Hotel has all needs covered including shuttles and secured parking. Location is not horrible but is out of the way of you want to walk to anything
Shuttle driver gary was nice and helpful. A sauna would be nice. Tv channel menu on tv very cumbersome. Bathroom kinda small.
The staff were quick with recommendations and very friendly, the hotel was clean and comfortable, and virtually everything I wanted to do was within walking distance. Capitol Hill is a great area with lots of bars and restaurants and not too bad of a walk to get downtown or to Pikes Place (if you're looking for a good hike). Otherwise they offer a free round trip shuttle to a few other central locations.
Clean and comfortable room and conveniently located next to Seattle University. The hotel staff were friendly and efficient! The free shuttle to points in downtown provides access to great restaurants, shopping and landmarks.
The front desk staff were amazing! So nice and helpful!
They were very accommodating. We arrived late in the evening and very tired from the drive. As soon as we got to the front desk, they told us that a pipe had burst and that our room was flooded. Before we could even say anything in response, the manager said he had booked us at a different hotel that was closer to where we wanted to be, had comp'ed our room and hotel parking, and gave us a letter to give to the next hotel. The next hotel had a friendly front desk, the rooms were nice and the breakfast was very good. Not just cold cereal but actual pastries and hot food. Would stay there again for sure. I never like staying at a hotel where you have to pay for parking, especially when there's no airport shuttle.
I liked how the rooms were bigger than expected. The way I was treated @ the front desk by the clerk, he was short w/ me while talking & kind of rude.
The hotel staff were very friendly, knowledgeable and helpful. The breakfast and dinner feature was a nice option as I was traveling on business. Room was spacious and nicely decorated. The major negative feature of this hotel was the highway right outside the front of the hotel. It was very loud in the room even late at night due to trucks especially. Earplugs were provided; however, the constant hum became irritating after a day or two. Maybe replace the windows in the front hotel rooms to be more noise blocking.
Breakfast is awesome! Linens got stained and the room smells awful paid 50+ for valet.. Ridiculous! No self parking btw
Excellent! Lots of room, comfortable, clean, good complimentary breakfast & dinner. Two Big TV's, in LR and BR; giant bathroom. Good location, everything downtown a short walk away. Quiet, good privacy. I'll stay here again, EVERY time. What's not to like?
Nice clean room with all the amenities I could need.
The front desk staff were extremely helpful at check in and also when we asked for assistance about shopping etc. The breakfast is very good. We appreciated the availability of a free shuttle to places of interest, the valet parking, and the free newspaper. When we arrived it was dark and we drove past as the signage is not that good.
From the time we checked in until we checked out everyone of the staff members that we encountered was friendly and helpful. All of the accommodations at this hotel during our stay was exactly what we would expect from a stay at a Homewood Suites by Hilton. There was nothing that we did not like.
Great proximity to sites of interest. Our ceiling would occasionally leak over the entryway floor.
Excellent customer service. Convenient location for public transit and walking around downtown and Capitol Hill. Great deal for kitchenette and workout room. Will stay again, highly recommend.
restaurant and service Noisy courtyard, thin walls
Very quite and friendly. Jerry was awesome this place is so nice will be back again
Old charm with all the comforts
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
Beautiful historic hotel, great location, excellent staff.
European feel; cozy, un-Holiday Inn room; excellent in-room coffee; good bed with nice sheets and a variety of pillow types and fill; accommodating staff; very nice toiletry items Noise - I could hear my neighbors and people in the corridors; old windows let in lots of street noise
The staff were wonderful and extremely helpful. Nothing
Front desk was so nice Hotel felt tired and was smelly
A lovely facility, friendky stff great service. A nice treat. no
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
Clean, ok location, Smell
Es un lindo hotel, con habitaciones espaciosas y cómodas, limpio y con buen servicio. Está muy bien ubicado, pero hay que tener en cuenta que está en una zona alta y entonces para volver al hotel siempre hay que subir una cuesta empinada. El hospital que está junto al hotel tiene un aire acondicionado central que hace bastante ruido y hay que mantener la ventana cerrada.