Mur Hotel Neptuno Gran Canaria - Adults Only

Location Extremely friendly staff - especially bar staff Always a sun bed available Drink on arrival

Food wasn’t labelled well. When asking staff what meat was on dishes they were unable to tell you. On one occasion utensils were being mixed between meat and non meat. Also, cold raw meat was being handed out. On another occasion there was a hair in the dish. Food variety at lunch is very repetitive When rooms are being cleaned, empty glasses were left behind WiFi is poor Snack bar doesn’t serve food until lunch. So it’s not actually a snack bar as you would imagine from the name.

It was a friendly location and staff was very busy but service was very good I think when I stayed before there was more staff

I Think it is overpriced and lack of staff made them very busy but they tried to deliver a good service Some people got more in there package like including travel from the Ailton’s the hotel and return journey Flowers in there rooms and discount on there payment

El personal muy atento y buen desayuno.

Instalaciones antiguas que no corresponden del todo con las fotografías que hacen que el precio no sea ajustado a ellas.