El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
Super cerca de todo los turistas no
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
Ubicacion en pleno centro de Victoria, en precioso edificio emblematico, con bares, terraza, etc....a 2 minutos de todo. Parking cercano, Internet wifi correcta. habitacion muy correcta y limpia aunque no muy grande (tampoco pequeña). Durmimos esupendamente a pesar de tener ventana a roof top, bien aislada. Desayuno correcto pero sencillo, y en comedor muy confortable y agradable. Personal muy atento y eficiente, pero algo frio. Es un autentico 3 estrellas estilo Europeo. NO, todo OK.
El hotel esta muy céntrico, y su precio es aceptable. Tiene wifi gratis pero su funcionamiento desde la habitación es un poco malo Esta situado en una calle principal y se oye bastante bien el trafico. Igualmente los vecinos de mi habitacion llegaron a eso de las 2 o 3 de la mañana y se les oia perfectamente a pesar de q no gritaban
Su ubicacion, y los servicios Habitaciones un poco antigüas
muy buena ubicación y el desayuno muy correcto la discoteca pública que hay en el hotel y da a las habitaciones
Lo unico bueno es la ubicación, que está en una zona central, accesible a los puntos más turísticos de la ciudad. El personal no muy atento y la habitación fatal. Vieja, sucia, pequeña, con camas separadas y con vistas a una pared de cemento.Tampoco nos ha gustado la zona de marcha que hay junto al hotel porque produce mucho ruido. Intentamos que nos cambiasen la habitación porque no nos dieron lo que pedimos, y nos ignoraron por completo.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
Great rooms with everything you need
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
Very comfortable and spacious suites.
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
The room, facility and service were all exceptional. Very impressed!
Friendly staff, great location, big rooms. No minibar in the room.
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
central location but quiet setting
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
Good hotel at great location
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
We had a king suite. Nice to have a living room and bedroom separate with 2 nice TVs. Bed was comfy. Room was updated and clean. The couch in the living area was small and a bit uncomfortable.
Rooms were very nice and the location was quite convenient to everything. I was in a queen suite with two nice tvs, refrigerator and microwave, and very comfortable beds. The walkout balcony was a bonus. Valet parking could be difficult as there was only space for a few cars at a time. The bar at the bottom level was very popular, so much so that I wasn't allowed to enter as they were at capacity. I took my business elsewhere. The balcony door didn't seal super well, so there was a bit of a draft in that area.
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Location was in perfect walking distance to everything we wanted to see. Hotel had great character. The breakfast was delicious and the beds were very comfortable. The staff didn't provide much direction on hotel amenities.
Overall a nice old hotel, but I would not say that it is a luxury stay. Breakfast was very good and included with the cost of the room, so that was actually a treat Restaurant has a dress code, so keep that in mind before you pack.