Las habitaciones son muy confortables, también al ser un hotel urbano y ubicarse en un barrio con tanto ambiente tener piscina es importante y finalmente la situacion del hotel.
La cercania a la calle Hamra y la facilidad para compras y diferentes comidas. En general recursivo. La falta de diferentes idiomas en el front desk y en el comedor para poderse comunicar bien. Hablan y entienden muy mal el frances y el ingles.
Health club, habitacion era espaciosa
desayuno no incluido, piscina cubierta en vez de al aire libre
La atencion es excelente, las instalaciones son muy buenas
Tiene una buena ubicacion en la ciudad La velocidad y fidelidad del Internet muy mala
Creo que le sobran estrellas
Su ubicacion en el Corniche, seguramente las vistas desde otras habitaciones. A mi me dieron una de las tres por planta que dan hacia "atras", vamos vista a un parking Las zonas comunes son de hotel de bastante menos estrellas
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
staff and the location nothing
the people respect. no.
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
location nomore . the staff
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
The Staff were helpful The Room was too old,, old TV old coffee maker, old furniture...etc
hammera street nois in the morning .
Nice location , most of the staff are friendly , the food and service at top floor restaurant. The club lounge is poor , not up to the international standard in terms of size , facilities , snacks and drinks , only 2 no pcs against huge no of guests , finally some of the staff are not friendly.It simply does not represent value for money.
the location of the hotel mostly the stuff
Wedding Invitation The dinner catered to event wasn't good. However our breakfast at the hotel was good.
location was excellent This hotel was a disgrace to the five-star chain. Not a single customer service smiles when he meets you. The carpets are stained in rooms, and furniture is exhaustedly old. The TV looks like it was bought from a backyard sale. Hardly anyone speaks English. Motels have better and friendlier services. As for the so-called swimming pool, it was a 3x2 meter which a dog would not want to jump in!
staff was useless, cleaning people absolute dont know what they were doing
Friendly and helpful staff plus all the day house keeping. I liked the business center. Maybe the classic furniture.
Location is great. Requests not always fulfilled
staff swiming pool and no joint rooms
Quite area. Close to AUB. Easy valet Parking. Very good staff no
The location is great, the staff are helpful and smiling, the rooms are clean, and the facilities are very convenient. The hairdresser's rates are exorbitant!
its a cozy place
Its good location outside down town but still at walking distance (more or less 20 minutes); the services available and the staff. The permanent traffic noise (especially in the rooms at the front) which makes it impossible to let the windows open and fully benefit from the terrasse; the sometimes a bit too commercial approach of the hotel and its staff (services advertised everywhere in the room; staff knocking at the door to offer services without having been asked, etc.).
Nothing The staff is very rude I asked for free WIFI in my room because I booked the room with free WIFI and they said no you have to pay. I was traveling with two young children and several luggage and nobody helped me.
Location 1) They did not provide me with my requested non-smoking, king-bed room until I demanded it. 2) Internet service was not operating,even after several calls to reception all their promises were broken and, although they promised to refund the fee, it was still on my bill and I had to pay it. 3) Service is poor and most employees have a negative attitude.
I liked and appreciated the courtsey of all the employees Not applicable
Comfort of the bed; seaview from room; service of staff; excellent breakfast; amazing swimming pool The bathroom aeration was not working; the room was on the small side; could have used more tv channels.
My husband and I were very impressed with this hotel, and we would definitely stay here again. The service was great. All workers from bellhops to cleaning staff were incredibly friendly. I was especially impressed with the breakfast, which was included with the price of our room. It was a magnificent spread--over and beyond what I would have expected. The only criticisms that I have is that the mattress on the bed was a bit stiff. Also, when we first arrived, the people behind the counter were also answering several phone calls while at the same time checking people in.
The staff are amazing. We specifically asked for a balcony, and it was huge, but we had nothing to sit on outside and there was no light switch to turn the lights on outside
I liked most the central location, friendly staff and the breakfast which is quite good price for Beirut. And it is very similar to Turkish breakfast, an important reason for me to like it! They are not good at some details such as the carpet in the room (it smells bad), toilet paper (we paid great effort to get a toilet paper..)
the breakfast was good yes, the Wireless network was limited at the lobby only, I couldn`t reach the network at my room
Location Dirty sheets, with hair. There should be more than one towel in the bathroom.
Nothing at all Essential services like TV, air conditioner and Hot water were not available all the time due to various reasons.
The hotel is situated in a nice quite area. Good price, clean rooms. I wish I had an access to internet in my room however the free internet connection in the lobby was fine.
Rooms are quite clean, breakfast good Staff is really impolite and hotel is expensive. I wonder why that hotel is four stars hotel
Breakfast buffet was not as expected. also furniture seed to be too worn for a hotel
Location is excellent. Water is salty and no free wifi
great location. ..very very friendly staff and very comfortable bed no free internet..noisy...the cleaning staff are so noisy..they were talking loudly in the corridor until I told them off (politely)
Reception staff friendly. Had a nice terrace which allowed city rooftop views. Central location. The breakfast buffet was poor.
It is good hotel, but you can find better than Habtoor
The view from the room, the spacious balcony, the friendliness of the staff and the quality of the food & beverages, the commercial mall under the hotel. Nothing
Arrogant staff. Very noisy
all facilities and staff and restrant and the bar
The staff were very helpful and write on time when requested. The room is big and very clean and also wounderful balcony. The spa is great. The internet facility is very stupid and not for a 5 stars hotel . The rate of the rooms is expensive in comparing with the location in the country side.The rate of Habtoor is the same as the Four Season !!!
night clups no
Very nice hotel with great views. Excellent staff and very friendly. I recommend it.
Reading the massage menu!
Nothing, It was very bad 1.Reception staff asked us to pay the full amount of the booking in advance. 2.Reception staff take 100$ more, they asked us to pay 600$ we pay it then he said no this is 500$ only, please pay 100$ more!! 3.When we chick in, the reception staff asked us if we can take our luggage or they will send it later on with some one!! Also when we chick out they asked us if we would like to take our luggage to the taxi or they send it with some one!! 4.I asked them to change the bed sheets because it was dirty, they send me one of their staff to check it, then she left without change it.
expensive and far from city cinter
Definitely not a 5 star Hotel. More like a 3 star Hotel. The staff was extra friendly and the beds were very comfortable. The reason I gave them a 3 star hotel was because it needs alot of updates which they are working on. The rooms need some updates for example the carpet is very old and dirty. Lobby looks really good. Overall I will come back and was satisfied.
Great hotel. There breakfast is so Delicious and a lot of variates. Nothing to say.
It has very wonderful scenery and easy access to city center.
indoor swimming pool Interruption of electricity for 25mn
it is a nice hotel near beirut
every thing was good
Very comfortable, enjoyable stay,the view of the room was spectacular The floor carpets,very dirty.
all the outlets and the water gate aqua park the food was not good, also, whenever i order a meal they always brought something else.
I loved the cleanliness of the room and the friendliness of the staff. Some of the services could have been better, for example we wanted to use the waterpark (attached to the hotel) total confusion, nobody seemed to know what was going on. We used the entrance from the hotel and had a couple of visitors with us (which we paid full price) and the security was just ridiculous, we had to small children with us and it took a good 15/20 minutes before we gain access.
Everything:Spa & Treatment,Clean, welcomed, Excellent service & very comfortable
Rooms are very nice. most of restaurants and bars where closed. We weren't informed about the renovation and the noise from 9-5. Management didn't do anything to compensate.