Buena ubicación Sucio, olía a humo, las camas son horribles, el personal no ayudaba mucho a la hora de hacer el check-in, no podían encontrar la reserva.
Estaba justo en el centro de la ciudad Y tuvimos acceso a nuestro coche La cama era muy incómoda. El tocador tenía una enorme grieta. Las fotos vs. la habitación era un poco engañoso. Por el precio, la habitación con desayuno deberían estar incluido.
Buena ubicación El restaurante es malo.
Todo el personal era genial, pero el personal de recepción era muy amable y complaciente. El hotel parece un poco viejo, pero eso no nos arruinó la visita.
Excelente ubicación Está sucio, anticuado, el personal me dio la habitación equivocada. No pienso volver.
Piscina, ubicación, personal amable La alfombra no era muy limpia, partes del hotel parecían desgastadas/antiguas
Centro de Negocios Gimnasio
Cerca de todo en el centro. El baño no estaba limpio. La bañera se atascaba con agua al darse una ducha.
Y NO PUEDES CONSEGUIR UN COBRÓ DE LLAMAR
El personal de recepción era genial. Taylor es el mejor. La calidad de hotel era muy baja.
Ubicación Limpieza Problemas con una cama rota Espejos sucios
Excelente ubicación Caro para la calidad de la habitación. La habitación no estaba tan limpia como se desea
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
Restaurant doesn't have many options for food would like to see more variety
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
The sheets were very scratchy.
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Friendliness of staff
Love 21C. They always have the best people.
Loved the fresh take on a hotel. The art was a fun experience, though I'd prefer some variety as it was all pop art. The decor was modern but still warm and fun. The hotel restaurant was fantastic. Several great upscale bars and restaurants steps away. The location left something to be desired if you want anything beyond great evening eateries or the theatre. No breakfast places around or any shopping minus Tiffanys or Macy's. It felt odd that difference sides of the sand city block can vary between lux and sketchy.
Art everywhere, bizarre delights sprinkled throughout. Great restaurant and right around the corner from Contemporary Arts Center. Wonderfully colorful staff.
Liked the room and bed. The staff was extremely helpful, they made the stay quite enjoyable as we were not familiar with the area. Breakfast was good with a friendly staff, again. Good location, within walking distance to quite a few venues. The view was of some rooftops, not the best but you are in the city. The shower was bad as the water got all over the floor when you opened door to step out. Water collected on the door edge and soaked the floor. The air temperature was hard to control with the thermostat. The light switches were confusing. I am all for saving water by not washing towels but how about a place to hang the towels, that would be helpful.
Employees were pleasant and helpful. The rooms were clean and comfortable. We had to valet the car but that was because we were not sure about driving around downtown Cincinnati. The waffles at breakfast were tough.
Great location. Newly renovated. Clean Cost to valet
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.
Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful. We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
Great location, beautiful facility I asked for and was confirmed for a high floor room but was placed on the 3rd floor
Quiet, large rooms, great bar/snacks, and breakfast is huge. Best part though are the extremely friendly employees. Prices are a bit high, though well worth it once you add the free breakfast, easy parking, etc
The hotel stay was very good. I was disappointed in paying $6.00/day parking fee for an unsecure lot. There was no attendant monitoring the lot to determine who was a guest and who was not. I adamantly feel this fee should be reimbursed.
The hotel is new, fresh, well appointed. Breakfast food appealing & tasty. Service A+. Beds fabulous. One sister was caught in the elevator; hotel engineer, front office mgr.,sales mgr., chef reacted with professionalism and concern. Thank you all! Somehow the directions to the hotel didn't work . We definitely missed something and had to resort to a phone's GPS after wandering through neighborhoods.
Nothing, not to like. It is located in restaurant heaven and near all sorts of shopping. I did not use the bistro so can't comment on that. The staff was extremely friendly and helpful. It was pricey for my needs. I was traveling alone and stayed only one night. I could have been comfortable in something a little less expensive. It was chosen for me because of the location.
The area is wonderful. They need a nicer hotel for this cute area. The carpet is too dark and was so dirty our feet turned colors. They put me in the wrong room and asked me to move after I unpacked and was getting ready for a wedding with a small child. The refrigerator stopped working. The shower head wouldn't stay on unless you kept pushing the button. The rooms are so dark and depressing. I felt like it held filth it was so dark. They charged me twice and said they would try and fix it. I won't be going back again.