Bobby, el portero fue muy amable y servicial!
Limpio Trabajamos muy duro y pasamos una noche para hacer una escapada, así que tiramos la casa por la ventana y pagué más de 250$ por una "vista de la ciudad" en una habitación matrimonial. Llegamos a las 8 de la tarde y aparentemente estaban "completamente reservados" el sábado por la noche que nos quedamos con ellos, así que nos dieron una habitación lejos y sólo podía ofrecer una cama cero con vistas ... Que además no nos devolvieron la diferencia por la habitación que nosotros habíamos reservado, y a medias se ofrecieron comprar una ronda de bebidas por las molestias, pero sólo después de que lo pedimos. Ninguno de los miembros del personal con el que tratamos era muy amable. Nunca más me alojaré allí!
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
Beds not that comfortable
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Fire alarms all night
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Great customer service every time we visit. You can't beat this great downtown location.
The rooms are old & out dated. The beds are horrible.
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Great location Take of and clean the ac vent better
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
Old school charm and service The decor, the people and the vibe.
It was great, and the spa was excellent. The view was good from the room. Was surprised Internet was not complimentary.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
Amazing hotel. Everything was 5 star.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
Nice clean room staff is exceptionally well-trained and friendly Food was very good at two of the restaurants I was able to dine at the catered meals were good, maybe a little better than average, although the waitstaff could have been a little more attentive to clearing plates of finished diners. Although you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable, and the only way to the restaurants is through the casino! The checking out process needs some help - I haven't had to physically check out at the front desk in years, unless I wanted to. Usually there is a receipt under your door the day of checkout.
Las habitaciones eran muy amplias. El desayuno no estaba incluido. Me dieron excusas lamentables de por qué no estaba incluido. La parte izquierda del edificio tenía goteras. No hay piscinas. Nunca más me vuelvo a alojar en este lugar y voy a recomendar a mis amigos que tampoco lo hagan
El personal cortés, decoración fantástica, y la habitación estaba limpia. La cantidad de ruido interminable en el pasillo toda la noche. Varias grupos gritando desde la calle a alguien que se alojaba en nuestra planta.
Personal amable, gran selección de comida en el vestíbulo. No había bañera caliente, sólo una piscina.
Las duchas están muy bien. Las persianas son muy pobres. Usted necesita persianas más gruesas para mantener la luz. No se puede dejar las persianas abiertas y esperar tener cualquier tipo de privacidad. La puerta de la ducha para el resto de la habitación no se cierra, así que al salir de la ducha te hielas. Las paredes son finas como el papel y se oye todo lo de las habitaciones. Dicen que los colchones son firmes, pero no lo son.
Access to freeway and area locations. Expedient check-in. Cleanliness. Antiquated shower head and bathroom sink outside of the bathroom.
quick, easy check in, excellent room, convenient & available. Airport shuttle driver had safety equipment dirty, out of order and in walkway of persons boarding & un-boarding. Driver was advised personally & well in advance of need of airport pickup, and left my party & another stranded in frigid weather awaiting whilst attempts of phone contact from two independent needs went unanswered & mis-routed. I feel very strongly this was deliberate to obstruct our timeliness. Report to onsite management went without response.
The staff were very accommodating and friendly. The breakfast buffet was amazing expensive but very good. The hotel décor was very nice and the hotel overall was very clean and modern. The only problem I had was that the bathroom in my room was not very clean on check in, and due to time constraints I was not able to get the situation rectified so I just had to deal with it. Fortunately when I did mention it to hotel staff they did apologize and gave me a nice discount off the price of my stay. So I was pleased with that. I would absolutely stay there again if ever in Milwaukee.
We needed to stay near the airport to see a family member off on an early am flight. We drove a long way. It was wonderful to go into a clean, very comfortable room to sleep. The staff were very helpful and pleasant, even helping when we had trouble with the flight which extended the stay a bit. It is our place to go in Milwaukee, now.
Seemed newly remodeled Way over prices snacks ($2 for a small bag of chips)
Muy apropiado para su nombre. Los cuadros son de mucha originalidad en sus expresiones.
Sin duda nada que ver con lo que anunciaban. La habitación estaba sucia, había manchas en la silla, en las cortinas, el teléfono estaba sucio, el televisor no se encendía. No volvería a este hotel.
La ubicación fue estupenda para lo que necesitábamos El calentador de la habitación sólo funcionaba en modo ventilador alto. Era extremadamente ruidoso. El modo bajo no funcionaba. Había ruido en el pasillo a las 2 de la mañana y de nuevo a las 3 de la mañana. El desayuno, normalmente muy bueno, esta vez estaba frío.
Trato personalizado. Ambiente familiar. Ninguna
Location Restaurants were cute and good food Bar upstairs was cool with all seasons porch Comfortable bed Dog friendly New building Staff was friendly Clean Open air shower (looks cool but it's cold) No cell service in building Valet is a bit pricy Toiletries were sparse (my lotion was half used with a hair on it) Views not good from room (HVAC units and alley)
The staff was very friendly and tried to help the best they could Our rooms were not ready at the check-in time. We had booked two rooms and we were able to get into one room an hour late and the other two hours late. At the price, It was unacceptable.
Intensive training on staff, was very evident where I was approached by every person that worked in the hotel with a smile and inquisitive in nature to see what I might need. Was there for four days for Summerfest and had recently stayed at a Kimpton in Austin on rainy Street and enjoyed it. I was able to the enjoy the upstairs rooftop bar for a very short period as it was too busy . Complementary bicycles were a very nice touch, as I am putting them at two of my rental properties now for clients that come and stay . Not having coffee makers in the room is a mistake. I understand the need to possibly get people out of the rooms too co-mingle down in the lobby, yet it's imperative that the first thing I do when I wake up is have a cup of coffee while I shower, news , prepare . I do this at every hotel I stay and this is the only hotel that has not offered it, and I know that's coming through some type of other reasoning either to generate coffee sales or to make the lobby appear bustling. I do not like the open shower which was the same in the Austin hotel. I like to slide a door shut or have a curtain as I feel rushed to get out of the shower because I am feeling like I am getting water all over the floor, which was somewhat the case. I'm not sure who's design idea that was but not crazy about it .
Definitely an economy hotel and nothing more. It becomes pretty obvious that management put all of their money into the restaurant and bar area and doesn't care at all about the maintenance of the rooms Beyond changing bed sheets and making sure door locks work. I lifted up the curtain above the window and saw layers of wallpaper crumbling from years of neglect. This place is in need of a total renovation. The price paid was not terrible since the location is great, right next to the lakefront, but we would not stay here again unless we had to. On top of that, $15 a night for parking in an empty parking garage attached to the hotel? You've got to be kidding me. And then the receptionist lied to me and said there was nowhere else to park other than the street in which I would have to call the police to okay my vehicle overnight. There is no sign that says no overnight parking, and it was apparent that everyone else in the area utilized street parking overnight. So I parked in the street and lo and behold not a single car was ticketed, nor did anyone have a special permit in their window. Tons of stuff was within walking distance, plenty of great restaurants and bikes for rent. This place has a lot of potential if somebody would invest into some much needed updates to Pull this place out of the 1980s See above
Great location. Good bed. Refrigerater ,air conditioning worked great No pool
Our walk to summerfest was short, that's what I liked. This hotel was listed as a 4 star....Wrong! This place was old and dirty. The parking situation was horrible. Don't bother looking at this one, move on. Way over priced the the quality. I would have expected to pay half of that.
It was a nice hotel. Dated, but still clean and professional. For the price it was worth it. Parking is not included, but a complimentary breakfast is. It's on the higher end of free breakfasts from mid-price hotels. Waffle maker, eggs, sausages, baked goods, bagels, fruit, cereal, milk, juice, coffee. Enough fuel to get your mornings going well. It had square pillows. And they gave you many. Weird, but not the end of the world.
I liked the location and the partial vies of the water. The air conditioner unit is older and every time is turned on it roared to life and was loud and continually woke us up.
Location was great for where I needed to be. No restaurant during the day. Cleanliness am issue as well. Nothing like the pictures on their web site.
Love the location of this hotel. Near the lake and a lot of nice attractions. The new owners are making some nice changes to the hotel. I couldn't connect to the internet with my computer or my IPhone using the hotel wifi connection. When I said something to the person at the front desk she offered me the number of the provider. I told her she should call. I do not ever have problems with my IPhone connecting to a wifi and my computer was correctly configured. It was the hotel"s problem not mine. I found it annoying that the staff didn't take this request seriously. I also mentioned it at check out and the person on duty didn't even respond to my comment.
continental breakfast, location, overnight staff's willingness to fix problems clogged sink in room, evening staff's unwillingness to fix problem or switch rooms
Estaba limpia, las camas eran cómodas, y el personal es muy educado y amable Lo único negativo es la tarifa de aparcacoches obligatoria de 20 dólares la noche, pero es lo normal para el centro.
Se puede ir andando a las tiendas y restaurantes, y otras atracciones del centro. Desayuno Buffet en el hotel estaba delicioso!
We liked the river being so close so we could go outside and sit on the benches there along the Walk. It was easier to walk to the events we were attending because the Residence Inn was located close enough to them. The Staff was friendly and professional and helpful. The AC was excellent! The sofa bed was so rough on my cousin's back he was very sore the next morning. There were never enough towels so we had to ask for them several times and for the money we paid to stay there, the towels were thin, very non absorbent and rough on the skin. There weren't even any toiletries provided that even the cheap hotels have in their rooms! When the cleaning person came in, she/he removed the dirty glasses and cups in the sink and never brought any back. We actually would have preferred to NOT have the cleaning crew come in. We kept the room fairly cleaned up and could always call for whatever we needed. One bottle of water, a bottle of soda and a bag of chips cost $8 at the hotel desk so bring your own drinks and munchies!!
The room and hotel was great looking and modern and the area was amazing! The bests were a little too firm and stuff, the pull out sofa had a bar that went right where your back would be so keeping it folded up was more comfortable for my friend. The breakfast had potential but the eggs were extremely watery
Room was comfortable and large. Location was great. Was told breakfast ended at 9, at check in we were told it ended at 10. Minor inconvenience.
Staff was amazingly helpful. Simply over the top! Took a real interest in making sure they met all of our needs. Remembered who we were. Said hello every time we walked in the front door.
They overbooked us so we were moved to a different hotel that was less convenient. Not a great experience but it could have been worse.
Loved the view, high ceilings, comfortable bed, room/suite size
The hotel cancelled our reservation an hour before we were set to arrive, and this is after we received a reservation confirmation that morning. We were left scrambling to make alternate arrangements at the last minute and while on the road.
We loved that the hotel was close to everything in Milwaukee. We also loved that there was a pool, exercise room, and free breakfast.
Unfortunately the pool area was under construction while we were there which was one of the main reasons we had booked this particular hotel. Also, the room the we stayed in (423 I think) only had one small window that was so high that I had to stand on a chair to see out, but then it only looked to the other side of the building and a roof. It was a bit like a dark hole, but we decided that maybe they put us in that room because there aren't any adjoining rooms & we had an infant?
Nice rooms and very comfortable beds. The complimentary breakfast was also very good. It's in a good location for downtown activities. Staff was very friendly and responded quickly to request for service. The room was clean, but dated. The carpet needs replacing and fixtures need some minor repairs or upkeep. For the price of the room, the parking should be included.
We got a free upgrade for our stay as all the rooms were not full nothing
clean hotel and nice employees Pool was very small
Staff was very helpful and friendly. Great experience for my first trip to Milwaukee. Would absolutely stay here again for sure!
Free Hot Breakfast Location Comfy bed When we checked in it was about 75 degrees fahrenheit outside... and about 80 degrees in our hotel room. It was very hot and muggy, and the windows did not open. The air conditioning was not working at all and the staff was totally unconcerned about remedying the situation. They tried telling us that everything was working fine, but of course it was not. The only thing the hotel did to fix it was to give us a box fan. They told us that it would cool off at night... but it did not. Multiple people complained but nothing was done to accommodate us or to compensate us for the inconvenience. Staff was at worst, rude, and at best, disinterested. When we checked in at 3:00 on a Thursday they only had 1 person working so we had to wait a very long time to check in. The bathroom was leaking water from the ceiling above the sink. The furniture in the room was worn and in need of repair or replacement. For $20 more a night we could have stayed somewhere much nicer.
Location of the hotel was excellent. I was visiting the Harley Museum and this was only a short drive from the hotel. Getting from the parking lot to the hotel was not that easy. In the end there were about 4 of us wondering round the parking garage trying to find the entrance. But once inside the hotel was very nice
Was very happy to stay here. Clean and beautiful. Loved breakfast, but they need to season the scrambled eggs on the breakfast buffet.
Competent and helpful staff. The business center was experiencing technical difficulties but the front desk staff were happy to print our boarding passes for us.
Very comfortable room...simple, but comfortable. No vending machines for snacks; no gift shop.
The rooms were nice, clean and comfortable. The staff was very friendly and the shuttle service was easy to use. Breakfast not included
The view from my room was spectacular due to all the fall colors along the river and from the Anchorage for dinner. The bed was fantastic, and on par with a Hilton regular traveler, so it was nice to see this location has kept those amazing beds. Hopefully their renovations don't change that. I had a King room, and it was spacious. The restroom is the only part that needed true attention. The hallway noise is notable, and the walls are typical of most places in that you can hear most noises above a conversation level. The facility is undergoing a major renovation, and I was privvy to enjoy one of the last meals available from the Anchorage. My waiter/bartender Brian was FANTASTIC and a wealth of information for local attractions and the man truly knows his alcohol...I'll probably return there after the renovations are completed just to see what they did with removing the beautiful fish tank and that amazing brass bar rail with the elephants. I felt the room charge was okay, and fully expect it will be more when I return. Hopefully the renovations will make it worth it and that Brian will still be working there for dinner/bar service! Great location...
Major major renovations. Initially thought it was closed. Could not find the lobby easily. Restaurant closed. Construction started early; luckily I was already awake and ends late. Had to walk through construction site. Guy with propane torch on ladder right above my head as I was leaving. The construction job would have been shut down if in Califiornia. Hotel should be shut down or they should give out construction helmets to guests.
Although the hotel is under renovation, the guest rooms on three of the floors were not affected. I thought the room was clean and comfortable, and there was ample parking. I would stay there again.
The hotel is being renovated and you were forced to walk through the area bring worked on and the only ones without Hard hats were the guests. Having to walk through a construction zone is dangerously. The hotel should have been shut down during this portion of the renovation
The room set up was nice the bed and pillows very comfy. The bathroom was nice and clean. Hotel adequate for quick 1 night stay in an emergency. Hotel is not downtown as claimed. Riverfront view deceiving per website pictures. The pool was 3.9 ft and staff I asked didn't even know they had a pool. Fitness room not open. Room trash can was not emptied. Only saw one staff member explain amenities hotel had to offer. When asked about hotel amenities was instructed its was a brochure in room this was not the case. No microwaves in room or hotel period. Even for a sale price of $100 a night not worth the stay should have been a $60 a night rate. Will not stay again pictures and description of hotel not accurate. Look elsewhere if you want to swim, be in the actual downtown area, warm up food and knowledgeable staff.
Room was clean and hotel was generally quiet. Claimed that a data entry or data transmission error from Kayak or Booking.com caused the loss of our reservation. It took more than 15 minutes to find and correct the error while we waited. The entire first floor is under construction, including entryway, lobby and hallways. Patio was closed except for lunch and dinner.
The staff at the hotel were amazingly friendly, helpful, and seemed to truly care if we enjoyed our stay. A gentlemen name Lamont, allowed my 7 year old niece and I enjoy the pool an extra half hour after closing time. Most staff got to know my niece and I were staying there for a few days just the two of us while her parent worked, they live in Milwaukee and I was visiting from Colorado. A nice gal at the front even asked about our Geocache searches etc. Food was fabulous as well! I really wouldn't change anything it was right on!
El personal es muy amable. Siempre iba más allá de la ayuda. El aeropuerto está literalmente a poca distancia. Los precios eran razonables para el centro de Milwaukee Las almohadas de la cama no son cómodas. Podrían mejorarlas o cambiarlas
Una ducha excelente, las mejores almohadas de cualquier hotel, una gran cama. Apreciamos las muchas opciones del desayuno. Opciones de comida muy limitadas en el bar.
Gran desayuno y excelente servicio al cliente.
Ubicación Desayuno buffet por $8.95 era razonable Las camas tenían bultos y estaban inclinadas El suelo estaba húmedo Los pasillos olían mal a humedad La televisión solo tenía un canal El control de temperatura no funcionan bien
Estaba en el centro Anticuado y no el más limpio. Ruidoso, y cargos extra en mi tarjeta al final..
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