La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
Super cerca de todo los turistas no
la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
El hotel esta muy céntrico, y su precio es aceptable. Tiene wifi gratis pero su funcionamiento desde la habitación es un poco malo Esta situado en una calle principal y se oye bastante bien el trafico. Igualmente los vecinos de mi habitacion llegaron a eso de las 2 o 3 de la mañana y se les oia perfectamente a pesar de q no gritaban
Su ubicacion, y los servicios Habitaciones un poco antigüas
Ubicacion en pleno centro de Victoria, en precioso edificio emblematico, con bares, terraza, etc....a 2 minutos de todo. Parking cercano, Internet wifi correcta. habitacion muy correcta y limpia aunque no muy grande (tampoco pequeña). Durmimos esupendamente a pesar de tener ventana a roof top, bien aislada. Desayuno correcto pero sencillo, y en comedor muy confortable y agradable. Personal muy atento y eficiente, pero algo frio. Es un autentico 3 estrellas estilo Europeo. NO, todo OK.
muy buena ubicación y el desayuno muy correcto la discoteca pública que hay en el hotel y da a las habitaciones
Lo unico bueno es la ubicación, que está en una zona central, accesible a los puntos más turísticos de la ciudad. El personal no muy atento y la habitación fatal. Vieja, sucia, pequeña, con camas separadas y con vistas a una pared de cemento.Tampoco nos ha gustado la zona de marcha que hay junto al hotel porque produce mucho ruido. Intentamos que nos cambiasen la habitación porque no nos dieron lo que pedimos, y nos ignoraron por completo.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service. Continental breakfast wasn't included.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
El mejor desayuno y comedor en el que he estado. Muy limpio y muy bien supervisado. La comida siempre repuesta. Nunca se terminaba. Sin duda volveré. La mejor ubicación. El personal es muy amable. La habitación es limpia y cómoda.
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Todo era genial! Uno de los camareros era grosero. Tomó el desayuno es un poco demasiado en serio.
Ubicación Personal amable Desayuno Limpio. Buena relación calidad-precio para el magnífico local.
Friendly staff, great location, big rooms. No minibar in the room.
Situación del hotel, internet gratis, limpieza, tiene microondas y un pequeño frigorífico. Las camas estaban hundidas, la decoración estaba obsoleta.
Gran ubicación. Gran personal.
Limpio, tranquilo y cómodo. Un hotel estupendo para el precio
Newly renovated and very comfy. Our room was dirty and when we told the staff they didn't do anything to accommodate or apologize for it.
cheap price, free tea in the morning, good staff at front desk pool wasn't very clean, and sauna was out of order
Staff were great and helpful, location was good for downtown access. Pretty good value for peak time in July. I was adjacent to the Main Street and it was much quieter than I expected. WiFi was in and out. Stairs were difficult to find.
Very clean. Good location.
That I was able to use my debit card to pay for my accomodation on checkout
Clean, central and close to downtown areas as well as tourist areas. This is the second time I've stayed here and it also has a decent garage. There is a "fitness" facility but it is the size of a closet and the "pool" is big enough to fit a couple kids. Right on Blanshard so close to traffic and noise. The other hotel guests were rude, loud and obnoxious. Was difficult trying to get a good nights rest.
The hotel was close to everything including friends that live in Victoria. Everything was a short walk. The only vending machine was out of service.
When you advertise a "pool" it should be warm enough to swim in! My 12 and 9 year old granddaughters could not even enjoy it, way to cold, and out selection was based on the indoor pool
Staff was great. Hotel was great. Location was excellent.
Friendly staff, clean room, comfortable beds, great location, nice restaurant, warm pool. When booking a room I received a very difficult person on the phone. I expected the same upon arrival but received a very warm reception. The room next to the elevator was not ideal, however I wouldn't expect that at any hotel. Next time I stay I will request. The furthest rom for the elevator.
Front desk staff were helpful. Beds were comfortable.
Cleanliness, helpfulness of staff; full breakfast
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
central location but quiet setting
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
Good hotel at great location
We had a king suite. Nice to have a living room and bedroom separate with 2 nice TVs. Bed was comfy. Room was updated and clean. The couch in the living area was small and a bit uncomfortable.
Rooms were very nice and the location was quite convenient to everything. I was in a queen suite with two nice tvs, refrigerator and microwave, and very comfortable beds. The walkout balcony was a bonus. Valet parking could be difficult as there was only space for a few cars at a time. The bar at the bottom level was very popular, so much so that I wasn't allowed to enter as they were at capacity. I took my business elsewhere. The balcony door didn't seal super well, so there was a bit of a draft in that area.
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Location, Location, Location At other Hotels, dry cereals available. Would have liked to see other newspapers on sale, Globe&Mail, National Post, The Province.
walking distance to water and restaurants. showers were excellent. decor was dated 1980's. everything was tidy and nautical but mattress could be upgraded
Convenience; friendliness; "homey" atmosphere. We had two bed; one would have been preferred and allowed more room in the suite. No an issue re: future stays, though. we'll be back.
within walking distance of city centre, large clean room, price included light breakfast, full kitchen in room old refrigerator in room - constantly running - room a little run down - should be classed as 3 star not 31/2 star. Beware of rate advertised on web site - web page site was $135.00/day - it was not a bargain as walk in rates were advertised at $CAD138.00/day at the hotel. My cost including all taxes/charges became CAD$206.00 per day.
full kitchen, staff very helpful washroom counter too small