Hoteles en Far West Side, San Antonio

The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself. First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.

The location is the best element of this property if you want to be near SeaWorld. It is also fairly quick to access from one of San Antonio's major beltways. The bed was amongst the worst I have ever slept (or not slept) in. The mattress was broken down as well as the box spring. The waiting line for the meager breakfast offering was over 1/2 hour (at 8:30AM). The hotel was obviously unprepared to be full.

There was an issue with my first room. The front desk attendant showed great customer service and handled flawlessly.

Location is convenient Strong fragrance of air freshener. Clean, fresh air needed in the rooms. No vent for outside air to circulate. Unpleasant odor in the hotel halls and rooms. Sofas and chairs in rooms were lumpy and seemed old and worn. Shower head was clogged with hard water and sprayed everywhere. Not enough towels in room and policy is that you have to pay for extra towels. Vending machines mostly empty and not working.

The front desk people were very welcoming upon our arrival. The cleanliness of the room was terrible. The first morning we were there we di not have a cleaning person in our room while we were out for the day. Came back to no clean towels, room not cleaned and unmade beds. Shower curtain would not stay closed due to poor installation. The toilet seat was loose. Very disappointed with this location. I have stayed in Quality Inns across the country and this one will make me rethink my decision on my next business or family trip.