We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Nothing I was told my room was not available when I went to check in at 11pm.
Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Las habitaciones eran preciosas y olía tan bien!!! Sin duda volveremos!
Cama cómoda Buena ubicación No hubo agua caliente hasta las 5.30am de la mañana cada día La limpieza de la habitación no es genial, el lavabo sucio
15 dólares por una copa de vino. Wifi no funciona
La habitación era limpia y parecía nueva. Las camas eran cómodas y el proceso de entrada y salida fue bien. El desayuno era sencillo. Había una piscina en interiores que abría hasta tarde y parecía limpia. Faltaban sillas en la piscina. Había varios juguetes rotos que tendrían que haber sido remplazados o descartados.
The hotel is very well landscaped with mature plants. The loby is nicely constructed. The room was very comfortable. The pool was closed.
Still waiting to correct an erroneous room charge.
The staff were friendly and accommodating. The location was good for my needs. The back entrance door did not lock - unsafe. The room was not well cleaned. The heating unit control on the wall had goop on it. The "continental breakfast" was just very sad; cereal and dry bread and bagels.
The room was very nice, spacious, clean and very accommodating. The pool area and hot tub was well-kept. The breakfast was not great. Very limited in choices and the coffee was warm.
location the bathroom was filthy, stains everywhere and the tub had grime in it
Affordable and good location Room was a little dirty, room smelled bad
Nothing The hotel room including the pillows smelled like smoke. In the morning I discovered bed bugs on the comforter. No employees were around in the early morning hours when we left to discuss this.
Clean room, comfortable bed and pillows. The room was super spacious I would definitely stay again. The microwave was broken and they were renovating but that was not a deal breaker for me because we only stayed one night.
Staff was great. Also loved that the indoor pool was open until late.
The rooms were very clean, the microwave in the room had Out of Order taped to it, other than that it was excellent. Pools was nice too. Location was easy on/off highway.
Very nice and spacious room. Even for one night it seemed nice to have some extra room. I liked everything.
The distance it was from the location I needed to be at the next day. When I arrived at the hotel, the staff stared at me for a good minute before someone came over to help. No one offered to help me with my luggage, but I was told to go down the hall for a luggage cart. The rooms were dirty and needed renovating.
Close by where we needed to be and a spacious room
This guest did not leave comments about this hotel.
The staff was polite and courteous. No
location, Cleanliness, Staff I had 2 major issues and 1 minor issue that I presented to management/front desk when I checked out. Terrible bed needed replacement. Shower rod needed repair or replacement. refrigerator needed repair.
Location - close to shopping and restaurants. Rooms were large, beds comfortable. Breakfast was great. Staff was very friendly.
This guest did not leave comments about this hotel.
This place deserves negative stars. Left after 10 minutes. Keep my motherfuckin money. What a dump.
NOTHING EVERYTHING HOTEL WAS DISGUSTING AND RUN DOWN I WANT MY MONEY BACK IT WAS NOT WHAT I PAID FOR. WOULDNT EVEN PAY 5 DOLLARS A NIGHT FOR THIS.
Staff was friendly, room was clean Had to eat breakfast somewhere else..coffee machine was not working. Hotel in need of updating.
We stayed here for two nights and had a great time. The staff was helpful and nice, and the room was clean. Room came with TV, microwave, and mini fridge. Hotel is about 5-8 minutes from downtown Scranton but in a quiet area. We would stay here again!