Wonderful staff that go the extra mile.
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
room was comfortable and location was excellent reception was small and not obvious
The decor no
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
El propio hotel es precioso. Me encanta perderme en sus pasillos ya que este hotel remodelado es del siglo XV. Insisto. Me gusta mucho este hotel. Es la segunda vez que vengo este año y pienso regresar a él cada vez que tenga la oportunidad de viajar a Norwich. Que no funcione el WiFi en todas las habitaciones. Tuve que ir al lobby porque en En mi habitación de la 4ª planta no funcionaba el servicio Wi Fi. Si saben que no llega la señal, por qué no facilitan una conexión por usb? Otra cosa que tampoco me parece bien es el desayuno. Me parece muy caro para un Continental Breakfast. Creo que deberían plantearse otra estrategia al respecto.
La localización ya que esta en el centro de Norwich y puedes ir a todos sitios a pie. No hay frigorífico en las habitaciones
El personal es amable y el restaurante era fantástico. Las habitaciones son espaciosas y modernas. La ubicación es excelente. No se puede pedir más.
La ubicación, en pleno centro y la habitación espaciosa, completamente renovado, con un cuarto de baño estupendo, limpio y cómodo. No