Not enough self parking. Reckless driving through parking lot.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Kids in the adult pool
location and amenities nothing
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Buena habitación por el precio. El servicio parecía adecuado, aunque sólo me quedé dos días. Se admiten animales por una tarifa de $25 por noche. Internet MUY lento, aunque es gratis. La máquina de hielo de mi lado de la piscina no funcionaba, pero sí el del otro lado.
Sentir y ambiente Tiki son geniales. Personal amable. Las habitaciones necesitan una puesta al día.
Me gustó que el hotel admite mascotas y tiene una hermosa piscina. El personal era amable y pudo atender a mi familia La limpieza del establecimiento podría ser mejor. Un huésped vomitó en el césped y nunca fue limpiado.
Ubicación, bonito baño Alfombra sucia y manchada en la habitación 246
la piscina y el jacuci muy caliente!!!!!!!!!!! falta el desayuno
la piscina esta abierta hatsa las 11 pm, las habitaciones son muy lindas la recepsionista de la tarde no tenia buena disposicion para el entendimiento
Semana increíble. Celebramos nuestro aniversario con estilo. Sin duda volveremos. Me encantó. Nada.
Zonas comunes, piscina bonita, bañera de hidromasaje genial. Las habitaciones son muy modernas - La primera olía a deshechos humanos. El servicio es patético, conseguir un cepillo de dientes cuesta 1 hora y media y hay que recordárselo. Hay una "tarifa" de reserva - tenlo en cuenta.
Precio Pene hinchable en la piscina, con niños delante
Personal amigable, habitación limpia. Definitivamente una buena estancia y se lo recomendaría a otros.
El colchón era genial en la segunda habitación, y el personal fue muy agradable El aire acondicionado sonaba como si alguien estuviera pegando con un martillo, que pueden para arreglarlo, pero me dijeron que no había nada malo, cuando empezó de nuevo pedí que me cambiaran de habitación, la nueva habitación tenía también sus problemas con el aire acondicionado
El personal era agradable, eso es casi todo. Este complejo estaba sucio y no era lo que esperábamos.
Edificio descuidado Los ascensores olían mal y no funcionan bien Toallas sucias Cuarto de baño con accesorios rotos Dos lámparas sin bombillas
El personal era muy amable. Las habitaciones eran bonitas y la cama era cómoda. Me encantó que la piscina de pequeños tuviera música durante el día :). El agua de la piscina y el jacuzzi estaba sucia. No había suficiente aparcamiento.
La zona de la piscina tiene buen dj para jóvenes, personal muy amable Las habitaciones son antiguas y el vestíbulo estaba bajo construcción
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Nightly parking fee on top of room rate, excessive charge
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Close walking to shoppimg and restaurant's.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
This hotel is really in need of a major rehab. The pool had scum floating in it.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
El personal era fantástico, agradable y dulce Me he alojado aquí antes de un par de veces. Creo que las habitaciones han visto días mejores, estaba sucia y no me importaba el mantenimiento. Algo decepcionados.
La fiesta de la piscina Restaurante pequeño y menos personal en temporada de vacaciones
Fantástica ubicación de todas las tiendas y restaurantes del centro. Puedes caminar desde el hotel hasta todas las tiendas locales. El personal está siempre accesible y dispuesto a ayudar. Las habitaciones son bonitas pero no muy bien insonorizadas. Tuvimos que cambiar de habitación después de que una familia hiciera mucho ruido. Pero el personal lo manejó de forma muy profesional. También se oye el ruido de afuera
muy confortable, cama muy comoda, baño grande, y terracita con salida a la piscina. cerca de la zona de restaurantes de palm springs.
Limpieza, confort. Las piscinas y Spas del jardín y sus amplios horarios. Poder hacer una barbacoa en los jardines. Nada. Todo perecto
La ubicación es fantástica, bien renovado. Las habitaciones nuevas junto al spa principal tenían un aspecto genial y nos alojaremos en uno de ellos la próxima vez. Un poco ruidoso por la calle principal, pero no es un gran problema.
Muy buena relación calidad precio
pool, service $25 per day "fee" not reasonable
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
Nice boutique hotel.
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
The atmoshpere around the pool and restaurant
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
24 hour amenities were a nice feature. Mandatory Valet was a pain.
The fan made a loud noise. The toilet didn't flush. Called the front desk, but they didn't fix either problem. The restraunt/room service was closed. Valvet parking was mandory. $25 fee.
Loved the staff and how welcoming they were. They have two pools, one salt water and one regular. The hotel is clean and looks like you staying in villas. The spa services mean they get someone to come to your room which I felt was misleading from what I read online so we didn't use it. There is a $25 a day resort charge which is really your valet parking. Just call it that. I did not see resort activities to justify the charge.
Beautiful property with wonderful amenities; Spacious rooms that are really studio condos with full kitchens and private sitting verandas; Extremely professional, polite, and helpful staff; 24-hr. pool and hot tub are almost unheard of at a hotel; Outstanding value for the price. Website indicated there was a $25/night fee to park a vehicle--this is not correct, it is a mandatory $25/night "resort fee" whether you park there or not (although the fee does include parking); Room needed to be re-vacuumed upon arrival; Fit-and-finish workmanship of the 2014 renovation to the rooms is somewhat below average--various gaps in finished surfaces, cabinets that don't close correctly, loose faucet in bathroom, etc.
Corriendo Limpia mejor... Sustituir muebles de moda... Pintura
Me gustó el aspecto del lugar todos los brillantes colores Mientras yo estaba durmiendo mi marido se despertó para encontrar bichos en la cama. Lo dijimos en recepción y nos ofrecieron nuevas sábanas y nos fuimos. Después llamamos a la gerente Anna, maleducada y despectiva.
El personal es agradable, precios razonables, un buen sistema de aire acondicionado. Al principio me dieron una habitación con una cama que estaba en un ángulo empinado, el pie de la cama quedaba en el aire, literalmente apoyado por una silla. Extraño. Después de tomar mis maletas por la escalera exterior y colocarlas en el coche para regresar al registro, finalmente me asignó una habitación en la planta baja que tenía una cama de verdad. No puedo imaginar cómo no sabían esa primera habitación estaba "fuera de servicio".
El personal era muy servicial. La habitación estaba limpia y era cómoda. Buena relación calidad-precio.
La habitación era muy moderna y limpia. Un montón de cómodos asientos alrededor de la piscina. La habitación era pequeña. Bicicletas enumerados para préstamo no estaban disponibles.
El personal hizo que mereciera la pena. Muy limpio y con buena comida y bebidas. Gimnasio inútil
Nos encantó nuestra estancia y disfrutamos de la apariencia moderna y diseño de los jardines y las habitaciones. Fabulosa piscina y sala de estar con bar y fuego. Excelente servicio recibido de todo el personal. Lo recomendaría. Nada.
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.
Location. The beds were awful. Needs updating. Room would not cool.
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
Cerca de la ciudad Las paredes son muy finas, muy ruidoso
Ten cuidado con la tarifa de 20 dólares por resort. Se les permite hacer publicidad de sus habitaciones por menos. Miran por el negocio solo
La cama era cómoda, a poca distancia del centro, las normas muy informales en la piscina. No teníamos champú, acondicionador, loción, y la máquina de hielo fallaba mucho.
Había una enorme cucaracha!!!!!
La piscina era preciosa y la habitación era espaciosa. Ojalá me hubiese alojado más de una noche allí para disfrutar de los jardines.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
The facility is poorly maintained, old and tired and in need of a gut renovation.
Warm jaccuzi, pools Noise
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.