This was a perfect hotel in a great location. We traveled all over Sri Lanka and found this hotel to meet or exceed every expectation. The room was perfect, the pool area was pure luxury and the restaurant choices were excellent. I would stay there again. The only "quirk" was that the elevators were not air conditioned. But they were fast, so we didn't have to be in them very long!
Todo.. Excelente servicio en todas las áreas excepto bar piscina y personal El personal de la piscina no era consciente de la clientela. Tuve que ir al bar 3 veces para captar su atención. Faltan habilidades de comunicación y habilidades de presentación. Sin duda la barrera es el idioma
Buen desayuno. Personal amable. Un gran vestíbulo y la habitación estaba limpia, pero los restaurantes necesitan una reforma El aparcamiento no está disponible en la mayoría de las ocasiones. Sin duda las habitaciones necesitan reformas. El pasillo fuera de la habitación tiene un olor desagradable. El extractor de baño no funcionaba correctamente. El espejo se empaña después de ducharte. No hay enchufe en el baño. Iluminación mala en la habitación.
The hotel is a very nice boutique hotel, with good taste in decoration, comfortable, almost luxurious. The suites are wide and very comfortable. The stay in Casa Colombo is truly a unique experience, very enjoyable. The hotel charges you for services performed by other companies, mainly the transfers. What happens is that you pay double the price for services, retaining the hotel half of what you pay. I requested the hotel transfer from the airport and, although I was promised a luxury car, and expected a nice car from the hotel, I was contacted at the airport by an Avis employee and was transported by a regular Avis car. However I paid at least double of what Avis would have charged me. I believe that the hotel should not charge for services provided by third parties, since it is an obligation of the hotel to provide such contacts. When I traveled from Colombo to Galle I ended up paying for a much nicer car 80 usd when the hotel requested for an Avis regular car 170 usd.
The location of the hotel is very good. Staff very friendly and answered all the question I asked. Rooms size big enough. The swimming pool and other facilities were under maintenance, which I was not informed with the booking. The windows of the rooms were permanently closed, so no fresh air. TV Remote broken.
It is not a bad hotel , but needs a lot of renovation . I stayed at tha top floor and it leaked from raining .The leakage was dangerous as water comes from lights and roof. I do not think I got the value of my money, though the hotel is a nice one and with nice location.
room large and pleasant, staff helpful there was nothing I disliked
Hotel employees were very nice. Facilities need to be renovated.
The restaurants, wide choices of breakfast menu and room service was excellent. Nothing specific