Your staff ! They were very friendly, helpful and efficient. The hash-browns served at breakfast were not nice. Too greasy and tasted as though they were out of a packet. Fresh hash-browns would be a lot nicer.
Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all. A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy
Location and the bed. Closeness to the airport and Lanbton Quay shopping The cafe downstairs was not open Saturday morning
Fast check in, good room, no street noise.
Service, staff, looked after us very well-no problems Very minor comment-soap bar very small, hard to grasp
location, cleanliness of room hotel staff very rude
Very good service.Polite and efficent.Modern.Comfortable bed and quiet for sleeping. Good facilities.
My stay was quite enjoyable. I was there for a conference so not in the Hotel all that often but I found the staff ect very good
modern decor,clean,location exellent.
Location, helpfulness of staff
staff were very courteous and helpful food was excellent and our room was very comfortable and well appointed no
It is a conveniently located hotel I had booked a twin bedded room some months before leaving the UK. We were eventually offered a single/double bed and had to have a (very comfortable) "put-you-up" bed squeezed into the room. Seperetely, the restauant manageress was graceless and "sour" and gave a poor impressing of hospitality. I would never stay in the Hliday Inn in Welligton or recommend it ti friends or business colleagues
The whole family enjoyed the swimming pool and the spa.
The location of this hotel is very good for visits to sporting events. Ease of travel airport or train station, to hotel, to sporting venue is great. Handy to bars and restaurants. Good views over the harbor from some rooms. Semi see through glass wall between bathroom / toilet and bed is a bad concept.
Ran in the Wellington marathon
Only stayed for one night after travelling on ferry from South Island and location was very convenient for this. Upgraded to harbour view room which was comfortable and had everything we needed.
Location was good and staff very helpful and friendly Room decor and fittings a could use a bit of a redo
the price that gave me was more than price for other guest about 35%
Location to city, pleasant staff, quiet at night. The bed was too small and my husband and i had to sleep in separate beds. I didn't realise a had booked a room with 2 double beds only.
Kids running in hallway No car park for general use - only valet offered and not told how much it would cost
That is was clean and quite. Staff were obliging, and everything I wanted to go to whilst in Wellington was within walking distance. Having to pay for car parking was a bit odd!
Great location, comfortable and warm
El servicio malo ya que el personal contesta de muy mal modo, pero la limpieza muy bien
Calidad precio no ha estado mal
Su situacion y la disposicion del personal de agradar. Solo tieneun ascensor funcionando y son un poco racanos con las amenities del bano
Hotel moderno y céntrico, con buenas facilidades de parking. Accesibilidad complicada - La habitación para tres personas era pequeña.
Lo céntrico que está y la relación calidad-precio
Su ubicación La habitación era pequeña y el acceso bastante complicado.
great hotel, offering all that one would require n/a
Great service and good location Poor breakfasts especially the coffee; very expensive car parking
As a repeat client it was great to be welcomed informed manner ie they recognised our home town and made friendly conversation. As we were having a business meeting in our room the request for extra chairs and ground coffee were met instantly.
The views were great. The room spacious and well appointed.
The service was slick and courteous. Facilities were comfortable and classy with a very good range of equipment in the delux kitchen, The hotel staff were friendly and the location was very convenient . This hotel is a refreshing change from the big corporate spreads. A great place for entertaining our family in the separate lounge attached to the. suite Paid internet rates in rooms per day were too high., but you can get free access in lobby.
Staff were friendly and ready to please. All staff went the extra mile. Facilities fantastic. Overall would stay again because the staff made it. Not impressed about being charged for mini-bar goods when we didn't take any. Room ok, but could have been cleaner.
Very helpful staff, friendly and courtious. The food was very good for room service and breakfast. There was a great view of the small park next door, but other views were limited by the surrounding buildings.
Everything about it - as could perhaps be guessed from the fact that it rated 'excellent' on all features above.
Your staff bent over backwards to help me and I appreciated that
Being able to order special pillows
excellent hotel,close to attractions and city centre
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
Location & the executive lounge Bathrooms need an update
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
Nice and quiet on the 8th floor. It's within easy walking distance of almost all of WGT main places-to-see. On one day the room was made up only at 2.30pm, but the next day there was a knock on the door at 9.30am from the staff. The hotel has a check-in after 2, check-out by 10 policy and the staff ought to abide by their own rules.
Location The pillows were very uncomfortable
it has access to a good nearby gym and the hotel staff were very helpful and friendly
Clean rooms, good restaurant
Enjoyed excellent meals and service in the dining room. Do not want my remarks to be published.
It was very quiet in the room and it had a good shower I would have liked extra bedding. I was a bit cold in bed.
The friendly, attentive staff The bed was hard.
location to Westpac Stadium
The service was fantastic! The staff were very friendly and welcoming and I felt that they would be able to help with anything I needed help with, very capable. My room was very comfortable and the room service was great. The food was delicious! I didn't have time to use the pool, sauna or gym. The hotel was handy to seeing Wellington and shopping! A few small issues with the cleaning - dirty teaspoons and a mark by the shower that could easily have been cleaned off. I didn't feel that the room was dirty though, it was very comfortable.
The Staff were friendly and very helpful, Nothing was too much trouble. The Girls always greeted e with a smile. Very impressed. Two problems only with my stay. Firstly the chairs in the Restaurant are far too low for comfort and the tables don't accommodate ones legs with ease,Secondly Cafenet inernet connection is useless. I paid $20 and had 5 minutes use of it as I continued to be cut off. It took 4 phone calls to their help desk also one call from your Reception to the help desk, which still didn't solve the problem. Need to change it. I heard the same complaint from other guests
Staff were very polite. Great room, very spacious, smart and well equipped. Hotel right in centre of city and great for shopping and waterfront. Would definately stay there again. Check in was very slow - about 20 minutes
may check swap card to sensible
The staff were friendly and helpful. The apartment contained everything we could possibly need and the hotel is in a good central position in the city.
Nice Rooms and very handy to everything we needed. We didnt like having a phone call two days before we were due to stay telling us of a mix up in Bookings telling us we couldnt stay at City Life and being put up in another Hotel of very budget Accommodation,(after we had booked 6mths in advance) and told it was going to be of similar quality to City Life, it wasnt until the second night we found out there was actually a room available,not that anyone was going to tell us!
This hotel is in the middle of the shopping/business district in Wellington. Apartment was roomy and comfortable. It would be excellent for a business stay. The view from the window was not attractive as it looked out on a hillside.
Very convenient location, friendly staff, good price.
The request for clothing left at hotel, to be returned was not achieved. Reason unknown.
The large rooms and the great location in the middle of the city
Proximity to main amenities no
The two bedroom apartment was great. The beds were comfortable and rooms were large. So close to all the great shopping and walking distance to great bars and pubs. The staff seemed to have no information about Wellington and were to eat. The lounge room aka eating area was very small and expensive when you could walk for a few minutes to a great cafe
Location was great. Getting in and out of car parking was not the easiest but don't think you can do much about that. As a reasonably priced hotel in mid city this was pretty good. Your staff were very helpful.
Private The bathroom door would not lock, could hear other people from other rooms
The fact that it was close to where we needed to go It was very muggy- and not at all airconditioned- window didnt open very far so was very little air flow-staff werent very helpful- my room wouldnt open with key card provided- and we had to go back down to the front desk 3 times to get it rectified
Location was excellent and the staff were great, very helpful. Nothing comes to mind.
Good value for money handy to town rooms clean and functional Lack of parking and noisy
The friendly staff and tea making facilities, even if there were only 3 tea bags and HT milk. The room was very small and only 3 tea bags and HT milk.
very handy for work..live in Levib so breaks the week up. Convenient and greta value for money
Staff were wonderful, very friendly, extremely helpful and non-judgemental. I liked how modern the room looked and how tidy they made the room. The huge bed was wonderful. Great to be so close to the city, shops etc I could see that the room was getting a little run down with marks on the walls etc. Room was quite small but good for the price.
Location is great Staff was rude, data limit is a real pain.
Lots of space and great location for walking around the city.
The hotel is located very close to Cuba St which has a lot of restaurants and shops. It is also very close to tram line to go to down town. One can walk to downtown in 15-20 minutes. The kitchenette is well stocked. The room is clean and quiet. The lift sometimes doesn't work very well.
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!
Had a very comfortable room.Good&close to other resturants &TePapa
This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.