The price was reasonable and the premises new and clean (the bed sheets smelled clean and fresh, the cushions were firm and ample) The location in Brooklin counterbalances the price but the subway is really only 150 feet away. Some comments on booking.com mention a not-so-friendly staff. But I liked them. They were not there to entertain their guests, but they were effective and practical in their job, they answered our questions, helped and solved our problems. Carry on like this!! I wanted to leave a smelly and dusty hotel in Manhattan (also booked on booking.com !!) and I fortunately found bw Plus Prospect available with very little notice. The comments on booking.com reflected well what we found, so I was not displeased to find that the room was small for 4 and that the breakfast room was also small. But no big deal. We were really happy to find this alternative. It saved our holiday in nyc.
It was within walking distance to food places and the subway. Staff was unorganized, loud, and smoked weed, the hallways were scattered with trash bags, our sink was clogged up and DIRTY, floor in our room was dirty, table tops were dusty. Weird that every floor had a security guard. Elevator did not work.
the vicinity to the train station The hotel was located in a badly kept part of town, the rooms were dirty, the shower was covered in mold, the breakfast was not even worth eating, the hallways were dirty, and the entire state of the hotel was poor.
Liked: - The hotel is conveniently located close to a subway train station. - The Front Desk staffers were friendly. - The hotel rate included continental breakfast each morning. Did not like: - Hair on the floor in the room. - Bathroom has odour coming from the drainage system and/or toilet, even though the toilet looked clean. - Carpet in the hallway on the 5th floor needed some vacuuming or steam cleaning.
The location was good, two blocks away from the N/R on 36 street. However, there is not much around the hotel in terms of restaurants or retail stores. At night, it is pretty dark and can be intimidating to people not used to the area. The hotel looks new and modern but it is not well kept. There is a rancid smell, urin-like, in the hallways and rooms. The room appears clean but walls and white furniture have scuff marks.Hotel has potential but management and staff need big improvement.
Nothing! This place is more like a hostel. It is definitely not a 3 1/2 star 'hotel' Smell of Weeds, unprofessional staffs and no bath towel. We were asked to use a 'used' hand towel for our stay and the staff was using inappropriate language in front of our children. It was so bad we packed it up and left for the night.
I hate the hotel. It was terrible. Worst place I have stayed in my life. BPM is no way a 3.5 star hotel. I wouldnâ€™t even call it a hotel. The room and the hallways were extremely dirty. There was blood stain and other kinds of disgusting stains on the bed sheet and when I asked for a new sheet, the new one had stains al
The rain shower and the bathroom. It's a bit rundown.
Location The staff was horrible customer service was very bad rude staff
The Hotel was close to my business meetings in Brooklyn. The location was not the safest area for travelers, even native New Yorkers were not comfortable with leaving me at the hotel due to the surrounding location.
It was convenient for the subway Cleaning of the room, only tidy once during our 4 day stay. We had to ask for our trash to be thrown and additional towels
It was in Brooklyn. Hallway was dirty.Probably not vacuumed in few days.Sink wont drain for about 1-2 hrs.I brushed and shaved in the shower.Certainly not 3.5 star rating. Will not go again.
The staff was as receptive and accommodating as they could be. There was nothing they could provide that they didnt do so with a smile. the website for the hotel as well as the information provided on every booking site I researched contained much false advertising. There was no coffeemaker, no bar, no restaurant, no live entertainment...
Buena habitacion limpio y comfortable desayuno simple pero aceptable barrio mediocre pero a 2 cuadras de metro con buena comunicacion al downtown
Los desayunos y el servicio de limpieza de las habitaciones Problemas con la recepcion del hotel. Solo hablaban Ingles y con acentos dificiles de entender. Mejoraria el aislamiento de las habitaciones con el exterior, quizas demasiado ruido por la proximidad de las carreteras cercanas.
El hotel es muy nuevo y las habitaciones son adecuadas en cuanto a espacio y confort, las camas son grandes. Hay armario con plancha y nevera pequeña con congelador. Cada dia limpiaban cn cambio de sábanas. El trato del personal es muy agradable, no hablan español sólo inglés básico. Todo estuvo bastante bien, si hay algun detalle seria que algunos días había menos toallas.
La ubicacion proxima al metro, una zona tranquila, la atencion de los empleados. Nada que reprochar,
Instalaciones nuevas, limpio y bien equipado. Cerca de parada de metro. Con WIFI gratis en las habitaciones y con desayuno básico incluido. Personal de recepción no habla español
Su ubicacion muy mala. La atencion pesima.
Lo unico fue la hospitalidad del personal Que la habitacion es extremadamente chica, y que no arreglaron la cama para el segundo dia
No me ha gustado nada, la ubicacion no es tan buena y las fotos que ponen en internet no corresponden a la realidad No me gusto nada, el precio es demasiado para la ubicacion
muy bueno, los empleados son amables, debe mejorar el desayuno. ruido del metro en la habitraciones de atras.