We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Great grounds and plenty of character; a relaxing venue with history and luxury.
Staff incredibly attentive The shortness of our stay
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Used condom wrapper in the drawer. Need i say more.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
The rooms were clean and the beds were comfortable Kayak says there is an airport shuttle. The fine print says there is a surcharge for one. Turns out they don't offer a an airport shuttle, paid or free. We booked this hotel for the shuttle. When we talked to the manager, they used the excuse that there was a surcharge and we had read the description wrong. They did nothing to help. Poor customer service. Not at all impressed
Nothing There was mold in my shower. I had to change rooms. In the room I went to there was no remote for the TV. I made a reservation with my company Ltd and wanted to charge that card. I have them my personal card for incidentals and they charged my card. So the HD to refund my card and charge my company card. What an inconvenience I have to wait now 3-5 days for a refund when my card shouldn't have been charged in the first place. The furniture is outdated and old. I wanted to have a nice evening with my girlfriend for our anniversary and it was bad from the beginning. I also missed the world series because I had to wait 30 mins to get a remote.
Front desk staff was very friendly, very large hotel, long walk to the room without any short cuts. Lots of traffic to airport on Monday morning
Hotel needs update. Toilets need cleaning. No one seems to care about long term maintenance and it's obvious.
Beds were comfortable From our room we could hear music playing on the lobby all night long. Fan in the bathroom was incredibly loud and came on everytime the bathroom light was on. Very basic. No fridge, not enough outlets. But, it was clean, safe, and they had a room available.
Much cheaper than many other hotels in the area but with the same quality. Not within walking distance of much. Need to drive everywhere.
Worked out get at a good price. Also get walking/running path next to hotel
Highway noise and resturant is expensive.
The place was clean & quiet. The front desk lady was rude & difficult. The place is a little bit out of the way from many things like gas stations & other things of that nature
Nothing Hair in the bathtub, old beds, in need of new paint, stained carpet, paper thin walls where people talking all hours of night keep you up, only one functioning elevator, no choice of restaurants nearby. I would not recommend this hotel.
Could hear everything outside my room. Sounded like a zoo outside my door. Accidently booked the wrong Four Points my Sheraton. Would not move my reservation to their other hotel.
The room is clean and bed is comfortable There is no toopaste (mouth wash instead) towels are a bit rough and there is no fridge
This hotel served the purpose for me - it was close to where I needed to be, and it was in my price range. Overall, it was a fairly pleasurable stay. The room was clean and roomy. Although, I didn't understand when I booked it, it was a handicap-accessible room - which things were laid out a little differently than I expected. Other than that, the staff was friendly. The complimentary breakfast was good - and even served until 10am, which allowed us to sleep in a bit. I didn't have any substantial negatives - only some things I would have preferred or expected to be different. For instance, there was only 1 table in the breakfast room itself. You had to take your food and sit at one of the tables or island in the lobby... just seemed odd. And one other minor thing, I would have wanted the TV to be a little bigger in size than just a 27".
Being able to use the upstairs business room for a meeting and size of my room.
It was quiet and the front desk was friendly. We live a few cities away and didn't want to drink and drive after a party. It served it's purpose. I was a bit grossed out by the cleanliness of the bathroom. Most if not all hotels I've been in have the toilet paper folded (arrow) and this one didn't it. To me the folded t.p. is a clue that the restroom was fresh and clean. It made me second guess if someone had used the restroom prior to checking in or if it was cleaned. The following morning I took a shower and noticed that a used bar soap was still in the corner of the shower. I didn't touch it because I don't know who used it or how long it had been sitting there. As I was getting out of the shower I noticed medium sized long black hair on the wall of the shower. Again, I assume from previous guest. It second guessed my opinion of the cleaniless of the hotel and how thorough they are cleaned. I felt as if the towels were changed and that was about it.
Very quiet. A "classic" motel that is generally pretty well maintained. A little grungy in the elevator area.
Nice and quiet. Room is cleaned. Nothing to not like. All good
Good place, price aligned. Nice internal decorations in a mixed of Spanish and Italian interiors. Breakfast better that other similar hotel in San Jose, they offer fresh fruit, that is a plus. Corridor air conditioning noisy. Dishes and accessories for breakfast not in a good state, scratched, damaged, etc.
Clean, large rooms. Helpful staff. Good location (in a main road). No problem.
Convenience Breakfast facility was dirty and breakfast was limited, not much to choose from.
Generally the rooms are very clean one of the main reasons I love to stay here . Upon checking in we opened one of our drawers in the room and there was a open condom wrapper and condom box from previous guest. I advised housekeeping when she went to clean the room said she would take care of it. However when we came back after she cleaned it the condom wrapper and box were still there. Had to let housekeeping know again to get problem taken care of. I have stayed here more then 4 times and the experience is always very pleasent and rooms very clean. This time was a little disappointing.
The near position to the city (san jose) and the swimming pool Breakfast is very poor, missing the microwave and the fridge.
Mark, at reception, was one of the kindest, most helpful people in that position that I have met. When I arrived, the lobby was stuffy (actually, warm) and smelled of old cleaning chemicals...like if someone had used dirty mop water, but it was carpet. That left me with a bad first impression.
Good location. quiet
I am not sure there is anything I liked about this hotel. Except maybe the price. Everything was very low-end and the free breakfast was not even worth the price...
Nothing was good about this place There were pubic hairs in the tub the beds were uncomfortable and not the right size the guy working the desk on night shift was a rude jerk and there were druggies hanging out in the parking lot.
I absolutely loved the staff - they were all extremely friendly, helpful and informative. They went out of their way to help me with all sorts of logistics. The cleaning staff was very nice and did an excellent job. The pool area was great and the jacuzzi was a nice addition. The breakfast area was nice. I would have suggested more fresh fruit and stronger coffee but that is my taste. The landscaping of the grounds and parking area was really beautiful. The location was a bit close to the airport and the road. At times, the noise was a bit much for someone who likes to sleep with the windows open.
The name given for this hotel is "Days Inn San Jose Convention Center." It is actually nowhere near the convention center -- you have to drive 15-20 minutes to get there. Additionally, the hotel is not clean or well-kept. The door in our hotel room had clearly been kicked in at some point, and the security lock was broken because of this. You had to kind of finesse the door into the right place to lock the door. There were stains on the carpet, the finish on the faucet in the bathroom was peeling off, there were holes in the bathroom wall where the towel rack had been at one point (it had apparently been moved for some reason?), chips in the floor tile, and the room smelled a little funky. This was a last-minute arrangement for my husband and I, and we chose the hotel because we thought it was near the convention center. I will be much more careful about my hotel selection in the future, because I did not feel comfortable or safe staying here.
Apart from system malfunction, the front desk lady had a very rude attitude.
Nice staff Non-smoking room smelled very smokey. Room was filthy in terms of dust. Light fixtures dirty. Huge dust bunnies under bed. Dental pick and syrup left by another visitor was underneath shelf in bathroom. What can I say...I would never recommend or chose this location again!!!!!