Shower faucet broken. House keeping did not vacuum the carpet daily.
Polite and helpful staff Leaking water facet
Lot of space in the lounge room Only 1 bathroom (3 bedrooms appartment) available and not very clean.
nice staff--helpful and great dinner suggestions. Great location--a bit if an uphill hike--but good. dated, old, and moldy musty rooms. I had to ask them to put a battery inthe smoke detector as it had none. No exterior doors locked at night. No heat or AC..only an electric radiator.
closeness to town and the price
The staff were extremely friendly and accomodating above and beyond their requirements, plus the location was very close to all Queenstown had to offer. No! Great value for money.
The Central Heating ... Hot Water Radiators were fantastic!
Great location We were on the lower floor. The pipes during the night are really noisy and it makes it hard to sleep.
Good location, only 10 minutes walk to the center. Very friendly and helpful staff.
The location is not near the town centre as told. They made me wait about 2 hours to check in to my room !! And Internet is too expensive and very slow in the rooms.
I messed upo the booking and both the Hotel and the booking agency very kindly allowed my reservation to be changed all at the same rate. Nothing
Central location They couldn't ind our reservation
Very helpful concierge.
Convenient location, beautiful building, friendly staff, effortless.
The garden was nice, the room was as expected. Yes, the dining was expensive, when there should have been a range of prices at each meal, eh. Ridges in QT, has 3 options for b'fast, starting with the budget continential b'fast at $8.50, thru to a full b'fast, the price I can't remember. A wider range in dining offerings would have meant we would have dined at the hotel, at least once daily.
the room service menu was fairly priced, and same with the items from the room fridge the spa pool was good, but was disappointed that the saunas were separated into male & female, and were situated in the bathroom.and the bathroom in the room smelt like urine from when we arrived
Good location, comfortable room. Cooked buffet breakfast not very hot.
Dont understand why the spa pool only is opened for 4 hours.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
The rooms are very attractively furnished and very comfortable. Staff were pleasant and helpful. Nice views of the mountains. I enjoyed being here. So I am a little lazy and didn't relish the walk up the hill from the town center. And late night party people walking back along the main drag could be easily heard.
Good location to wonder into town and also get the bus up to the Remarkables. Room was very nice, clean, modern and warm with balcony and view towards mountains and the lake. Could be slightly noisy when other guests were coming and going from their rooms.
Great location and view of the lake and mountains. Being able to cook saved us money in the restaurants. The hotel being built on a hill had hallways that maybe difficult for elderly or handicapped because you walked up or down hill.
The rooms were modern, clean and a very good size. Well equiped kitchen facilities and comfortabe living area. Lack-lustre hallways let down the overall first impression. Feels a little like your in a school building and it can all get a bit disorientating.
I liked the amenities in the suits, the views all around and the town where you can get what ever you need nearby. Also, all sorts of tours abound a stones throw away. The airport bus stop is just up the road which runs out side the hotel. And there is internet available in the hotel. Well, the only negative point is that the road out side into town is somewhat steep and its hard getting back up, especially with bags! Not the hotels fault though.
The location was awesome due to it being so close to the central area where you can eat and enjoy walks. The housekeeper should have put away ironing board in our room. The laundry room was unkept and there needs to be ventilation so that on cold days the heat from the drier won't turn the very tiny laundry room into a sauna with the four walls sweating with condensation. There was so much it was like rain the room.
Spacious room for the two of us. We loved the balcony (and the great view of the mountains and lake that we had). It was also nice to have a washer/dryer in the room since we were vacationing for a couple of weeks. Short walk into town, and yet far enough away that it was quiet. Bed was comfy, shower water was always hot. Room service was good. There were 2 separate rooms inside 1 "outside" door and sometimes visitors for the room next to us would ring our doorbell instead of theirs because they didnt realize that there were 2 doorbells (1 on each side of the door). It woke us up a few times. Maybe better indication of the doorbell situation would be good for future guests.
Nice complex, easy check-in/check-out. We asked for a room with a lake view and got one but it had two double beds, a king was not available. Not the most comfortable sleep regardless of if we had a king or not….matresses need an upgrade. The view made up for it. We had a car and they do have underground parking for their guests with easy in and out access but best to park the car and just hoof it around town. Be warned that this hotel is up a steep hill so if you do go into town by foot expect a bit of a climb on your return. Bathroom was clean with great water pressure and plenty of hot water. The buffet breakfast was over rated for the price, they charge you extra if you want a specialty drink. Go into town and get a big breakfast at any number of the fine establishments there. All in all, if it wasn’t for the view I would say it was an average stay.
Easy walk to & from the main city centre. Views are also good. Nice and quiet. Well appointed bathrooms. The balconies on the rooms allow you to experience the temperature to dress appropriately and adds to the "feel of the outdoors" in Queenstown. Unfortunately the bed was not very comfortable, suggest the hotel invests in a new matress and checks all others. The mattress was certainly 'past it' as we sank into a rolled together. Not the best for comfort and support! After much walking about in Queenstown, comfort when retiring after a long day is vital!!
Scenic Suites was great for us as we were 2 couples and had the 2 bedroom suite. This is nicely organised as 2 private units which are interconnecting. The use of a well set up kitchen on one unit was useful. They are clean and reasonably close to the centre. The staff are helpful and friendly. Overall a nice place and I would stay again. After a day wandering the town it is a bit of a climb up to the units, but this allows the overall view to be had. The internal design / architecture of the hallways and ability to access the reception is a bit convoluted, but these are just minor niggles.
The accommodation was first class and room service very quick. Our room had a Very poor view, onto service area.
Great location, great views, fantastic apartment style and layout complete with dishwasher, washing machine, dryer, perfect after a day on the slopes. The dining room table sat beside the picture window with views out to the mountains and lake. Plenty of space to every room with modern neutral warm decor. Wonderful spot to rest and play.
It's location and very friendly staff.
The managers were lovely and very helpful and a great couple. It was small and expensive.I did not realize how compact but it was very comfortable none the less.
Having sky sport. Comfort and privacy. Friendly service at reception.
Although not having lake views it was within easy walking distance to it,the town and the gondola and still had good mountain views. Nice quiet area. A little on the small side and had a rather flimsy bathroom door.
Staff very friendly and helpful. Only 5-10 minute easy walk frrom city centre.Quiet medium sized room. Supermarket about a 5-7 minute walk.
Tiene un personal fuera de serie, ademas de la vista que se tiene desde las habitaciones que te deja sin aliento. es muy dificil de encontrar y en la informacion del hotel no habia un mapa claro para llegar.
Es un hotel muy tranquilo. No prestan atencion al detalle, lamparas fundidas, no limpian el polvo, paredes danadas o sucias...
Very beautiful hotel and nice location with a dream view.
Only stayed for one night whilst touring New Zealand and this was the best we stayed in for location and comfort. We were upgraded to a lake view room and waking up to see the lake and snow capped mountains was spectacular. Would definitely stay again.
Excellent views - Good sized room - close parking - Value for money Restricted wine list
The view from our room was great. Really it was the helpfull and friendly staff that you have worjking for you. Having to go home.
The very friendly and patient assistance by receptionist on day of arrival (our luggage was lost) and all other staff during our stay.
It was quiet and our room was out of the way - good for baby sleeping. The room was not similar to the picture on what I booked.
Nice deep soaking tub with jets and bubbles for two, high quality radio for ambiance, and functional kitchen. Clean room. Bed comfort average and acceptable. Not much parking spots on site, but street is available overnight for free, thought would think pay needed during day; I returned rental before 10 so not sure.
The apartment offered enough space and privacy for 4 singles males to travel together in comfort. A very valuable attribute. No in-room clothes washing machine (given we a skiiers it would have been a great healp) albeit facilities were available in hotel.
Price, large clean room Little bit outdated
View from the rooms We used the 2bdrm apartments, and the kitchen facilities were very poor. No serving utensils or plates to serve food on, no bowls to make a salad, no cooking utensils, there was an oven, but no trays or dishes to use in it. Very disappointing as we'd just come from an apartment in Wanaka which was excellent with all such facilities. I passed this information onto the front desk.
rooms are really huge WiFi is only working in the lobby but you still have to pay a per-hour fee
Brilliant Views, large rooms, great balcony, walking distance to town, restaurant was nice and the room rates were very reasonable Reception staff made an error with my check in, therefore giving another key to a group of young snowboarders who barged in on me sleeping. Hotel spa needs a facelift
Staff were excellent and well presented the shower over the bath - it should be separate
Our meal and restaurant staff we're very good and price, excellent, room good size, bed fine.Car parking but was full except for the one we got, if any later would have missed out. interior of room a bit shabby, redecorating would help. Staff at front desk could be more friendly and helpful.
The view from the room was amazing. The restaurant staff fantastic.
The views of Queenstown where amazing, the rooms were spacious and adequate for what we needed and good price. The kitchens needs a liitle spucing up.
The surprise of the quality, i had stayed there years ago and it was very ordinary the refurbishing is great
Very good hostel. Good solution for budget travellers and backpackers. Staff was very helpful, sanctuary dorm was clean, relatively silent at night (usually, in xBase hostels there's night club/bar in the same building, but this time I was lucky). Location is perfect, additional services are provided with discounts (shuttles, tours and day trips arrangement and booking).
it is close to ferg burger the heater makes the room unbareably hot, some people are noisy
Sanctuary room is perfect for female travelers, the location is awesome which situated in the center of city and it value for money. The cleanliness of the bathroom. The shower room (need to press the button during shower for every couple of minutes) is quite inconvenient.
The location was awesome. The prices was fair.