UbicaciónInstalaciones La reserva por Booking no estaba en cocnocimiento del hotel, debí mostrar el mail de confirmación para que me otorgaran la habitación y mantuvieran el precio, en total mas de una hora perdida.
La calidad de la habitación era muy buena, y especialmente el baño era muy cómodo, con todos los sanitarios y accesorios nuevos. Muchas amplitud y buenas vistas desde la ventana. Conexión a Internet, de muy buena calidad, de acceso libre para los huéspedes. Es un poco incómodo el que la recepción esté en el piso 13 y haya que cambiar de ascensor en él, tanto para subir como para bajar de la habitación(yo estaba en el piso 14).
la ubicacion,el desayuno,el sistema de ascensores,muy seguro. en general todo bien.
El acceso al spa y al gimnasio platinum gratis que era increíble de 3 niveles de máquinas, piscina olímpica, pista de atletismo, sauna, etc.
the location was great
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
La reservación no estaba registrada y perdimos un buen tiempo esperando. Felizmente hbía espacio. El servicio de taxis es excesivamente caro.
Muy bien ubicado. Instalaciones y mobiliario nuevas. Buena atención del personal.
The room that i booked was not the room i was checked into. Booking.com show the penthouse suite as the superior room. This was very disappointing
the location, the rooms i have stayed many times at this hotel but their service levels are decreasing every time. check in was slow; they couldnt process the bookings.com reservation and i had to wait for abotu 20 minutes without makinhg any apologies, the service in the bar was slow; while they have waiters i had to go to the bar to place my order after being ignored for 15mins, the order never made it and i walked out
1) It's location at the center of the new urbanist Melrose Arch town center. 2) Amazing room, lobby, pool, and restaurant design. 3) A completely safe and secure walkable environment in Johannesburg. 4) Great restaurants all around. Quite pricey.
Comfortable bed, DVD player with a small selection of DVDs in the room, free internet (slow speed though) and good location. No gym or indoor pool
The hotel design is beautiful, and the room was very inviting. The food in the main dining room is excellent. The staff is very friendly and welcoming. It's a beautiful place to stay. The hotel says it's truly 'hip' but I didn't see any evidence of environmentally friendly practices that I think of as being hip. For example all linens are white; there's no message in the room as there are in many nice hotels about re-using towels if you choose. Also, for a hotel labelled "african pride' and hip, i would have liked to see more African elements incorporated into the textiles, linens, towels, paintings. The emphasis on luxury to me often over-ruled the hipness. Breakfast should be included, as it is at many other fine hotels. And for a business hotel, the internet was down on the computers in the business center for a day and a half at the business center. Some things didn't get restocked in the room each day.
The amazing decor and lighting effects. Excellence of service. Ambiance of "library lounge". Internet connectivity. Central position. Duvets are too warm, need a cotton blanket as an alternative. T.V. reception poor quality. Restaurant menu too fancy.
absolutely NOTHING!!! the check in was ridiculous.they gave me the key to a room that someone was already staying in, and i entered this woman's room to her shock at 2.00 am.the rooms are badly designed.the amenities in the bathroom are terrible.the room was extremely cold.this hotel for the money,is a complete waste, and the African managers and staff are not educated to be running this now very bad hotel.
All the staff were courteous and always willing to assist in dealing with whatever issues that came up.
upmarket area, nice shopping
This was the best hotel I have ever stayed in. The extra touches e.g. rose petals and chocolates on the pillow at night were lovely. The bath in the bedroom and the seperate shower were great. Every attention to detail was taken e.g selection of dvds in the room and there was even mood lighting in the corridors and lifts. Melrose district has a nice selection of shops, restaurants and a good beauty salon. One of the main plus points was it was a secure and safe area where you could take a stroll at night. The only negative point was the one day the hotel forgot to send our taxi to collect us from Gold Reef City and we had to wait 45mins for them to get one to us. This could have been a one off mistake as in general we found this service reliable and the drivers were friendly and made you feel safe.
Sólo pasamos una noche, pero fue suficiente para observar que es un hotel muy bien presentado, las instalaciones en perfectas condiciones, las habitaciones con de buen gusto y cómodas. Todo fue realizado tal cual estuvo contratado.
éS un hotel con un servicio acorde al precio con excelencia y calidad en sus prestaciones. El asesoramiento por parte de Lux Express fue escaso respecto a las alternativas que ofrece la ciudad sin especificar que incluia y que no la excursione
No habia division/puerta entre habitacion y bano
Please write at least 15 words Hay que caminar unos 20 minutos para llegar a zonas comerciales.
Cómodo, muy limpio. El desayuno es muy bueno. El personal tiene dificultades para asesorar a los turistas sobre lugares a visitar y formas de trasladarse.
La ubicación del hotel era genial; tomé el tren desde el aeropuerto hasta el hotel y de vuelta al marcharme. El hotel tiene estilo, y todos los empleados con los que hablé fueron amables y serviciales. La comida también era bastante buena.
Fue una estancia muy cómoda. Conseguimos lo que necesitabamos, personal muy amable y atento No nos importaba la extraña disposición de la ducha/baño. Y la piscina necesita tener una mejor disposición para descansar
The hotel is a quiet, location with easy access to amenities.
The room was very clean and extremely modern. Very nice set up, spacious, and accomodating. This would be a 5 star suite in the USA. The location of this hotel is a bit sketchy. Not in a great part of town when compared to other comparable hotels in Johannesburg.
The hotel is very upscale, possibly one of the best hotels in the area. The hotel staff, was excellent and the room serice was great. The only negative that I do have is that there really wasn't a business office for guest to use during the stay there.
The staff were excellent as were the accomodations. Although the location was not by a lot of the malls etc, it was only a 3-5 km drive to Melrose Arch, Sandton, Bruma Lake etc. We also booked a one bedroom suite and were able to upgrade to a two bedroom suite. The cost of internet but that is all over South Africa.
servcie is good, and she space is very large The network can not be connected for 3 days
Location, wonderful Staff, cleanliness, amenitiies in suite, on-site restaurant, kitchen and on-site supermarkets, gym, convenient tours from hotel Lack of air conditioning
More floor space for less money. Friendly staff. Nestled in the midst of primary amenities that you might require. Easy ingress and egress to the N3 highway.
lack of nearby restaurants
This is an excellent facility. My daughters and I had a very good time there. It will be my hotel of choice from now on.
Nice appartment in shopping mall. nothing.
The staff was amazingly helpful, courteous, and gracious. The room was excellent with lots of amenities, space, and comfort. There was a grocery store, liquor store, post office, an excellent bistro, and other shops in the complex making it very convenient. Not within walking distance of anything outside the complex but not far from lots of sites and malls available within a short taxi ride.
Not sufficiant tv programs, poor picture quality - a little shame for these days media facilities. By the way: Internet should be free!!!!
I found the staff to be very obliging and the hotel situated close to all amenities. The rooms are well appointed, spacious and reasonably priced.
Everybody was concerned for your well being, excellant stay would definately recommend just for the way you are looked after
Very good service. Kind people.
Venue,close to eastgate Very dirty hotel.Never vacumed once during my stay.
The staff and general enviroment is good House keeping is not up to date and there is no room service
Good for access to shoping mall. Nice large room with all amenities.
nice bed, proximity to mall facilities. although booking.com accepted my Visa Electron debit card payment, the hotel did not and I had to get to the hotel by 18h00 to secure my booking. This was not a problem this time, but it really would be good if everyone would accept this form of payment - it is perfectly valid.
The convenient location, security, excellent location in terms of shopping, entertainment & easy access to highways The 2 bed suites should have 2 bathrooms and should come equipped with an oven in addition to the stove top & microwave
The service is much more lower than the Capital Empire while the building is excellent and clean. Service.
It was clean The standard room was a MATCHBOX! I was expecting a 5-star hotel rm and it was more like a very clean hostel room, only slightly bigger. Very clinical feeling, not warm and inviting at all.
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
Very good standard of care and high level of attention to detail. An excellent place to stay in joburg
Staff were friendly and the service was good. It's quiet, beautiful,central and safe.It's one of the few places you eat well in Joburgh . I didn't like the maid cleaning our room while we were at breakfast. She should do it when we leave. And she came to turn down the sheets while we were in the room, our last night, without asking our permission and mixed up everything that I had put aside to pack, while I was busy talking on the phone,in the living room. Very annoying!. She also moved my things around while dusting ,and didn't return them to their place...my medication and belongings were mixed up with my sons,daily. And when I corrected her politely, she didn't like it and didn't respect my wishes.otherwise all the other staff were very good.Also it took them a long time to get my hot water and lemons and honey in the mornings, half an hour or more!
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Location Quality of room service breakfast was very poor - scones inedible!
Opened in June 2010 and located in the Business section of Johannesburg this brand new design hotel is staffed with courteous people and offers for fabulous rates all amenities needed from bar and restaurant to very comfortable rooms with walk-in bathroom and excellent bedding. Had a great stay and will definitely go back and/or recommend
The location of the hotel is very good. The night auditor was a little unfriendly but the rest of the staff made up for this. The parking is too small for my 4x4
The service was great and the staff cortusy was ludable. The food at the restaurant as well as the breakfast were excellent. No leisure activity at the hotel or nearwhere around it. No Gym, Swimming pool.
The staff, the environment and services were phenominal. I dont complain. I liked everything. God bless you!