Estaba de paso por NC y necesitábamos un hotel agradable a un precio decente, y me sorprendió la oferta que me dieron en un hotel que para mí debe ser 7 estrellas Las habitaciones eran espaciosas y modernas, las camas y las almohadas son muy cómodas, el baño muy guay
Ubicación, precio Aire acondicionado en la habitación no podía llegar más abajo de 72 grados
La encía La habitación... Los botones
El conserje y el personal fueron increíbles Es un hotel viejo, no lo que esperaba de la marca Omni
El personal era muy amable Las habitaciones olían como un cenicero, de 10 años. Las habitaciones son viejas y sucias. Muy ruidoso. Servicio de aparcamiento obligatorio. Me encanta Omni, pero este es lo menos
Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
It was my first time in Charlotte, staff left a very good impression!
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
No parking and pool is on same floor as upscale restaurant.
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Beds Hotel staff was uptight
Excellent hotel in every way, except was a little too expensive. Price was too high .
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Me encantan los hoteles Aloft. Me encanta la ubicación. Zona perfecta. No estaba tan limpio como otros Aloft en los que me he alojado.
Charlotte es una ciudad divertida. Todo el personal era increíble y muy amable.
Su ubicación es fantástica y a una corta distancia a pie de todas las actividades
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Prompt service. Bri and Turner very nice
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
The location and cleanliness The $18 charge for parking.
Location and staff were great. Not clean. Hallways were dirty.
Location Hotel rooms were under renovation. As a Spire Elite they gave me the best room available, I guess. The room was still in need of some minor construction clean up. Disappointed they did not inform me of status when I contacted them during booking. All staff I came in contact with were great.
Location and price. Quick walk to arena. Construction, overall feel, broken vending machines.
It was my graduation weekend and it was walking distance to the Time Warner Cable Arena, EpiCenter, and other venues!!!
Great location 2 am yelling in corridors-- not the hotels fault that's what you get with wedding parties!
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!