I enjoyed the breakfast buffet, the room was nicely appointed. The cleaning staff, dining room staff and maintenance staff were top notch. The water was off when I arrived and I was not informed and had to return to the front desk to find out why there was no water. The hotel up-charged the parking garage daily fee by $3.00 per day which was a rip off.
Location with view of harbor Front desk staff a bit diffident, not informed about parking garage issues.
we did not have a mini bar in the room, the rooms were very old and the TV was not the best.
The desk clerk was very friendly. The place was very well taken are of. We indicated that it was difficult to find the hotel and he explained that the hotel was try to remedy this. Unfortunately there was an area power outage which shorten our vist
Quick check-in and check-out. Lovely front desk staff. Jacuzzi out of order.
Friendly helpful staff Pool and hot tub area was so dirty that you actually could see the dirt on doors and walls, the water In the pool was discolored and cloudy, the hot tub looked like a muddy body had been in it. It's a shame because it was a good location, nicest staff and although the room was worn, it was clean. It would have been a fine place to stay except for the pool and hot tub area - there was actually black creeping up the door facing into the change room- a half blind person like me could see it.
The order from menu complimentary breakfast was excellent. The staff was super helpful. The room was very comfortable.
Conveniente ubicación, cerca de restaurantes y del centro de la ciudad. La cama era cómoda. Zona de estar agradable. Muy complacientes los gerentes, Cheryl y Dwight. Gran desayuno; satisfizo mis necesidades dietéticas especiales. El baño y la ducha eran un poco pequeños pero funcionales. Algunos escombros en la parte inferior de las escaleras, pero la habitación estaba limpia.
Only 15 mins from the Ferry. Free breakfast, was Ok. We said we were 4 people in the room, there were only 2 facecloths in the bathroom. There was a large stain on the floor and one of the beds, the fitted sheet had a stain on it. The beds were hard as a rock. no one slept! Hot tub didn't work, pool cold!
Helpful staff, early breakfast.
Nice, clean, good size rooms, comfortable beds Breakfast area needs to be larger. TV's bigger.
breakfast was very good
This guest did not leave comments about this hotel.
I liked everything about the Hampton Inn in Saint John. I have stayed there many times. Staff are friendly and helpful. Excellent clean bedding and towels. Great breakfast made available with great care. Love it!! No
Waterslide for the kids. No much parking.
We stayed one night. It was a good clean hotel to stay at for a quick overnight stopover. The breakfast was OK. Not good, not bad. But fine.
This was our second stay at this hotel. My son loved the water slide.
At the many Hampton Inns that we have stayed at, the experience is predictable and uniform. In this respect, this hotel didn't disappoint. A bit difficult to drive to.
Location, rooms, cleanliness.
Great waterslide, breakfast was fantastic as well. No.
really slow to get rooms cleaned!!
Close to shopping and restaurants- walking distance. Quiet. Thought there might be some consideration for getting some breakfast earlier than posted as we had a very early flight, we asked but there was nothing.
Beautiful room, every amenity provided, and comfortable bed. No
Owners are friendly, knowledgeable of the history of St John and the tourist attractions.The rooms are clean and comfortable. Breakfast was soooo goodAn overall good experience
beautiful old house in the heart of St. John not toddler friendly (many personal, breakable items at toddler level), cat in the hotel/house (allergies)
El hotel está en una ubicación estupenda. A solo unos minutos de la hermosa y céntrica de San Juan. Las instalaciones son estupendas. Piscina y gimnasio. Falta de un vestíbulo principal. Solo en un pequeño mostrador de recepción. Tuve problemas para moverme por el edificio al principio. La cama era un poco dura.
We arrived at the hotel after 2 days of driving to find that the hotel overbooked and gave our room away even though we had a reservation and confirmation. They acted like they had no record of our reservation and we were the ones who were mistaken until we contacted Kayak and getaroom.com who called the hotel, only then did they say they overbooked and gave our room to someone else. Customer service through getaroom.com however was phenomenal. They attempted to find us another room at another hotel. While they were doing that, we were able to find another hotel on our own, although more expensive. The customer service rep then contacted our new hotel and took care of the bill and still only charged us what we were originally quoted for the room at Travelodge. Because of this experience, I will never book Travelodge again but will definitely use this website to book again because of the customer service we received.
easy in and out friendly clean the smell of smoke in hallways
Comefortable king bed , friendly staff , easily accessible wifi and nice breakfast . Also shopping nearby Nothing really , maybe the area is more industrial than hoped for
We liked everything! Great owners (helpful with everything, and very friendly), great room, excellent breakfast, you name it! It was definitely the best place we stayed, and no more expensive. No!
Room, Breakfast is excellent! It is more than B&B.
Really nice TV in the room - it's unfortunate that they only had standard channels in standard definition! (Unlike the 'premium' channels the website boasts) The 24-hour restaurant was completely closed - like no dishes, people, or food in the place! The pool and gym were both locked at 6pm on a Saturday - in fact there was no heat in that part of the building we very quickly discovered. When I called the front desk, they just said the pool was closed. The next morning when we were leaving they said it was closed for maintenance - but they neglected to mention that anywhere on the website or when we checked in. The bathroom in our room looked like the floor had never been scrubbed and there was MOLD growing around the hand rail in the shower. The baseboards were coming off the walls, which desperately need to be repainted. There was even a glue-mouse trap in the corner of the room too! In hind-site, we should have left immediately! Vending machines in the lobby have 'out of order' signs on them. The only thing that seemed to be in running order were the VLTs! Seriously considering contacting BBB!
Breakfast. Not clean, very few options.