accomodations room to hot and front desk wouldn't provide a copy of receipt upon check out.
I'm an incredibly high strung guy who demands a lot of myself, so I always know when I travel Alaska that I need to be more present to the amazing geography and lower my standards on the room I'll barely spend any time in while enjoying the outdoors. I travel to Anchorage one a quarter and have noticed that the Starvrating system isn't quite the same as the lower 48 states. With that said I was incredibly impressed with this hotel for its masterful balance of Alaska heritage (complete with animals) and modern hotel amenities. No need to lower any standards, but rather super clean rooms with modern furnishings and space efficient room layout. Staff was chipper, helpful, and really jovial. Nothing notable... However, I had an odd experience. I hydrate a lot on trips and typically go through a gallon a day. One night I ran out of water and I searched the hotel for bottled water, but there were zero options. Every single vending machine in the hotel was stocked full of soda and multiple brands of energy drinks. I ended up driving to a nearby gas station for some H2o. Not a big deal...
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Pretty expensive for a 1 night, no amenities stay.
amabilidad del personal el baño muy básico y antiguo y los complementos: jabones pobres, albornoz zapatillas ausentes
Hemos reservado una habitación para 3 personas y nos han confirmado una habitación para 3 persnas. Sin embargo hemos encontrado una habitación con una sola cama de 1,50 metros. ¿Eso es espacio para 3 personas?
The staff was wonderful and while the facility is dated, it was clean and smelled clean. Compared to other area hotels, the price was good and location was quiet.
owner was nice bed not properly made so lumpy & at 2am when we finally got there we just crashed after long train ride, car rental, finding location (sign hidden-thak God I had a Garmin. It says Inn & SUites, but far from it-looks like a Motel 6 (-2). Owner says new beds and some fixing but looks like OLD interior-pink paint etc. old Sorry :(
In-room frig, comfortable beds with 3 pillows for each double bed, roomy, close to downtown and airport with a car, large fan in the room. It had a neat appearance with bedspreads tucked in at the corners. Looks a little better in person than the photo. It had all clean surfaces except for some dirt on bathroom floor in the corners. But all else looked neat & clean. I still felt comfortable staying here.
No heat in the room despite Alaska tempuratures
Swimming pool Bed bugs! Bed is gross af! Probably didn't change it... The following morning a had this red swollen marks all over may body.
This hotel is always on my 'go to' list. The staff at the hotel are amazing and attentive. The pool and room service was the big seller on this trip.
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Overall, the location, staff, pool, room service/restaurant and rooms are great. The cleanliness of the rooms are hit and miss; when it's a miss it's definitely something worth saying.
Clean and friendly No
The quietness. I slept like a baby. Checking in took forever.
near the airport location No everything was good
Clean quiet rooms with comfortable beds and lobby coffee service
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Super clean, close to airport, nice bar and very good restaurant.
Location, nice lounge and the rooms are kepy up well. Nothing at all.
clean, staff friendly and helpful, nice little restaurant/bar on location, conveniently located
Good customer service No vents in bathroom. Could be updated
The bath room design is a plus, since they put the water sink and shower room separately so people can do those things at the same time
The hotel associates lacked customer service! The breakfast lines were horrible, and also bad hostess service. *also they need conditioner(shampoo). I would never stay there again.
Great central location Wifi is slow. Beds are uncomfortable.
The room is good and there is no infestation like other cheap anchorage downtown hotels. The staff is super rude and they should be fired. The price is not a good deal for just one night if you pay over $60/night your getting ripped off. The internet is super slow I got a fast internet speeds from a 3g connection on my cell phone. The breakfast is cold and nothing is cooked. Pretty lame hotel that doesn't offer good amenities. Would suggest getting a room at a different hotel that has a better staff,good breakfast, and fast internet.
I picked the hotel because of its location, I needed to be near the Alaska native medical center but found that the room was so clean and perfect. One of the nicest hotels I've ever stayed at. The staff was super friendly! There wasn't much to like! I wish they had more of a set schedule for shuttle service. And the morning I needed a shuttle to the airport the driver hadn't shown up to work but that's an isolated incident.
Beautiful modern design, the set up of the room was very efficient The room wasn't entirely perfect. We were missing sofa bed cushions and a coffee maker. Otherwise, it was great!
Clean environment. Free breakfast. Calm location. There were no locks for the toilet or the bathroom. Apparently this is the case in all rooms (!). We stayed in a 2-bed room with other family members including children. No locks don't make sense at all. I'd not pick this hotel again just for this reason if I'm going with family again.
The bathroom didn't have a fan. That made me sad. The TV wasn't facing the bed either. Wtf is up with that.
We were supposed to get to Anchorage at 12:00 noon. Our flight was bumped, and we didn't get in until 12:00 midnight. Our luggage didn't make our plane either. We got to the hotel after midnight, the staff was excellent! They were able to give us tooth brushes, toothpaste, shaving cream and razor. I can't tell you how nice that was when you have nothing more than the clothes on your back! Thanks Marriott. I'll be staying with you again. Todd Greer, Wildomar CA
Location, cleanliness The cafe staff were really nice but something was wrong with the food there.
Nice place, and I travel a lot. Great shuttle service. Nice and helpful people at the front desk, thanks.
No reward points given because it was booked online with who they call third party.
Location was good and it had a free shuttle to and from the airport. Bed was very comfortable and had plenty of pillows. TV was located in and odd spot so when we pulled it out to watch it while laying in bed the cable cord came undone. Bathroom didn't have a fan either so it go steamy in there right away. Shower was very spacious.
Close location to airport Limited food options
Location, Cleanliness and Facilities Air conditioning was not working and I was asked to open windows and sleep. After multiple calls they sent me a fan. They told me they will fix it next day and it is the same problem. They made me move next day to a different room. I was on vacation and expected little more from Marriot
Embassy Suites is one of my favorite hotels, and the Anchorage location is no exception. The rooms are clean and quiet. The shuttle was a lifesaver. The fitness room was excellent, as was the pool. On this trip we really relied on the laundry facilities and were pleased there were enough washers/dryers so there wasn't a wait to use them or it was very little. Since we traveled in the summer, we also relied on the blackout shades. It was a phenominal experience!
New decor. Wonderful staff, especially the short-order breakfast cook. Would have liked to see the edges of the carpet in the hallways cleaned. Did mention this, and they were going to address it.
clean and close to the airport I could hear the motors of the elevator running all night, very noisy. Police were in at 4:00 am pulling a tenant out of their room. It took an hour to do so which made it impossible to get any sleep.
Attractive decor Not enough towels and supplies
The young lady that checked us in was very good at her job but she had a lot to do. Only one person at the front desk. We waited 20 minutes to check in, people behind us waited a lot longer.
Clean room, friendly, personal staff. great location. Noisy A/C. Price too high in light of property. Price jacked up for summer guests. What about us who are Honors people? Most Garden Inns have a cocktail hour and snacks for business travelers, but not this one.
Lovely hotel, beautiful room
Hot tub fantastic but facilities could use and upgrade on paint and ceiling. Acoustics are wonderful in there great design to minimize sound.
the beds the remodel
All of the staff were very friendly and helpful. No pay-per-view movies
Clean and safe. Perfect central location. Walking distance to TGI Fridays. Golden Coral and Starbucks. Friendly staff and large hot tub.
The breakfast is not very good. Substandard for the price.
I loved the tub and bed
Everything. Staff was very accommodating. Rooms were clean, comfortable, and very spacious. Not a lot of options at breakfast.
Staff was very friendly and accomodating. Excellent breakfast. Very clean rooms had nice shampoo, soap and lotions provided. Great location, close to a mall for shopping or entertainment.
The breakfast and coffee were great. The thin walls, rumbling cars, and aggressive hotel guests with laundry problems.
My husband really enjoyed the breakfast! Everything was clean. Overpriced for the accommodations! No exhaust fan in bathroom!
Location is great for shopping and downtown restaurants. Bath was in need of updating. Very limited parking lot. First floor check-in area was cramped, cluttered and needed updating.
aCean and well-located. Getting up in the dark to catch a plane--not the hotel's fault.
The king bed was comfy, and the balcony was neat (though I'd get more use from it in the summer months...thought for next time). I found the amenities more lacking than I'd expected. I was pretty sure I saw cable TV listed, but the remote control's guide feature didn't work, and there weren't many channels. There was no mini-fridge; I thought those were pretty much standard in any hotel above "motor lodge" class. The toiletries (shampoo, body wash, etc) came out of dispensers). There were only a few cheap plastic cups in the room...so cheap that two of them were cracked and unusable before I even got them out of the plastic wrapper. I also expected parking to be included; instead, it was an extra 12 bucks. That's not awful, but for $100 a night you should be able to toss in parking.
Being downtown was convenient. I regret getting an upgrade from the 3rd floor to the 12th because I ended up with an uncomfortable bed that sagged so much it felt indented. Having to pay for parking sucked. And my bed was so indented that I could not get comfortable. The pillows are too thick too.
Location, accessibility, value for price, helpful staff, clean and comfortable rooms False fire alarm later announced as a drill at 5:30 am.
The staff at the front desk was very friendly. They just smiled and welcomed us back when we were in and out all night with a big group of friends who also had rooms.
Location Staff was rude and unprofessional, not to us but witnessed towards another guest. Hotel is old, outdated and needs a major remodel.
The hotel itself had everything we needed and the location was perfect for our needs i.e right next to the train station. the rooms were large and clean. The staff reception was one of the worst I had ever experienced anywhere in the world. We were not greeted for about five minutes despite the fact that they were not busy. We made eye contact with several staff however, they never came to the desk to assist us. One staff member at the counter, was too busy trying to assist a contractor (not a guest) and completely ignored us. When we finally did get service, the staff member did not appreciate that we had waited so long. Then, to add insult to injury, the rooms we had requested (adjoining rooms for our children) were obviously not arranged and it took the manager about ten minutes to sort it out.
The lady that checked me in was sweet and the bellmen that helped me in and out were spectacular The room was very tiny! The bathroom was even smaller! There was no ice machine nearby. When I ordered dinner, they were missing particulars from the order but did not tell me that when I ordersd
This is one of the most dated rooms O have ever seen in a Hilton. Otherwise lean and well-run, walkable to downtown shops and restaurants.
The location was great The hotel is very run down and looks to have not been upgraded in awhile. The rooms were dirty and falling apart. Wall paper in the rooms was coming off. There was dirt and dead mosquitos all over. One bed had a plywood backing on the wall to keep it tight. The lock on the door was loose.Paid extra because it was the hilton, but did not get my money worth.
Wish there was a way to know when amenities are closed for service! And the spa has plants growing in it!!! Bummer
The location is perfect. We walked everywhere we wanted to go.
The room was great. Windows were dirty but view was great anyway
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.
Comfort, big bath and the view. No small refrigerator for my insulin.
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable. The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.
Location, staff most helpful with travel needs. Daily room rate costly
The overall facility was great. But the room wasn't the bed was to high. I needed help of a chair to get into bed. Even then it was a struggle. The light was set up for charging my phone but it didn't work. The tv remote didn't work. The friendly staff. The place was very clean.
It was a very clean and quiet place too stay. The breakfast is very good too. Great place to stay.