overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
The area of the room The window was to small for the room. There was a door connecting the room to another witch wasn't conveniently sealed so we could ear the noise of the other room. The first night we couldn't sleep because of the noise of the people that party next door till 5:30 am. In the morning we complain at the reception, they guaranteed it wouldn't happen again. The next night it happen again, and even with our phone calls to the reception through the night and they didn't stop. If the door was to be well sealed this wouldn't happened. next morning we left!
Excellent service at reception - willing to help us when ever we asked at any time... Location of spa - we expected this to be outside on a deck overlooking the mountains...however it was enclosed in a room off the gym.....which is not really keeping with what Queenstown is all about...
Location and facilities
I loved the under floor heating in the bathroom and the bathrobes were also very nice. The room was tidy and hasd lovely mood lighting. Very relaxing. It would of been an extra bonus to have had slippers. The mini bar could of had a few more selections
I liked the location and breathtaking views no
The View from our room was amazing, and spacious, we were upgraded, we had his & hers basins & an awesome spa bath!, The location was so handy toqueenstown The bed was uncomfortable, the air was too dry from the heater/ No air conditioning, there were no gowns in our room when we arrived & the fry pan was loosing it's teflon coating so we had to get another one through reception along with gowns.
A warm welcome at a stunning location. Our own verandah to view the beautiful lake.
The view of Lake Wakatipu and The Remarkables was fantastic. We really enjoyed watching a movie in the lounge room in front of the beautiful fire. We also enjoyed the lake-side walk into town. Claire, the hotel manager, was unbelievably kind and helpful. So many steps
There was so much about our stay at Villa Del Lago that we loved. Firstly, the service was impeccable. Lynn and Keith Stevens are fabulous hosts! Their service is the best service we have experienced. There was nothing that we could ask that was too much for them to do. They recommended wonderful places to eat. They got to know us really well, without being intrusive and therefore their recommendations were perfect! The accommodation itself is beautiful. The one bedroom apartment is beautifully furnished and has amazing views of Lake Wakatipu and The Remarkables. The facilities are modern the room is impeccably maintained. We will definitely stay here again and again.
Comfortable, warm room. Great views. Wireless internet a bit expensive
Beautiful View, convenience to Airport, convenience to Queenstown, and nature trail. Did not stay near long enough.
the wonderful location with lake and mountain view. The marvellous level of equipment in the apartment.
It was quiet despite being adjacent to a major road, the room was spacious and comfortable, and was also well equipped.
Fantastic location, outstanding views. Ken and Lynn (managers) were wonderful. Super comfortable room with all amenitites.
very friendly staff, warm rooms with plenty of space. Exceptionally clean. Great views and great path access into Queenstown along the river. No
The apartment offered enough space and privacy for 4 singles males to travel together in comfort. A very valuable attribute. No in-room clothes washing machine (given we a skiiers it would have been a great healp) albeit facilities were available in hotel.
The view from the room was amazing. The restaurant staff fantastic.
The surprise of the quality, i had stayed there years ago and it was very ordinary the refurbishing is great
Brilliant Views, large rooms, great balcony, walking distance to town, restaurant was nice and the room rates were very reasonable Reception staff made an error with my check in, therefore giving another key to a group of young snowboarders who barged in on me sleeping. Hotel spa needs a facelift
The views of Queenstown where amazing, the rooms were spacious and adequate for what we needed and good price. The kitchens needs a liitle spucing up.
Staff were excellent and well presented the shower over the bath - it should be separate
Price, large clean room Little bit outdated
Our meal and restaurant staff we're very good and price, excellent, room good size, bed fine.Car parking but was full except for the one we got, if any later would have missed out. interior of room a bit shabby, redecorating would help. Staff at front desk could be more friendly and helpful.
View from the rooms We used the 2bdrm apartments, and the kitchen facilities were very poor. No serving utensils or plates to serve food on, no bowls to make a salad, no cooking utensils, there was an oven, but no trays or dishes to use in it. Very disappointing as we'd just come from an apartment in Wanaka which was excellent with all such facilities. I passed this information onto the front desk.
rooms are really huge WiFi is only working in the lobby but you still have to pay a per-hour fee
Parking was an additional cost as well as WiFi.
Very helpful concierge.
Dont understand why the spa pool only is opened for 4 hours.
the room service menu was fairly priced, and same with the items from the room fridge the spa pool was good, but was disappointed that the saunas were separated into male & female, and were situated in the bathroom.and the bathroom in the room smelt like urine from when we arrived
Convenient location, beautiful building, friendly staff, effortless.
I messed upo the booking and both the Hotel and the booking agency very kindly allowed my reservation to be changed all at the same rate. Nothing
The garden was nice, the room was as expected. Yes, the dining was expensive, when there should have been a range of prices at each meal, eh. Ridges in QT, has 3 options for b'fast, starting with the budget continential b'fast at $8.50, thru to a full b'fast, the price I can't remember. A wider range in dining offerings would have meant we would have dined at the hotel, at least once daily.
Good location, only 10 minutes walk to the center. Very friendly and helpful staff.
The location is not near the town centre as told. They made me wait about 2 hours to check in to my room !! And Internet is too expensive and very slow in the rooms.
Good location, comfortable room. Cooked buffet breakfast not very hot.
Central location They couldn't ind our reservation
Scenic Suites was great for us as we were 2 couples and had the 2 bedroom suite. This is nicely organised as 2 private units which are interconnecting. The use of a well set up kitchen on one unit was useful. They are clean and reasonably close to the centre. The staff are helpful and friendly. Overall a nice place and I would stay again. After a day wandering the town it is a bit of a climb up to the units, but this allows the overall view to be had. The internal design / architecture of the hallways and ability to access the reception is a bit convoluted, but these are just minor niggles.
Nice complex, easy check-in/check-out. We asked for a room with a lake view and got one but it had two double beds, a king was not available. Not the most comfortable sleep regardless of if we had a king or not….matresses need an upgrade. The view made up for it. We had a car and they do have underground parking for their guests with easy in and out access but best to park the car and just hoof it around town. Be warned that this hotel is up a steep hill so if you do go into town by foot expect a bit of a climb on your return. Bathroom was clean with great water pressure and plenty of hot water. The buffet breakfast was over rated for the price, they charge you extra if you want a specialty drink. Go into town and get a big breakfast at any number of the fine establishments there. All in all, if it wasn’t for the view I would say it was an average stay.
The rooms were modern, clean and a very good size. Well equiped kitchen facilities and comfortabe living area. Lack-lustre hallways let down the overall first impression. Feels a little like your in a school building and it can all get a bit disorientating.
I liked the amenities in the suits, the views all around and the town where you can get what ever you need nearby. Also, all sorts of tours abound a stones throw away. The airport bus stop is just up the road which runs out side the hotel. And there is internet available in the hotel. Well, the only negative point is that the road out side into town is somewhat steep and its hard getting back up, especially with bags! Not the hotels fault though.
The location was awesome due to it being so close to the central area where you can eat and enjoy walks. The housekeeper should have put away ironing board in our room. The laundry room was unkept and there needs to be ventilation so that on cold days the heat from the drier won't turn the very tiny laundry room into a sauna with the four walls sweating with condensation. There was so much it was like rain the room.
Spacious room for the two of us. We loved the balcony (and the great view of the mountains and lake that we had). It was also nice to have a washer/dryer in the room since we were vacationing for a couple of weeks. Short walk into town, and yet far enough away that it was quiet. Bed was comfy, shower water was always hot. Room service was good. There were 2 separate rooms inside 1 "outside" door and sometimes visitors for the room next to us would ring our doorbell instead of theirs because they didnt realize that there were 2 doorbells (1 on each side of the door). It woke us up a few times. Maybe better indication of the doorbell situation would be good for future guests.
Good location to wonder into town and also get the bus up to the Remarkables. Room was very nice, clean, modern and warm with balcony and view towards mountains and the lake. Could be slightly noisy when other guests were coming and going from their rooms.
Great location and view of the lake and mountains. Being able to cook saved us money in the restaurants. The hotel being built on a hill had hallways that maybe difficult for elderly or handicapped because you walked up or down hill.
The accommodation was first class and room service very quick. Our room had a Very poor view, onto service area.
Great location, great views, fantastic apartment style and layout complete with dishwasher, washing machine, dryer, perfect after a day on the slopes. The dining room table sat beside the picture window with views out to the mountains and lake. Plenty of space to every room with modern neutral warm decor. Wonderful spot to rest and play.
The rooms are very attractively furnished and very comfortable. Staff were pleasant and helpful. Nice views of the mountains. I enjoyed being here. So I am a little lazy and didn't relish the walk up the hill from the town center. And late night party people walking back along the main drag could be easily heard.
Easy walk to & from the main city centre. Views are also good. Nice and quiet. Well appointed bathrooms. The balconies on the rooms allow you to experience the temperature to dress appropriately and adds to the "feel of the outdoors" in Queenstown. Unfortunately the bed was not very comfortable, suggest the hotel invests in a new matress and checks all others. The mattress was certainly 'past it' as we sank into a rolled together. Not the best for comfort and support! After much walking about in Queenstown, comfort when retiring after a long day is vital!!
The staff was very welcoming, helpful and efficient. The hotel is elegant and the river view is beautiful. Breakfast was excellent. It is a bit of a drive to the cbd and tourist attractions, but I would definitely stay there again.
The service is excellent.
Es un hotel muy tranquilo. No prestan atencion al detalle, lamparas fundidas, no limpian el polvo, paredes danadas o sucias...
Tiene un personal fuera de serie, ademas de la vista que se tiene desde las habitaciones que te deja sin aliento. es muy dificil de encontrar y en la informacion del hotel no habia un mapa claro para llegar.