-Drinks on the bill which we did not consume....
Room was spacious and clean. Typical Sheraton Business hotel style. I hope the Leonardo chain will keep this functionality. Very little staff for such a big hotel. It could almost be described like an Embassy Suite style hotel.
We liked the location of the hotel. Tthe amneties were excellent. The room was very clean and the staff was nice. I didnt't like that the price did not include breakfast. the pool was not kid friendly. we did not like the entrance difficult to check in and out with a lot of luggage. The interent service was too expensive.
The friendly staff - comfortable and spacious room - peaceful and tranquil atmosphere - proximity to places of interest.
Nice location. Parking included. Sometimes the roomcleaning was very bad and done late in the afternoon. Towels weren't changed, some parts of the room weren't cleaned. Wifi is not free. Some of the hotel staff do not speak English. The "living room" sofa was very old and tired, and almost impossible to sit on.
That I could move out next day We ordered a room with balcony through bookings.com and git a room without balcony for the sme prize. After we complained a reduction of us$ 20.- was given. The room was bad equipped, loud, the way to the ocean far, nothing appealing in so far.
The mini kitchenette was very helpful, to keep drinks and snacks for the kids. The pool, although small was nice and clean and there were cold beverages available and had an amazing view of Tel-aviv. We felt that since it is such a family oriented hotel, that breakfast should have been included in the price like so many of the up-scale Israel hotels do.
I love the hotel, the area, the employees were super to us. Fantastic. Not really, I would only suggest a more American palate friendly in house menu
The hotel was perfectly located for my business appointments and being one street from the beach was an added plus. Another positive was the beautiful rooftop swimming pool. Everyone in the hotel was friendly and professional. Pool hours were a little unfriendly as a business traveler but I did have time on Saturday.
1. Extremly helpful staff at the reception. I was impressed of the way they tried to accomplish all my requests. I had quite a lot those days. I was also impressed by the Manager's idea of sending me a signed bday card on my bday ()shows care to the customer.2. The view and the balcony from the Executive Sea View Suite Apartment are breathtaking. 1. It is an old hotel, not refurbished since probably its 70-80'S.2. The elevators are poor and the cards allowing to go to the vip floors are a pain in the arse.3 Way too expensive for the comfort that it offers!!!It does not worth the money I paid! I would give to my apartment a 3 stars rank, not a 5.
Very nice hotel, great staff.Pool at roof of hotel was very clean just do not open before 10 am. We are very pleased
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
no shuttle service to airport
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Muy bueno como la mayoria de los Sheraton..... Deberian de dejar de cobrar el wi-fi en las habitaciones...
excelente en todos los órdenes.
ubicacion,salfitness i business center
El hotel está bien, en Israel la hoteleria es mala. No pueden cobrar u$s 20 por día cuando el cuarto me lo cobran u$s 350, debería estar incluido el wi fi. Le pongo 8 puntos. El wi fi u$s 20 por día.
El desayuno es excelente. El personal es atento y amigable.
Gente amable, buen desayuno, bien ubicado, es un Sheraton de 4 estrellas Habitaciones un poco viejas, la temperatura del cuarto no la manejas tu sino es central, por las noches el calor era dificil, finalmente me enviaron un ventilador, con ventilador en un Sheraton? Si Señor, parqueo diario us$13,
Great staff. Super nice people. The hotel itself...meh..definitely definitely not five star, perhaps not even four. Tiny room and bed so small I could barely fit. Noise from hallway came into room. I'd say it's a good four star. The bed was tiny, barely fit one person.
Cunning and furtive personal.gey photos povsyudu.gryaz and idle Internet.
the staff could not do enough to help with any thing we asked of them, very polite. we would stay there again enjoyed our stay very much. no complaints at all
- The staff is fantastic. - The location is excellent. - The rooms are extremely comfortable, pleasant, spacious, modern but not stark. Lovely views from the rooms. Art from local artists throughout the hotel. - The wifi worked very well.
Friendliness of staff
location, great room, good price long time for check in or out - (1/2 hour each time)
Not then ample room in the suite clthes storage outside of bedroom
Good hotel. Very friendly staff. Good choice.
The front desk staff was amazing - each one more warm and helpful than the next. They upgraded our room because there was a vacant suite, they gave us a bottle of cava on our last night, and were just a pleasure to speak to and gave great recommendations for dining in the area.
Beautiful hotel, esthetic, pleasant staff, excellent location especially for nightly walks in Tel Aviv, great breakfast at the "Benedict" included You don't really see much of the other guests, as there are no dining rooms in the hotel.
My greater Mind lead Me to making an excellent selection. The apartments view.
Great rooms, large AND clean. Kitchenet included in the room. Interesting art work especially if you appreciate minimalist art. The hotel was just renovated so there is a newness to the decor. Centrally located in town near all major roads. The hotel does have indoor parking but reserve ahead. no complaints at all
The well-appointed, clean accomodations, rather larger than the ones usually found in boutique hotels - much dedicated young staff, specially the very smiling, hi-touch Manager - this urban location spot can lead to become an ideal alternative from the sea-side uncharming hotel chains Choosing Breakfast outside of the hotel with vouchers was at first appreciated, but was discontinued during extended stay.
muy buen hotel, excelente servicio, buenos alimentos en el buffet, habitaciones amplias y limpias.
que es moderno,buena ubicacion el servicio de limpieza de la habitacion
Increíble Todo bien
la amabilidad y el buen trato de todo el personal del hotel, asi como su ubicación en el paseo marítimo y al lado mismo de la playa.
Good location, the staff was friendly, always ready to help, the room was clean and comfortable.
The hotel is very old and it is reflected in the room furniture and common areas. Sadly, it smelled like cigarettes and the walls were thin.
Location....Suites very nice hallways and elevators not very clean......run down. Pool & gym old, run down equipment, not clean. No doorman, just security. Very overpriced.
Teníamos dos habitaciones. Una de ellas tenía bichos en la cama! El balcón parecía que iba a caerse en pedazos. El personal y el gerente de recepción muy muy desagradables! Alojaros en otro sitio, a mi me gustó Sheriton, Hilton o Harrods. Bichos en la cama. Gerente grosero en recepción. Terribles balcones e inseguros.