The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
Pool area was very nice. Close bus bus connections. Long way from beach. Room a little musty smelling. Club a little loud right below us.
Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
We had an excellent stay here. We had a single night before catching our flight home. The room was clean, the bed was comfy, the wifi worked great, the location was great. The staff was helpful and friendly. They had one of the nicest "continental" breakfasts that I've seen in my travels, with a large selection of fresh cut fruit, fresh bakery products, "make your own waffles", and 6 hot food items. We went to the top floor by accident and bumped into the general manager of the hotel, who gave us a quick "tour" of the city pointing out some interesting points on the sky line. We would stay here again.
Location Was absolutely bad experince, never coming back or recommended !!
The location was great for us. It is located between the American hotel strip and the Mexican area of Cancun, giving us easy access to both worlds. From the hotel there is great access to transportation. It was not easy to get USD funds changed to MX Peso.
We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
La habitación estaba muy limpia y era grande. Habitaciones bien hechas, simplemente un lugar bonito y agradable.
El personal en general y la facilidad de mi estancia Está justo al lado de un casino con mucho movimiento que hace un poco difícil aparcar cerca del hotel.
Location The room size was extremely small I ask for a two beds I have my kids with us and they said they have no more rooms so I ask for extra pillows and blankets because my husband had to sleep in the floor and they said they don't provide anything extra
The staff was very accommodating when we arrived early and had been traveling for well over 24 hours, the staff was able to get us checked in several hours before the scheduled check in time with zero hassle and no additional charges. This was awesome!
Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking. Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!
Muy bueno y confortable El desayuno, se me hizo un poco pesadito y algo insipido
su comodidad y confort,clasico hotel para mexicano de clase media alguna otra ocasion que me hospede ,tenian mejor cocina hoy no lo es
La limpieza de las habitaciones. La cercanía con la terminal de buses. Que la limpieza de las habitaciones se realizaba en las mañanas muy temprano, y si quieres descansar, te interrumpen el sueño.
La relacion precio calidad no
facilidades de uso de internet. Excelente desayuno, alta calidad y buen servicio. El club de la playa cobra entrada a los alojados en el hotel. Considero que deberia ser gratis la entrada al club beach.
la atencion del personal su cortesia y su amabilidad con el turista
Very clean, friendly staff, beautiful grounds, close to everything in Cancun Ac in room didn't really cool well
A small, very eco-conscious green oasis in the middle of downtown Cancun. Shower wasn't very warm .. but we were having torrential downpours that might have affected the system.
Really easy to get around. Real close to plaza Americas so that was convenient n/a
How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants The cleanliness-Towels and linen were not so fresh
We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Low price The curtains of the rooms are very thin and you can see right through them from outside of the room. That means anyone walking through the hallway can see you inside your room. Even the smallest amount of light such as having the tv on makes the curtains transparent. We had to change our clothes in the washroom and were not comfortable at all in our room. Very unacceptable and I do not recommend it for any couples.
super clean lovely stuff close to the main street and bus stops small fridge
Really cute and good security. hot water, 5 minute walking distance to a HUGE mall. great food nearby. across the street from a concert hall type place....VERY LOUD music until around 3 am.
Large suite. Swimming pool. Across the street from very loud bars. We couldn't sleep because of the noise. They switched us the following nights to a quieter area. The sofa was too old.