Comodidad de la habitacion No fue posible entrar al hotel sin ayuda (la tarjeta no iba) y luego habia que poner un suplemento en el lock de la tarjeta para que fuese util.
La calidad del servicio y diligencia en el trato de los empleados sin distinción de cargos. Vivo a cuadras del mar voy diariamente en verano a la playa, amen de ello 4 veces por semana hago natación en un club privado, extrañé mucho la pileta, lo dejo como comentario no se si es posible o rentable que hagan una.
The staff was very friendly, helpful, and accomodating. The breakfast area was beautiful, and the food was good. The room itself was rather basic, but it was clean.
Perfect for our situation. Close to bus service and the marcado. Great staff, some English speakers. Free breakfast was outstanding, free reliable internet, 24 hour staff at door and desk and lovely public areas increased safety. Mostly business types. Good location for historic district daytime activities but not best location for malls or high end shopping. Great value for price.
Personal muy atento y dispuesto a ayudar al turista. instalaciones impecables. muy céntrico. muy buena opción para estar en porto alegre
Muy buen hotel, pero un poco lejos del centro cívico, ideal para el descanso. El personal atento y dispuesto a ayudar y orientar al turista.!!!!! No se puede pagar con tarjeta de crédito
lo que mas me gusto fue la ubicacion del hotel y la atencion del personal de resepcion. el desayuno tambien. en cuanto a servicios e instalaciones, no me gusto que no existiera coneccion de tv cable y la mala resepcion de señal de tv abierta ( sin antena)
el personal es muy servicial.-
Convienient to ap. Clean. Free shuttle from ap but you have no way to know. Paid for king, got queen sized bed. No coffee in room. If you didn't pay for breakfast they didn't want to give you coffee but another guest told us it was free. Stayed 2 days but had go back down the 2nd day as our keys wouldn't work. No free shuttle back to ap. Told us a snack was free between 4-6 am but when we arrived near 6, they said that they had already put it away and didn't even want to give us coffee. Would not stay here again.
The hotel was extremely well located and in a very safe neighborhood. The staff attempted to charge me a tax of 50,00 reais for a room for a couple because when I booked I clicked on "single occupancy" by accident even though when you book for a "couple" you don't pay any more money. Futhermore, I was without wifi for half of my trip which as an international traveler without a functioning cell phone is unacceptable since wifi is the only way i can communicate; also when the wifi was working it was EXTREMELY slow.
Once inside it is a beautiful hotel, very clean and well maintained. We didn't find the staff to be very tourist oriented, especially English speaking tourists. Due to the language barrier they were either unable or unwilling to be very accommodating. The location is in a run down area of the city, not a good area for pedestrians.