Rooms were new, spotless and contained all modern conveniences - great bed! Provided breakfast very good and staff very friendly and courteous - typical of most Omanies. Location - though not close to beaches - somewhat centrally located and easily accessible. Competitively priced - probably introductory rates
The location only ! I can not label it as a hotel but only as a local furnished local rooms; things I didn't like: 1) noisy ;2) door do not close properly; 3) very bad quality furniture; 4) Poor breakfast (only tiny food selection not well cooked) ; 5) Staff very untrained with no or little English. 6) Absolutely no value for money.
the rooftop pool the staff
The pool was a good one. The interior of the hotel is excellent. The room designed nicely which gives a pleasant feeling to the guests. There are shortfalls, which is mainly due to their present status as not yet opened officially. Need to provide good tourists support. The restaurent was the bad experience during my stay. The food was highly priced, the self service system was not at all working as the back-up was not in time. Always we had to wait for the items, even for plates and cups.
Ambience & Staff Non
Location great between airport and business area Poor wi-fi access and bathrooms were very, very basic
It is nice and convenient While having breakfast,the waiter told us in front of all other guests that our package provides breakfast only for 1 person. I did not want to create a scene.so I signed for 3.5 omr, then during check-out the bill for breakfast came to 4.0 omr. The reception staff spoke very little english. My total bill was 54.0 OMR,i gave them 60.0 omr, they have no change.
Staff were friendly, helpful & very polite. Apartment was a good size but lacked all the basic kitchen equipment such as plates, dishes, pots, glasses etc. there was however microwave, toaster, fridge but oddly not much else apart from empty cupboards. We did have cups and saucers and plates were provided when requested - not possible to cook a meal. The apartments were clean apart from some of the kitchen cupboard doors which needed some attention. We stayed for 5 nights and it was a good base from which to see the wonderful city of Muscat and the surrounding areas. Apartment was a roomy and comfortable base to return in the evening - better than a hotel room. Many places to eat out within a short stroll. Secure parking for guests. Better equiped kitchen.
Location is ok, good for the budget traveller the rooms were poor, although fairly spacious. The bathroom was very similar to that of a hostel and the cleanliness of the room and bathroom was pretty awful. Worth paying a little extra to get a better hotel elsewhere.
Value for money water heater too small. Insufficient hot water.
the location of the hotel is good. the billboy was very helpful. the reciption staff was not friendly except the bill boy and the manager. there is no equipments in the kitchen as well as the rooms. the breakfast was indian food only. overall the hotel was very poor. the staff of the resturent was not friendly
TV equipment appeared new as did fridge and room fan. Very basic bathroom facilities. Only thing that made the room a studio was a full size fridge - no cooking facilities or equipment - not even tea/coffee making facilities or glasses. Room furniture dated and in need of attention/replacement.
Staff were excellent, gave wonderful directions, very firendly!! Great sized apartments, would make a fortune if they refurbished!! Just needs a bit of a freshening up!!
I was very much happy with the services of the hotel staff, specially the opertaional manager Mr. Daniel.
Staff professional treat Food for room service sucks, internet connection disappointing and prices are over rated.
The rooms, coffee and the food at Olivos was phenomenal
Courteous staff, prompt service, wide variety of choices from the room service menu, although it is on the pricier side. However, the food is really good. An item from the minibar was missing (not taken by me) and I was charged for it. However, after telling the front office staff that the item was not taken by me, it was removed from my bill.
Staff was very friendly and helpful!
Their pool is wonderful and the Olivios Cafe had fantastic food. The prices were a little expensive.
My time in the hotel was brief as I had a full agenda but the business centre was very useful mid trip. Courtesy and value for money ranked highly.
the apple a day thing... the bed pillows...too high/thick
The staff was quite helpful. Once they found out it was our honeymoon, they graciously upgraded our room to business class and popped for two free drinks in the bar. First of all, if you're coming to Muscat for a getaway, don't stay in this neighborhood. It's quite urban and far from everything, including the cute old town area. The hotel calls itself a 4-star but it is barely a 3-star. We were upgraded to a business class room upon arrival and when we walked into the room we were extremely disappointed; we would have been disappointed had it been a regular room. The rooms were small, outdated, and not comfortable. There was mold in the bathtub and the bath products left our hair dry and brittle. Worst of all, the staff messed up our massage reservations so we were unable to have massages on our honeymoon. All in all, our stay was a major disappointment.
Clean, comfortable rooms & friendly staff . The hotel is in a convenient location for the Airport and popular areas, such as the beach & shopping malls. The Tajin restaurant was particularly good value for money and the level of customer service far exceeded our expectations. exceptionally good. The fact that they blocked a large amount of money from our credit card for the reservation, without making this clear at the time of check-in.
Nice room. Ex-high price,higher than 5* hotels in Dubai.Very smal parking area,open parking in this v.hot country?! Average restaurant and meals.
More of a business hotel. Staff could not give me a bill because the hotel room we paid for in advance. I thought its odd that I cannot get a zero balance bill in case there are issue that come up later. Duty manager helped sort this out however.
Nothing Gave me the wrong room and had to enter on someones else room. At the reservation they said at the beginning thatthere is no booking done and had charged me a much higher rate. Then they found that they had a problem and
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
Stunning contemporary hotel with as real luxury feel.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
courtesy of the staff, design and quality, attention to detail, feeling special
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.
Excelente relación calidad-precio, con una buena ubicación entre las dos zonas más importantes de la ciudad. El personal muy amable dispuesto a ayudar.
Nada. Es uno de los peores hoteles de mi vida. La primera noche nos instalaron en una habitación ruidosa: el motor del aparato de aire acondicionado de la habitación contigua emitía un ruido exagerado.
El hotel es centrico para ser Mascate. La dirección indicada en la pagina para encontrar el hotel no era precisa. Resulta dificil incluso con GPS.
Clean and spacious No alcohol / bar; not the friendliest staff
Very courteous staff. Great job. The additional bed provided was not comfortable. They replaced it with a mattress on the floor which was not ideal for the extra 10OMR per night that we paid.
free late check out free wifi location was not ideal - most cab drivers have difficulty locating hotel hotel room's bathroom smelled moldy
proximity to airport cost
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
Close to Airport and Exhibition Car Parking space is not enough
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
poor check in / check out, but apart from that.... very good.
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
Could not Check in until 1am! I arrived at the hotel at 11pm!
Very limited choice of restaurants and not normal Golden Tulip standard of food
Muscat is a low-key location. It's ideal for a relaxing break if you don't want to spend a lot of time touring sights and shopping. The hotel staff were always friendly. We booked a club room to take advantage of the lounge facilities. The complimenary breakfast was simple but adequate, while evening canapes were poor and not worth the room price. I also got severe dysentry from the Christmas Day buffet so staff hygiene is clearly a concern. Our biggest frustration was effort to get our bill after each meal. It took repeated requests and >15 mins every time.
hotel design and layout is great, specially the pool side. Very inmature staff and inexperienced, the check in took us 2 hours and we had to change all room categories in order to get connecting rooms despite my request earlier. My credit card was charged three times (by mistake!) so i ended up paying triple the amount
health club price
Relaxation, good spa, excellent gym, very good dining lack of private beach
The relaxing atmosphere & the nice beach To start with, the hotel ended up charging me 150 omani rials extra upon checking out. I did tell them about it 4 days ago & they still have not resolved it. Your beach is easily & frequently accessed by construction workers who walk along the beach during their lunch breaks. I do not believe this is acceptable & makes your guests uncomfortable especially the ladies. The hotel was way too expensive for the services offered. For that price I could get into a more luxurious hotel in Dubai where I live.
The breackfast buffet didn't have as many choices as other 5 star hotels I have been to.
The shower in the room, most standard room in most five star hotel don't have separate shower that's one thing the other thing is restaurant with the swimming pool togethere, I've been some of the five star hotels and some of them only have bars along the pool area and the kitchen is in side the hotel, especially in big cities. Yes, I don't like the room because no kettle to make tea or coffee, no hair dryer.
the L.tea lounge and the bar the location of my room was on the top of ball room, and was noisy at night.
The Hotel is very relaxng, well laid out and is enjoyable to stay at.
Club Room offered excellent value for money and staff were very helpful and efficient
Location There was no veg food available
Helpful staff, very good location within walking distance to the beach I liked everything
The location, if you are after the beach. The springy beds which make for a very uncomfortable night. But when I requested an extra thick blanket to cover the mattress, they obliged and provided.
Very functional hotel - everything you need. Beds good, ceiling fans, refrigerator, tv, telephone,... Ideal location near the beach. Excellent value for price in Oman. If you are sensitive to design, this hotel not for you: old carpeting, etc. (I could care less) No Wi-Fi. Just a computer in the lobby that you can use for internet for 1 Rial per hour.
Booked double room and I was given a suite. Price is somewhat expensive, especially as there are better quality hotels available at the same rate. The airconditioner was noisy in the bedroom and the balcony was extremely small and shared with the airconditioner.
The location is very good and near the sea, aslo you can reach to the city easly. the hotel is good for the family to stay in. Every thing is well prepare.
Check-in was very fast. We reached the room within 5 minutes of entering the hotel. Staff were very courtious and friendly. Very clean rooms. Only shortfall is lack of plates/cups spoons in the kitchenette
gymanasium broken cupboards and handles.no bathroom slippers
though it was so busy and service was sort of poor but the quality of the food provided was good we got no matress neither banket or pillows no matter how many times we asked.
Hotel ran out of clean towels, Toilet flush did not work
The staff of the hotel were uniformly helpful to us, whether getting our bags to our rooms, or greeting us as we came and went. The price and arrangements were exactly as described in their Booking.com entry. The room was actually a small apartment with a sitting area outside the bedroom, and also a kitchenette. Breakfast had a broad range of options, and was reasonably priced at OR 4 per person. It was located within walking distance of several good restaurants. No hotel in Muscat is inexpensive. Among the lower cost hotels this one served our needs well. The hotel appeared not to anticipate that someone would be staying in the room. One of the lamps by the bed was not plugged in, but required an adapter in order to plug it in. Also needed a new light bulb. They had it fixed in less than one hour after arrival, but why not check these things in advance? This is a minor point in an otherwise good experience.
space, cleanliness, price
In all aspect the hotel is good and the reception staff were excellent in their welcoming the guest , the rooms are clean and nice we were happy being in this hotel .
The neatness, cleanliness, and quiet. No. It was nice.
Location and service are very good, quite and comfort and not expensive. There are no keys for bedrooms doors, televisions channels not work properly, some maintenance required mainly in the bathrooms.
Las habitaciones eran silenciosas y confortables, lo que en Muscat es raro. La relación calidad-precio es justa. Para lo caro que es, no ofrece nada original. Está lejos de todo. La comida es carísima para los precios locales y no se puede ir a comer a ningún otro sitio a pie. Los taxis tienen pactadas tarifas más caras para los clientes del hotel. Te cobran las llamadas telefónicas locales, cosa que no ocurre en otros hoteles omaníes de menor categoría.
Situación. Olor a tabaco en las habitaciones. Antiguo.
La variedad de restaurantes La distancia a la ciudad
La ubicación y la amabilidad del personal, tanto el de recepción como el de servicio El hotel necesita una renovación, o ajustar sus precios a las condiciones reales de mantenimiento del mobiliario, moqueta, etc...
una vista maravillosa sobre la bahía La atención posterior a la estancia es igual a 0! Me cobraron mas que ponía en la reserva y se me habían olvidado cosas en la habitación que solicite ya 2 veces por email que me lo enviaran, sin respuesta ninguna. Muy mala atencion para un Hotel donde la noche sale a 340 Euros!
Excellent restaurant staff and good choice of food. Night shift desk staff not knowledgeable about the area on first arrival, taxi service from hotel not good.I ncident of falling glass in lobby during stay says the design of top floor glass panels is unsafe and should be changed.
My family and I found the hotel to be welcoming, friendly, clean and comfortable. I would recommend it to anyone. Even though it might be geared towards the business traveller, the hotel was perfect as a base for the family. We stayed in a Junior Suite and was very happy with the room. Nothing major to complain about. Minor observation - the reserved hotel parking spaces were rather tight.
The speed of check-in and staff hospitality. When I requested an iron with a board, it was delivered expeditlly.
We had a pleasent stay in this hotel and the steff were excellent
people were very nice extaremely expesive , i should have shopped round before booking
the location of the hotel and reciption hospitality the survice,restricted TV channels and the price.
the pool was closed due to maitanance and it was a lovely sunny day :(
The hotel was very quite and the staff attentive and friendly. The hotel did not have a restaraunt or bar.
good facilities, excellent staff, friendly, TV channels variety good
The location of the hotel and the friendliness of the staff, especially the front desk local staff. Rates are too high to make it an option for casual trips.