accommodation is great with lots of attraction. They also made some free activities for children. Money is worth spending with such a nice place. Food is not nice. Free Shuttle bus is not provided to city area. Management should look into this aspects.
I like the room at the new wing. It's spacious and comfortable. Nothing much to do in the night. The recreation place should have more activities. I think it should have some do up, as the place really downgrade the Hotel standard.
The rooms was superb
Staff friendly and helpful, cabana simple but spacious, would have liked more storage space dominating orange as corporate color a little strong, breakfast didn't offer any green tea, yoghurt or muesli, but otherwise quite ok
I like the fact that it was next to the Cable Ski Park which was the highlight of my trip. the buffet was not up to standard.
Good location, clean room, good breakfast (kueh2 good) 1. Room telephone not working very well, rather noisy at time (Room 722) 2. At breakfast, not enough staff to clear dirty plates/bowls, hence we have to carry ourselves to an empty table next to us
The bathroom had a standing shower, which is my preference. The room was very quiet, unlike many hotel rooms on Batam Island. The buffet breakfast was adequate, especially if you can cope with mainly-Indonesian offerings. That said, you could order eggs done any style but there was not much else to go with them. I only had breakfast there, but the staff were pleasant and very obliging. Most of the functions on the bed-side remote control gadget did not work - e.g. the clock was incorrect, the remote TV function did not work, there were no bed-side reading lights even though there were controls for them. The bar-fridge was locked which was a nuisance when I wanted a drink of juice or something late at night. Please note that a business colleague recommended the wrong hotel - he meant to refer me to the Swiss Belhotel, which is much better located for my purposes. This hotel wasn't. However, it was not an entirely unpleasant stay even though I probably will not stay here again because of its location for my needs.
The breakfast menu, and the staff in the cafe. The room i got, stinks and the bedsheets have lots of stain.. which i got it change once & the new one also have stains. Apart from that its a good budget hotel.
Entertainment at Level 2 bar; excellent female singer. Superior room was spacious, and with clean bathroom. Only 2 sun loungers available at pool; always in use. Acces to the adjacent shopping mall is hazardous, as no real pathway exists; one must walk with the traffic next to a deep open drain gulley at one side.
Staff are very customer focused. Very accessible to good shopping and food outlets. Suitable for short getaway. Too many smoking areas.
Location is great. The rooms are comfortable and clean. Staff is attentive and friendly. No comments
It is next to sports massage centre Mosque wakes me up very early
Spa service is poor, hygiene can be on the higher level
The hotel is very near to Winsspa massage ctr. The bedroom is very cozy with complimentary 2 bottles of mineral water and 2 bottles of soft drinks and a packet of peanuts I don't really like the fact that people smoke in the air-conditioned environment.
The hotel is very central to the Batam entertainment district and the staff are very friendly. They have a great wine bar which, whilst not an extensive wine list, did have a cosy relaxed environment with great service staff.
Probably one of the few hotels in Batam that serve reasonably acceptable breakfast. Room size is big beyond my expectation. And they provide 4 bottles of drinking water which is above what other hotels provide. The room is filled with a stale smell, probably due to the smoke, or maybe the room badly needs thorough cleaning to air away the humidity. On the room rates, the hotel charges a very unfavourable exchange rate, and I end up paying about 10% extra from the booking rate.
the swimming pool and other supporting facilities are suitable for family. It is close to restaurant sunda, and not far from shoping mall.
The location is wisely good The staff are not accomdating specially some of those who are in the front desk
The location was convenient, swimming pool, sauna & jacuzi. It was disappointing with delux rooms, it was so very dusty & damped smell, I requested for another room, it was still the same, so the manager gave me another in the front. It was not standard as the first one we stayed., The TV is much smaller, no microwave oven & kitchen, balcony was dirty with leaves. I spoke to the duty manager todive a certain discount as I have paid for comfort which I saw at first but that was denied & I had to make do with what they have given me. I told him that that was my last time going there. In fact, I choose your hotel after staying there about a few months ago & I have to go back Batam quite reularly with my clients but after my last experince, I decided Iwill never step in again. Standard has Dropped.
Hotel staff and Location Air-com not so cool.
Clean environment and friendly hotel staff The buffet breakfast can be improved.
I enjoyed my stay at Mercure hotel Batam and the shopping there in the area. The people were friendly and helpfull and always loved a chat either in English or Indonesian. I hope to visit again some day. Thanks for a great stay, even if it was only for 1.5 days. :-)
Well-furnished room, good value for money and friendly staffs who can speak english very well
Staff were helpful The room was directly above the night club and the bass went until 3:30am keeping me awake. It was unpleasant. Towels and sheets are stained location on map did not match where it actually was
I thought it was a four star hotel. However, the facility in the room is not so good. The door is difficult to open. The facility in the bath room is quite poor. The staff in the hotel in excellent, this is maybe the only thing make me happy. There are gym facility in the hotel, however, there is no air condition in the gym room. If you book the hotel, try to take boat from harbor bay. Batam central ferry terminal is quite far from the hotel.
nothing I can not sleep well every night the hotel has pub and noise
The buffet breakfast was fairly good, the staffs are kind. The towels and linens doesn't look clean,no internet access during our stay, the gym equipments are not functioning well, the TV in our room doesn't have a remote control,the lights in our room was not functioning well, the swimming pool was not that clean.