The staff was lovely and extremely helpful with any questions we had. They recommended a place to us when we unexpectedly needed an item. They also had good food recommendations and they were always smiling. The complimentary breakfast was well-done and exactly what one needs before setting off on a day of touring Nashville. The pool was a good size. The wifi wasn't good. You are only permitted three devices (and we had 3 in our room - each with a phone, laptop and Ipad). Even after trying to pay for the high-speed wifi, I was unable to connect. The location is great if you are visiting Vanderbilt, but would be far if you were visiting for more of the downtown (Country Music Hall of Fame, Bridgewater Arena) sights.
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
The facilities were nice. Large, clean room. Exercise room and pool areas looked very nice although we didn't use them. Staff was frequently boarder line rude. Generally not attentive to needs. Food served was edible and that's about as nice as I can say. The 'kitchen staff' made very little attempt to make things appealing.
The hotel was super clean and the staff was very accommodating. They offered free breakfast and free dinner which we thought was very nice. The only negative was the shuttle service. It's a great service but it's a little unorganized and chaotic.
We loved everything except the pool. Awesome room, dining, accommodations, etc The indoor pool was too cold to swim in.
The Kaya deal was not a deal astheprice was 50lower per night when we got there.
Queen suite, clean room and dishes, good view of Nashville, Slow check in, confusion about where to park car, lots of disorder getting stuff out of car
Clean. Spacious (in terms of the room and common areas). Very attentive, capable and cordial staff. The building also had a bit of architectural character, too. I've already booked my next stay!
The room was beautiful and clean. Loved the happy hour the location was great the lobby had an upscale feel. We enjoyed the complementary weekday dinner and daily breakfast complements to the chef The shuttle service was not reliable during the day. Communications could have been better. When we were dropped off downtown the driver should have mentioned that she would not be available for pickup between during certain hours so we would not have been wAiting outside in the cold Also parking fees were on the high side
I liked having a full kitchen in which I could prepare some meals so I didn't have to eat out all the time. The shuttle they provided saved me money on transportation. The breakfast had a lot of options and the pool was larger than I expected. The highlight of the hotel however was the friendly helpfulness of the staff at every level. I can't think of anything I didn't like.