It was a freezing night in Knoxville and we were so happy to find a wonderful and warm hotel!
The lobby was comfortable and inviting. The staff was kind and helpful. The pillows and beds were my favorite part.
Smelled musty. Very dusty room. My allergies went crazy and couldn't breath in the morning.
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
It was in a great location, and the staff was very helpful. We stayed during the week and it was very nice to be able to get a glass of wine in the bar after everything was closed. It would have been nice to have a refrigerator standard in the room. We didn't have anywhere to keep our leftovers from dinner.
Comfy beds, thoughtful room service. Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
Cleanliness, comfort and friendly staff. Rooms very spacious and comfortable. Room temperature very inconsistent. Air wouldn't cool room down
The hotel overall is very clean and the staff are fantastic. Our room was clean and the bed was comfortable. The elevators are slow and with a full hotel we had to wait awhile for a lift. Breakfast buffet is overpriced for the quality and selection of food.
The location The room and bed were surprisingly small. Bed was about a foot off the ground. Almost like a sofa bed (without the sofa). Guessing they put us in an adjoining room to a bigger suite... which wouldn't have been as big an issue had they described it that way.
Excellent location, easily walkable to attractions, great view from upper floors. Couch was dirty and badly stained, bathroom exhaust fan didn't work but front desk made no attempt to fix, changed parking rates between booking and our stay with no notice.
The eggs were disgusting and there was not a lot of options for hot food. For the cost you would think that they could have had a waffle maker.
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Beds very soft, pillows very nice
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
Food in restaurant was sub par
No hay nada especial en este lugar excepto el precio. La ubicación no era tan cerca de nuestro destino como nos dijeron. El personal siempre parecía ocupado charlando con otros. Rampa y terraza de entrada zona difícil. Muy caro para lo que te dan. No hay lugar para pasear perros.
El aparcamiento era confusa.
Los acabados interiores y decoración cálida, habitación bien equipada con muebles de gran utilidad, amable y eficiente personal de recepción, a un precio razonable y con buena relación calidad-precio. El techo del baño no había sido totalmente reparado después de una fuga de agua.
Ubicación, fácil de encontrar. Personal amable en la recepción, las camas eran muy cómodas y el hotel estaba limpio. El desayuno era bueno, típico pero bueno. La señora de recepción era muy servicial a la hora de ayudar a encontrar un lugar para cenar esa noche. Es agradable tener una cara sonriente en la salida.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
very nice and convenient place to stay.
They have a security guard that walks the lot at night. It's good if you're traveling with equipment or gear you can't bring to your room. The pillows and bed linens were not very comfortable and felt cheap. I've stayed in similar places at similar prices and their bedding was much better.
Very pleasant staff Breakfast was not that good.
We stayed at Country Inn on our way to Florida and on our way back. On our way there the staff was absolutely amazing. So friendly and it was a nice welcome after a 9 hour drive with two kids. On the way back in Knoxville, the staff was a little rude. They seemed bothered that we were checking in which was a little annoying. But overall it was a nice hotel.
Rooms were great, breakfast was wonderful, staff was awesome!
Right off the interstate with more eating choices than you could ever use. Very comfortable beds
Friendly staff, good location, clean, will stay there again when in the area
The people were very nice and the guy at the made to order grill was AMAZING.
I really enjoyed the bed. We had a wedding reception and I was very tired. When I finally got to bed, it was the most restful night I've had in a long time. NO!!
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This guest did not leave comments about this hotel.
The breakfast was awesome. The chef, was very friendly and accommodating. Overall the entire staff at this location was friendly. The room was also very nice The refrigerator seemed to malfunction.
I loved the huge shower in the bathroom. The saltwater pool was awesome, too. The beds are very comfortable. The made to order omelets were delicious! They also have a meet and greet every evening from 5:30 to 7:00 with complimentary drinks. There was nothing I did not like about this hotel.
The hotel was very nice and clean. I loved the fitness center and the breakfast buffet. Everyone working there was very nice and helpful.
The breakfast buffet put it over the edge--it was delightful. The suite was a nice touch, making it more comfortable for our family of 5. They were willing to switch us to a 2-bed room when. We requested it, which we appreciated.
This guest did not leave comments about this hotel.
First floor easy access that were requested. Didn't realize there would be over 15% service tax or that there was a $50 pet fee. Was not easy to get to. Ended up paying $152.08 for one night stay! Will not stay there again! Also would not allow 20% discount coupon at restaurant since we couldn't eat in restaurant because of pet.
The staff was very friendly and accommodating. Menu limited and just a little high.
The ribbon on the pillows saying they were soft, the bathroom, the shower, the lobby.
Fuimos a la ciudad de Knoxville para un partido de UT. 3 de nosotros estábamos en una habitación con dos camas tamaño queen. Teníamos un montón de espacio y tuvimos una estancia estupenda.
El personal era muy amable y servicial.
Camas cómodas para el sueño quisquilloso!
Clean room, friendly staff, and quiet atmosphere made this hotel the perfect pit stop. Access to it was hard to find, not the hotel's fault.
The front desk receptionist really seemed to hate her job. We asked for suggestions on where to eat and she acted as if she was annoyed that she had to answer our question. Breakfast in the morning was bare and didn't look appetizing.
Great comfy clean place. Good breakfast and friendly staff (except the day manager who was a raging b-hole) The day Manger lady was terrible. She was very vocal and mean about her unliking of the low rates we got and how annoying it is to her for people to book online. She tried to charge us twice and argued with us about what we said and what we did. It was insane!
Some of the staff was friendly and helpful. When booking, there was no mention of getting a smoking room. The whole floor reeked of smoke, and the room was unbearable. On top of that, refrigerator didn't function. The front desk was particularly unconcerned when we asked about getting another room and inquired about the fridge.
I had stayed in 3 different hotels in the same weekend. This one by far was the best. Very clean, hall smelled like smoke, but the room did not. Room did not show signs of wear. Comfortable beds, a little too soft for me. Room great use of space, didn't feel cramped, large bathroom. Microwave & fridge in room. Loved that there was a small counterspace above the fridge. Microwave was in a shelf attached to the wall. Fridge had nice shelves and crisper drawer so items fit better in the fridge. Location perfect, just off the highway. Gas and fast food very close to the hotel. Breakfast was good. A fitness room and pool were available. Staff fairly friendly, when I checked in I wasn't told where the elevator, fitness room, etc. were, the attendant yelled that the elevator was the other way when I went the opposite way. This was the cheapest hotel I stayed in and it had the most amenities. Would have been helpful to have a couple more plugs near the bed. I had to unplug the alarm clock to plug in my phone.
The staff was great especially Josh and the room was clean and comfortable.
Room was comfortable; staff were very friendly; breakfast was good. A very very pleasant stay Nothing
Good value. Great location
Great room, very comfy. Friendly staff (except the day manager) The day manager at this hotel was very very rude that we got our reservation online and that we got such a discount. She repeatedly commented on how annoying it is when people book online and pay so little. She was crazy crazy rude when we checked out. She tried to charge us twice for the room and argued with us for over 20 mins abut weather the charge was already taken off our credit card. Also, she made us pay $15 upfront saying it was for in case we decided to steal anything. And the tub was broke.
Very nice and clean Walls very thin...could hear everything in next rooms.
Breakfast buffet Beds were comfortable