Friendly and helpful staff. Nice, clean room with a thermostat that actually worked.
It's location and the easy access to the shopping area. Nothing
Comfortable and clean. No complaints.
the location of the Hotel to other ammenties. For the majority of our trip we ate at different sports around ST Johns our meal in the Hotel, was far less than expected.
Booked through Booking.com. When I arrived at the hotel, no record of the booking at the front desk, although I had a confirmation e-mail from Booking.com. and it was confirmed after I booked another room. The price from Booking.com was $119.99, the price at the front desk was $129 ??, not sure. Not impressed.
We stayed only one night as our flight came in just before midnight. We we greeted by very helpful and friendly staff at the desk and in the lounge. Very helpful in answering questions we had on how to get to our final destination.
Staff were very pleasant. It was located near shopping. I booked a hotel room that was to have kitchenette facilities and got a basic 2 bed room which was not convenient for my family.
Location was very good. Staff were very friendly and accommodating. The room was very comfortable. Very good value. Would definitely recommend to family and friends. No downside. Arrived at 10:00pm - dining was closed (but that is not unreasonable). Was too early in year for the courtyard to be open.
Comfy beds, close to the airport, very friendly staff. A bit pricey and feels worn in places, although I see renovations are happening. We stayed both nights inside on the 2nd floor in the 400 rooms. That hallway has a funky smell - a mix a mildew and chemical agent to cover it.
Clean room,excellent staff and super helpful would definitely stay again!!!!!!
Pedestrian was closed
This guest did not leave comments about this hotel.
We arrived late (3am) and the front desk was very kind. There were 3 families together and the reservations weren't exactly correct. One of us had a smoking room (yuck) and the other two had to move rooms in the middle of the trip due to the fact that their Prime Minister (''President'') was coming into town and they needed 2 floors free for him. It was a pain having to repack (we stayed 7 days) and unpack. They were very sorry for the inconvienence and the bell staff moved our stuff while we were out. A big inconvienence but everything else was 100%. Great staff throughout, rooms large, largest bathroom I've ever had in a hotel (even had a telephone in it :) ). Only a block from downtown, George Street, the harbor etc. We had a great view of the harbor. I will 100% stay at this hotel the next time we visit Newfoundland.
For the cost I paid and the room I got will stay elsewhere for more amenities and less cost next time truly disappointed for the price
Restaurant staff very attentive and friendly Too expensive for what you get.
Hotel is very old. Needs updating . Elevators are slow and really busy . You have to pay for parking!!
The service and staff Room was to warm even when we turned it down to cool
This guest did not leave comments about this hotel.
View of the harbour
It was close to downtown. The room was comfortable..Restaurant was friendly and served good food. I didn't get the room I booked. I had to fight and print off my booking reference to get something close to what I had reserved. They wanted me to go in non smoking 2 double beds when i had reserved non smoking queen bed. What I actually received was smoking queen bed. I didn't even get a discount for being misbooked nor did I get any other form of "i'm sorry" or "free meal". The lady at the desk actually said..."I guess you're happy now"...very rude! Other staff were friendly.
Great location, wonderful views, good restaurant on site, clean rooms. Expensive (maybe because I am American and it seems like all prices in Canada are high)
good location room had smokey smell and wireless internet only worked near the window.
I liked the location of the hotel the best. I could overlook the bay area and see mountains as well. My room could have been a little cleaner and the hotel staff could have been friendlier. Nothing bad happened, i just felt like they were very dry. Like they wanted me in and out.
The hotel is well situated, the staff are mostly efficient and friendly ... Three things: 1. Sound insulation between the rooms is inadequate - on my first night there ( a Saturday) my sleep was interrupted to say the least by the blaring TV in the next room which didn't stop until 4+a..m; 2. the maid service for the rooms didn't show up 2 out of 3 days until 4 p.m. or later; and 3. the hotel is located at a busy intersection the traffic noise in the morning (from 7 a.m. onwards) is quite pronounced - so unless you have early morning appointments don't count on sleeping in too late.
The staff was polite, accommodating and very helpful. This is the one hotel that offered its customers complimentary items on request that one often forgets to pack e.g. shaving cream, toothpaste etc N/A
It was close to city sights/stores downtown (walking distance) the parking lot was tight especially when other cars are parked beside the wall in underground parking, makes it difficult when you drive a large truck. The bedding needs to be replaced. The mattress was very firm and the blanket had holes in it.
the location was perfect for me. the view (harbour) was beautiful. the room was well-appointed and comfortable, and was clean. the staff were pleasant and helpful. the price was very reasonable.
I was on a business trip, very central. I enjoyed staying downtown near the water.
The hotel has fantastic staff, very nice lobey and its located on the harbour. The locaton is the best.
completely inappropriate to value for money: Whereas the quality of services the price is too large. Breakfast is sufficient.
The continental breakfast. Very small rooms, no side table by the bed.
Close to the airport,reasonable price,quiet location,easy acess to downtown in a taxi, free parking, staff friendly and helpful at all times. No
The staff are very friendly, rooms are clean and it's located close to the airport. I reccomend this hotel to anyone who need a short stay for a shopping trip or because they want quick and easy access to the airport.
My son enjoyed the pool and waterslide
Excellent location, good room size, friendly staff, reasonable price. Poll was a bit small.
My kids enjoy the waterslide, I enjoy the proximity to the major shopping areas, and the free breakfast is the topping on the cake!
The service was excellent, room was very clean. The location is close to the airport and downtown. Chairs in the rooms are not particularly comfortable to work from for extended periods.
Our family enjoyed being able to use the pool and water slide as well as the continential breakfast which was, of course, self serve.
pool; for the kids and free breakfast
The Holiday Inn provided a clean, comfortable room with a nice range of extras for an affordable price. We were on a trip to attend a wedding, then do some sightseeing, so we didn't want to waste money on a hotel with a lot of fancy extras we wouldn't use or have time for. This hotel gave us a perfect balance of being pampered comfortably without paying a huge price tag! The only thing I found frustrating was that there weren't enough electric outlets working in our room, or enough conveniently located to get at for chargers, etc.