Black Cloud Hotel es un hotel que esta en pleno proceso de obras. Las habitaciones prometen, pero como es obvio las obras se notan, por ejemplo la moqueta estaba muy deteriorada.. De todos modos el trato ha sido correcto, hemos estado centricos y hemos estado a gusto Deben de poner un cartel o una identificion mas grande dado que el que hay es pequeño. De hecho hay otro mas grande que contiene otro nombre cosa que genera confusion. En Bursa no te puedes permitir equivocaciones al localizar el lugar ya que el trafico es terrible y las calles son grandes avenidas que si no las conoces enseguida te pierdes
La remodelación de las habitaciones Insuficiente asilamiento acústico al estar situadoen una calle con mucho tráfico nocturno
Hotel is well situated in Bursa. We came in at 6:00am (after a late-night bus) and they were nice enough to give us access to the room. Breakfast (buffet) was good. We had reserved for a double bed - we got 2 single beds. We asked for non-smoking - we got smoking. We had major issues to pay with our Visa (from Canada) - weird coming from a business hotel. Hotel could not help us with tourist information. We were charged 10 euro per person for breakfast ... a bit expensive (!)
the staff was rude hotel is crap i will gives 3 star rather than 5
clean,in the city centre,good breakfast high pricing,not enough spa facilities
The room had it's own balcony, was nicely furnished, comfortable and well lighted. The location of the hotel as shown on the booking.com website is incorrect. When directions were requested on the phone the person's English language was so inadequate that he could not give directions but instead said just to come to the vicinity of the hotel, park and ask for directions. Of course, with wrong initial directions no one could find the vicinity of the hotel. Two hours later the hotel was found.This hotel is not for the lone traveler but is designed for wedding receptions, large gatherings, and tour buses. We had requested a double bed. We were assigned a twin bedded room. After an extended and unpleasant exchange with the front desk we were finally given a double bed room.
XVth century Turkish Hammam inside the hotel... The staff do not speak any English
the hotel locoation is outstanding, the facilities provided is really excellent, and the rooms were clean< my family and were injoing our stay in this hotel. The hotel has lost my passport; they were missed placed with other guests. I had to catch the bus to Abant. The passport was sent to me the next day and I was charged $120 for that. As a five star hotels I was expecting a better service and free of charge to rectify their mistake.
The Turkish Hamam is good, Only The hotel was Old, Hot ( AC was very bad) and fair clean
The best hotel in Bursa. The Manchester United team also stayed during their champions league match. The best hotel in Bursa.. Very good level of comfort and services. Great SPA.. The gym could do with some more weights..
Staff and hotel service are very nice. Location is close to the center city. Particularly, spa center is wonderful for enjoying masage and relaxing. It is so far from IDO shipment, however, there is no free shuttle bus.
The quality of the room, the superb leisure facilities and the friendly and attentive staff.
The location was the best what they could provide. The service and the attention of the staff was terrible.Some of the amenities have been not replaced or unfunctionable. One day they did not replaced the slippers the other day hand towels. The room was not prepared for 2 men it was prepared for a couple. Complimentary waters have been only replaced if we remind them. Between sauna and thermal pool was far to eachother so that I could catch a cold. Many other services were beyond a five star hotel.
The spa facility. I had massage which was superb. made to feel very relaxed. As they say tap water not suitable for drinking, only supplied 1 small bottle of complimentary water for 2 people during whole of stay.