The location is very convenient in reference to OKCs Bricktown. Room was Tiny and basic. $140.00 didn't even get me a mini fridge. Theread was trash in trash can, and towels were not restocked.
The location for attending the OKC Thunder game was perfect. It was an easy walk from the hotel to the arena that was mostly indoors. The bed was comfortable and we both slept well both nights of our stay. Don't feel we were given the Deluxe Room we requested and for which we paid. Additionally, the tub filled up with water as you showered and didn't drain out, even overnight. The bathroom was also very small; large enough for only one person at a time. The counter wasn't even large enough to comfortably hold the bottles of shampoo, conditioner, etc. The toilet paper roll was located in a very inconvenient place that was difficult to reach, and the only place towels could be hung was inside the shower.
Location. Staff was nice Rooms need updated with fresh paint and carpet. Paint unprofessional and vents showing water damage or mold
Bed was comfortable, and the valet service was great. Housekeeping was rude and took forever to get to our room, and the pool was tiny with a ton of people there.
The staff was friendly. Parking options were limited
The breakfast was not free.
The room was clean and comfortable. It was right across from the convention center where we attended Women of Faith.
Great location. Clean. Friendly staff. Reserved a king and was given two doubles due to overbooking. Mattresses were worn out. Given free breakfast for the inconvenience. No hotel parking due to construction. Valet parking was $25. Same price as non-guests.
I booked a king size bed, got two doubles. After asking, i got a new room. New room had trash in the garbage can in the bathroom. And I'm not sure the sheets were clean (bed was not well made and sheets were wrinkled). As weird as it sounds, I was too tired to complain and stayed in the room. one light bulb did not work. Overall, it was pretty dirty.
Nice facility. Two clubs in the motel. Several swimming pools. I had a prostitute and two pimps beating on my door at midnight. Trying to mug me. Smoking in the hallway. People so drunk they were having to be carried. My tv remote had no batteries. The mattress had springs poking through even with the mattress pad that was for a queen size bed even though I had a king. The front desk told me they had no rooms available but had to book me in because of kayak.
Well, the price I guess. The AC was good. Found cockroaches in the bedroom. I had to pay for the Breakfast Buffett which was terrible food. The walls had sloppy patch work done on them. Scratches in the bedroom headboard, with the word Help scratched into the headboard, which of course scared my kids. The halls smelled of smoke from cigarettes, when they are no smoking rooms.
Nothing The room, staff, clientele were awful. No light bulbs were in the room. No refrigerator temperature was hard to control to get the room to stay consistently cool.
Breakfast was horrible. The entire hotel smelled of cigarettes. And they charged me $50 for smoking in a room when I don't even smoke. They are just money hungry.
I like everything The whrilpool not working
Just a bed to sleep along the highway on a long trip
The room that we first got, the air conditioner didn't work and the comforters were all stained. The bathtub didn't really work, but personally I could work around that. The second room we got due to the air conditioner problem, was nicer. It seemed to be newer and cleaner. Also, there were several fights in the location.
Location...... Place reeked of the smell of smoke. Roaches in the bathroom (I saw 2 small ones). Bed sheets were stained. Light next to bed did not work. TV was old and small. Thank goodness I was only there for one quick night.
My room was not marked not vacant in their system and a security guard burst in at 2 am trying to kick me out of my room because they booked it for another guest while I was staying. Very unpleasant experience.
The staff were accommodating after threatening to leave. Lobby attached to country bar and wedding chapel. A wall of smoke hits you upon entry. Rooms and bed sheets are funky.
Bathtub backed up with water in the middle of the nigj and almost flooded over, was moved to a new room at 4:00 a.m. that didn't have a key that worked. Terrible experience. Don't stay here.
To loud outside. Loud people coming back to the room drunk. Woke up the kids
The pool and location were excellent. The breakfast was awesome. The lady at the desk on check in was rude. We needed a bed for our daughter we were told that that was not an option unless we switched rooms and if we did that there would not be a room avaliable for Saturday night. So sharing a bed with a toddler because we could not have a roll away bed was not the best sleep a guy can get. Just seemed lke she did not care about customer service at all.
Way overpriced for what we received, but most staff was really nice we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
It is not a bad hotel, but it isn't what I expect from an Embassy Suites. There was a funny smell and water stains on the ceiling and wall. Also the edges of the carpet were very dusty. Overall, it felt outdated and underwhelming. Positives: friendly staff, good breakfast buffet and good food at the grill, comfortable bed.
Elegant! The whole hotel was very nice. The evening reception was exceptional, custom drinks with fresh vegetables and lots of other goodies to snack on. All you could eat/drink for a couple of hours. For breakfast the "made to order" omelette was fabulous. The rooms were clean, modern and comfortable. Not much to report on this side, the only minor thing was the televisions were not allowed to be changed from the included cable to hdmi so I could watch movies from my device.
Front desk service was very friendly and helpful. We loved the spacious room. When I booked the room and read the description of the room on kayak.com, it stated the refrigerator would be stocked with a dry/wet bar. When we arrived the fridge was empty. Also, we went to dinner at the landing restaurant and it was horrible. My fiancé ordered a drink and the bartender started pouring it. Then I ordered the exact same thing and noticed that the bartender poured about half as much alcohol in mine than she did his. The drink tasted like water. Also, the waitress was making conversation with the bartender while we were standing at the bar and was very unprofessional. When our salads arrived at dinner, they were so drenched with dressing that neither of us touched them. The main course was good, but I expected excellent. The menu was pricey and we did not get what we thought we would. Later on when it was time for bed, the pillows on the bed were so flattened and offered no support. I had a neck ache for the next 2 days. The room was so cold and it was windy outside. We could hear the wind from outside and there was a noticeable draft coming in from the balcony door. The balcony was so small and looked like it might fall off the building if anyone stepped onto it.
Best hotel in OKC-best deal- best breakfast. Safe hotel safe bet. Great Staff great everything. N/A
I enjoyed the soft bed, segregated living room from the spacious bedroom/bathroom, the staff was very polite and helpful. The location is concurrently l convient with major highways close by and plenty of places to eat all around. I wish that the TV's let you change the video input settings, but they're locked into the cable input only
The kitchen staff for breakfast in the morning was freindly. Actually all of the staff was nice. The pool needed cleaning. It smelled like a urinal cake. Cleanliness was an issue too. Nothing was filthy but a lot more attention to detail could be made.
Everything was perfect except for check in process - where their is a total disconnect Took time to check in online and then had no record of my check in at hotel. This caused a bit of hassle and frustration....
Clean spacious rooms, excellent breakfast Reception staff could be a little more engaging and welcoming. Nothing rude or improper, just distracted and impersonal.
Nice size rooms good pillows and a great bed
No free parking
It was very clean and comfortable. I expected breakfast to be to be included but that really wasn't a big deal
Loved the staff they where amazing. The location is in the middle of there bar district and that mad parking a nightmare.
The staff were very good and worked extremely hard. However, they were grossly understaffed. As a result service was a bit of a disappointment. The hotel is nice enough and the staff works hard, but the finer details that you would expect from a hotel that advertises themselves to be of 4 star quality were lacking.
The location was great! The rooms were way too small! --- a night should get you a bigger room!
Staff was fantastic very accomodating Noise from the trains
personal de recepcion una chabala muy sinpatica.habitacion linpia sin lujos pero no esta mal.tiene un balcon .el desayuno me gusto mucho la zona igual pero no hay problemas .
El personal era amable Excelente ubicación Cama cómoda Olía a tabaco rancio Necesita una reforma La entrada no es en realidad desde el exterior
I travel a ton for work, and rarely have I been in a hotel where each member of staff was so attentive and competent. I especially appreciated the front desk guy with the red beard, the guys that clean up after breakfast, and the hotel manager (I'm sorry I didn't get your names!). I've never written a review before, but you guys made our stay great, and I wanted people to know. The location is awesome too, as Bricktown is just a great place to stay in OKC. This is totally minor, but I didn't like the super bright white light in the room lamps.
New construction. Beautiful hotel. Valet parking only. No where to park
courteous desk and breakfast staff
Include parking in price. $12 per car plus tip tends to get expensive.
People nice and it was clean. My husband is a 100% disabled veteran with a no tax card which we showed and was told next morning they would take off taxes. Next morning with a plane to catch we were told we would have to call a manager and that would take time which we didn't have so we paid and left. Should have been taken care of up front.
Beds very comfortable.nice separate sitting area. One bed had stains on sheets.
Very clean. Breakfast included.
The staff was extremely accommodating, helpful and truly assisted in all my needs... The outdoor rooms for a woman staying alone.
Breakfast was really nice. not the typical hotel breakfast it was above and beyond. We had a problem with the tv at first the staff brushed it off as it was a common problem. But after 30 minutes and another phone call to the front desk staff connected us to someone that could help us. A guest before us had messed the settings up. We couldn't fix it with the basic remote so we were moved to a new room.
The staff were very pleasant. The Internet was terrible.
The staff was nice and the location good. The rooms were older and out of date. Full sized towels were not provided but were "available at the pool." None were actually there. When we mentioned this to staff, we were told some were being brought out. None ever arrived.The iron in our room was old, spilled water, and ended up burning my pants (ruining them). The staff was nice about it and apologized, getting me a new iron. However, the manager just said they'd "look into" the problem and never got back to me with any solution for the ruined pants. This place in equivalent to a cheaper hotel, not other hotels moderate hotels. It's not terrible but not what is expected for the inexpensive but not cheapest price.
I boooked over a month in advance beause we were travleing with kids and I had specific req. which when I re-confirmed 48 hours in advance they told me were confirmed.. when we arrived the hotel was way over-sold...and none of my requests were able to be met.... very very upsetting
The room was very clean and the bed very comfortable! Great Stay!
Grande, de 3 estrellas. Le daría 5 si funcionara la bañera
Me gusta todo el hotel. Habitaciones bonitas y limpias y grandes habitaciones. Las camas eran muy cómodas. Sin duda me alojaría aquí de nuevo. El cuarto de baño era un poco pequeño.
Limpio, personal amable, las habitaciones eran espaciosas, excelente ubicación, las habitaciones son preciosas.