Alquiler de autos en Colonia

Disastrous return

Ventajas: Nothing!

Desventajas: Office was closed, something I was not given any advance instructions about. Information about where to return was not readily available. When I finally after many tries found the parking lot, it was absolutely not clear where the car was supposed to be dropped off. After many calls I was instructed to return the car to the airport as opposed to downtown location!! Irresponsible behavior by Dollar car rental in Cologne central station.

Desventajas: They didn't inform me that I can drop the car 24/7 so I had to bring it back in the morning and not the evening before

Inconvenient late dropoff

Desventajas: when I retern the rental car at 9:00 pm, the office is closed. So I need to write miles, gas, time, and date on the contranct and put in the key box. Howerer there was no pen to write with! Because of this, I had to drive 1 mile to buy a pen!. It was so inconvenient dropoff.

Not the car as reserves, and poor documentation

Ventajas: The car drove fine, and had no problems with functionality.

Desventajas: I specifically asked for an automatic transmission in my reservation, but upon arrival they did not have any, and was left with choosing a manual transmission vehicle. Additionally, the location receiving the one-way rental disputed the accuracy of our pre-rental inspection form, and filed a damage report for a dent that was already present with the vehicle prior to our use of the vehicle during the rental period. Last but not least, there was no mention of the rental location being a Hertz location--had I not know that Dollar was bought by Hertz, I would have had much more trouble finding where to pick up the rental.