We had several maintenance issue that we could not get fixed -- air conditioning, toilet, plugged drain. Staff was not responsive.
Beaches Our room was far away from the beaches & nice pools - there was one smaller pool near our room but not nice compared to the others - it was a hike every day back and forth to the main areas so you had to really plan when you left the room - we tried to change our room on the 2nd day and the manager did try to help make a change but there was no availability so I give him high marks for his professionalism - very good manager - but this did not change the outcome - the room was too far away.
The water, beach, and friendliness of the staff was outstanding! We especially liked the guys in Aqua Mania who gave us the scoop on the best snorkel site (Divi Bay, with a sunken sailboat, helicopter and submarine!) We had a GREAT room with an awesome view in the newest part of the resort. Resturant choices were not great on property, and the building layout was little confusing.
Everything except beach access Not good access to a beach directly at the resort
Our suite was huge for the price. The furniture and kitchen were all top notch. The staff was very nice. The location was great - Buccaneer Bar and The Greenhouse were right next door, in addition to Bon Appetit and The Red Piano (which are "on campus"). Our room was on the first floor, which negated the "ocean view" (easy access to the pool mitigated this issue). If you want a view, confirm you're not on the first flood. The beach within the resort was a nice place to hang out, but the water wasn't the best (i.e., the sand/rocks underneath your feet wasn't particularly inviting).
The great location in Simpson Bay Beach is not directly of your balcony
The staff was very friendly and helpful. Perfect location, within walking distance of several restaurants. The room we rented needs an update. New tile, new bathroom facilities. The internet worked in our room sporadically. Several guests plus ourselves had to go down to the lobby if we wanted good connection.
Great resort, clean, comfortable and safe. First time in lower floor room was nothing special a little dated but the staff makes up for it. Friendly and welcoming. Great for the money we spent per night, didn't have a view
The Atrium was great for us as we had stayed there before. It is a relaxing way to enjoy St Martens. It is on the beach, close to the airport and is so well located that we did not need a car. We had a great view of the Bay and mountains from our room. The WiFi reception was sketchy at times. Car traffic on the main road near the Atrium has really turned into gridlock for most of the day from one end of the island to the other on the Dutch side.
Loved that it was a studio with a fully stocked kitchen. Our housekeeper was a fantastic woman who did a great job and helped direct us around the hotel when we needed something. All of the staff was accommodating and kind. Hot water was intermittent, but with the warm weather, it wasn't too big a deal.
Don't know how they did it but they got rid of all but one mosquito, a comfort to know during the current Zika outbreak. They added a second elevator on the other far end of the property. Cleanliness has always been good here but this time, immaculate (bravo to the cleaning staff). Any issue reported is handled quickly and thoroughly. Not enough tv channels, which you need when stuck inside due to inclement weather. WiFi was not always reliable but that may be an islandwide issue. I didn't need it but I noticed the bathroom shower and sink water didn't get warm. Maybe a small hotplate in studios would a nice addition to fridge and microwave.
Close to airport and quiet Restaurant was closed for the low season and I was told the pool bar would be open in the am for coffee and such in the am. The pool bar was closed until noon and I had to walk off the property to get coffe
Staff friendly, grounds clean, spacious rooms
Older property with lots of character on a really nice stretch of beach. Close to the airport and the tourist activities at Simpson Bay. French side town of Marigot is a short drive away. Back of the hotel is right on the airport runway, but the noise of the planes taking off is fleeting.