Cobran extra por todo, el personal de recepción es grosero La actitud del personal
Aunque casi noestuvimos en el cuarto nos gustaría mas facilidad para manejar la televisión No tiene un sitio especial para desayunos, el que tiene es mas un snack
exelente hotel con un servicio de primra, desde el botones hasta la recamarera.
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
Very nice and clean. Luxurious rooms. People are very nice.
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
Great comfortable room
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
Modern. Great hip design Was all good
Es muy moderno y limpio. Las camas eran muy cómodas. Gran ubicación para poder caminar a lugares del centro. El aparcamiento era caro, sobre todo para una estancia de día.
Limpio, tranquilo y cómodo hotel. Caro aparcar, si vas en coche.
Cerca de cada muchas atracciones turísticas divertidas Aparcamiento
La habitación era decente y estaba limpia. Bastante cerca de las atracciones del centro de Minneapolis. 200 dólares extra de depósito en el check-in para "imprevistos". El aparcamiento vale dinero extra. Comisión más comisión más comisión por todo lo que te puedas imaginar. Ni se molestan con el servicio de habitación.
La ubicación y el bar son fantásticos! La habitación en sí estaba bien pero nos congelamos. No pudimos calentar la habitación incluso después de girar la calefacción a 90.
Todo era maravilloso
Las habitaciones eran excelentes! Muy limpio. La cama era muy cómoda.
El personal, la ubicación, habitación Lavabo roto
Gran ubicación. Skyway y otros restaurantes y tiendas del centro muy prácticas. Limpias, luminosas y ventiladas. Ventanas gigantes. Camas estupendas. La ducha goteaba y la puerta del armario se cayó a pesar de haber sido reparado una vez. Nunca me dijeron el precio del aparcamiento. El año pasado era gratis. Este año, era de $22 por día. Me hubiera gustado saberlo. alto costo para usar Internet en la habitación.
El personal es agradable, una habitación más grande, vistas a la ciudad, ubicación, bonito baño Las camas dobles son muy pequeñas! La ducha no cerraba, el piso estaba mojado después de la ducha. No hay bañera.
El aparcamiento es incómodo.
Habitación bien por el precio. Cerca de buenos restaurantes.
Room was dirty. The cosmetic comforter had a blood stain (or something that looked like blood). Bellhop answered the phone every 1/3 times. Shuttle ride to conference center was very stuffy, hot.
We were told where to park with our fee. As we returned from our outing, there was a tow sticker on our car. How disheartening to travel 6 hours to visit family in the hospital and yet another 2 hour trip after that. What if our car had been towed? Would we have gotten to the hospital to see family or make it to work on time the next day?
The shower is amazing! Comfortable beds. All of the staff was VERY friendly and helpful. Free shuttle. I was charged $256 per night for the same room that costed $120 in May of this year. Parking is $15 per night. I called days ahead asking for a certain view, didn't happen.
Excellent location! Good service. Fun and relaxed atmosphere.
The staff, from the second we walked in to the moment we left were helpful, welcoming and friendly. Very accommodating. They more than made up for the physical flaws and turned the stay from a begrudged expense to a pleasant experience. There was a mistake in our room (probably my fault) and the desk goddess quickly, cheerfully, and effortlessly changed us to a room that suited our needs. For the price we paid I was appalled at the condition of the carpeting; stained beyond belief, worn, frayed. Frankly it was shocking. I know, a dumb thing to be shocked at but it was that bad. The ice machines didn't work on several floors. Parking was ridiculous; we had to pay for it and still couldn't park in the hotel lot, necessitating extra hassle on our parts. It is my understanding that there were some events going on that night (weddings, I'm guessing) that filled up the hotel lot but it seems to me it would be more equitable for those attendees to park in the parking garage rather than sending the overnight guests to the parking garage across the street.
Sophisticated Get beds The staff was super friendly The fee for parking
It was a great location for our needs - the staff were very helpful and friendly There were a number of simple mix-ups in billing - not getting the room we booked - having to move rooms a number of times, but staff worked hard to rectify.
The uniqueness of the hotel. Has it's own look - very different than the typical Marriott, Hyatt, etc. Nothing is included! You are charged for every little thing on top of the already over inflated price.
Clean, nice facility, excellent staff interaction, good restaurant and adjoining Starbucks. Great location on U of M campus allowed easy walk across to West Bank.
We liked the location. Lobby is wonderfully furnished. Food at the Beacons was mediocre at best. We ordered $11.00 glasses of wine for 4 adults and the waitress said they must be served in plastic before college game. We looked around and other people were being served with glass glasses. I requested to have ours repoured into glass and she refused. Even after the game when we once more came in, they served us with plastic and others with glass. We left after one round of 4. We will not be returning to the Beacon pre or post game in the future.
The location was ideal since we were in down for a football game and the stadium was only 2 blocks away. Rooms were spacious. I liked the in room coffee, The electric plug ins were hard to use. Half of them would not let you plug anything into them. I found the beds to be hard and the pillows way to soft.
El personal fue muy limpio en general Baño huele mal hasta desde el garaje
Buena ubicación, personal amable, limpio, habitación tranquila. Demasiado caro para el tamaño de la habitación, que estaba muy bien porque no estuvimos mucho en ella, pero realmente era muy pequeña. Gran vista, cómoda zona de bar/salón y un gran lugar para ir caminando al centro. Garth Brooks
The bed was super comfy, and the staff were really nice and helpful. It is a beautiful hotel with a lot of character in it's design and it feels really safe and quiet overall. I enjoyed my stay. There was an earring in our shower which made me question whether or not they had cleaned it.
Beautiful lobby and rooms. Internet per night was not included, nightly valet fee's, complimentary breakfast was not complimentary. Restaurant/bar closed early on the weekends.
Everything was fine until I got home found a bunch spam requesting how every goddamn thing about my trip was. Fucking *unsubscribe*
The location was great The room was very small, we were told we would get a roll away that never came, so one of us had to sleep on the floor ! When we complained they said they couldn't discount the room as an apology due to the fact we booked through a booking service. Huge disappointment to an otherwise great trip to Minneapolis !
it was very clean and quiet. The staff was very nice and accommodating. Nothing
Loved the location, the staff were very friendly and helpful. Lots of towels provided and the complimentary water was a nice little bonus. Bed was very comfortable. The shower did not seem clean, there were mildew stains and lots of hair. There was some minor damage to the walls. Not as "luxurious" as I had expected.
Comfortable bed and restraunt was good. Had to pay for internet. Parked across the street in a parking structure recommended by hotel and couldn't get to my car in the morning. Some of the staff kind of rude.
I was told I couldn't check in therefore waisted $130 to sit at a library for 5hrs and never got a chance to see a room
The room was really nice and so was the bathroom! The food was delicious at the hotel and the fitness center was nice! You could tell the supervisor was judging us by the way we were dressed. We were dressed in comfy clothes being we had to drive 4 hours. As soon as we came down after checking in dressing up nice, he looked at us different like he misjudged us. That was the only bad thing being it was rude.
The room was very clean. The valet parking employee was extremely sassy and rude towards us!
Very centralized location, easy to access, reasonable parking. Staff was very helpful - extended my stay by one night after booking through third party, and they honored the online price for the additional night. Impressive.
Great rooms. Very comfortable and quiet hotel. Unfortunately I was charged $14 for logging on to the Internet for about 1 minute but other than that my stay was great.
Comfy bed. Extremely quiet rooms and great soundproofing. Wonderful facilities.
Individually welcome by Front Desk staff, Manager on Duty and Maintenance personnel. A+ T.V. In bathroom nice idea. OLD CRT tube t.v. In bathroom not connected to cable, not nice.
Polite, friendly staff. The room was clean, comfortable, spacious, well appointed, and tastefully decorated with a deft combination of nostalgic old world grandeur and modern touches. The hotel is connected directly to the Minneapolis downtown skyway system. Public garage parking is available right across street (for a fee). Valet parking is, of course, available as well. Room was not available at the designated 3pm check-in time. We were on a tight schedule and needed to check in at 3pm to get ready for an event. We had to decide between trying to book another room at a different hotel or accept a different room here. We chose the later. The room we originally booked had an exterior view but the new room had an interior view of the "Atrium." Calling the dank, unlit, barren cement hole in the middle of the hotel an atrium is putting on airs, to say the least. We chose to keep the curtains closed rather than stare across the desolate blight into another guest's room a scant 15' away (and, presumably, they into ours). The bathroom sink was clogged. The timer for the mirror defogger was broken. The HBO cut in and out and was unwatchable (not a big thing for us, we didn't come to watch TV... but still). There are no coffee makers in the rooms. There is coffee in the lobby but when I went down to get some at 0830 there was no creamer left. I would have informed the desk but they were overwhelmed with guests checking out. Overall we enjoyed our stay but between not getting the room we booked, the minor annoyances with the maintenance of the room, and the lack of coffee -- a basic staple of any luxury or boutique hotel -- we don't think we would stay there again, especially when there are so many other comparable choices nearby.
Nice appearance. Classy looking ,
Very comfortable bed. The lighting in the bathroom.
Everything. Amazing staff. Fabulous and luxurious room. Can't wait to visit again
A bike in the lobby you can borrow
Comfortable bed $35 for parking
The front desk was really great. And I liked the list of things availablr if needed. We took advantage of the Keurig. I liked the style of the hitel, pretty chic. Also, the location was awesome. I also loved that I could control the heat in the room myself. I didn't like that there was no hot tub in the pool area. When I'm paying that much for a hotel room, I expect a hot tub. The blankets weren't very warm or comfortable. I expected a cozy, luxurious room and got a nice but kind of a cold lonely feeling room.
The staff at the Grand were so nice, polite, and helpful. Room service was lovely and fast. The rooms are spacious and very tastefully decorated, and the beds are fabulously comfortable.
Clean, friendly staff, decent restaurant attached, walking distance to other fun places. In room amenities were in the lower side compared to other hotels in this category.
Staff were very friendly and helpful. My room alarm went off at midnight. Preprogrammed. I did not check it or set it before bedtime.
The proximity to downtown and shopping was good Parking a rental car was expensive
How nice the hotel was and how comfortable as well. Front desk was very attentive and always took care of my needs! Expensive parking. Also there was a large hair in the bathtub when we arrived. I was supposedly right next to the "loud" elevator but did not hear it once! Overall a very nice stay.
Gym Facilities are good. The hotel is close to all main attractions, so you just need to walk around it.
Water in the room would be nice
Man at the front desk was very nice and professional. Location and security of building was also great. Houskeeping used our personal bathroom and left their feces in the toilet. Was going to tell front desk but slipped my mind at check out. I dont want this person fired but I do agree this is incredibly unacceptable.
Service was excellent, friendly staff! We have a 7 month old so a microwave would of helped us with heating up her formula. Microwaves were not available to us.
Very clean and very helpful . Enjoyed our stay
The front desk was very attentive. My "loud" neighbors who I couldn't even hear were getting a noise violation, but it wasn't the neighbors who woke me up, it was the guard knocking on their door. I was quite unhappy with that guard. We were in a secluded area of the hallway, but it wasn't the neighbors who woke me up, it was the security guard. The extra fees---parking.
Location and the door man. The room is a little run down. Towels are old. Tissue was not soft at all.
It was clean and quiet. The staff was courteous and kind. The parking ramp was convenient but very cramped for a Yukon.
Me gustó cómo estaba todo en el hotel. No me gustó que no había desayuno gratis. Pensarías que un gran hotel tendría desayuno gratuito.
El personal era muy amable. La habitación estaba muy limpia y tranquila, incluso con una sala conferencia abajo. Cama muy cómoda. Sólo nos quejamos porque el jacuzzi no era tan caliente en la zona de la piscina y generalmente tuvimos dificultad para encontrar parking cercano. Sin duda volveremos ... Sobre todo por el precio!
Los precios del bar y los desayunos era demasiado elevado.
El personal y las instalaciones estaban muy bien. El jacuzzi estaba casi a la misma temperatura que la piscina. También hay muchos niños pequeños en la bañera de hidromasaje.
Las habitaciones eran bonitas, limpias y cómodas. A nuestra familia le encantó la zona de la piscina y la bañera de hidromasaje. Gran ubicación en relación a muchas de las atracciones populares. Habitación sin microondas ni nevera.
Cuando llegamos nos mandaron a una habitación que no estaba hecha. Nos volvimos a la recepción y nos dieron una habitación limpia. La apariencia general del hotel estaba bien. Las camas eran muy cómodas. Nada especial y nada terrible.
El personal era agradable y servicial. Las habitaciones son espaciosas y limpias.
Personal muy amable que quería asegurarse de que se ocuparan de nosotros. El hotel era moderno y muy limpio y tranquilo. La ubicación era muy conveniente, cerca de tren, el centro y tiene el puente conectado a pie. Salida temprana y desayuno de cortesía estaba listo antes de las 6:30. ¿mencioné el personal de 5 estrellas---muy agradable de tratar por cada pregunta. Gran personal de trabajo! No están familiarizados con la distribución del hotel; el registro es en la planta H. Aparcamiento extra en la planta subterránea, y tienes que cambiar ascensores para llegar a tu habitación. Ninguna entrega de comida a la habitación; no es un gran problema.
Es muy acojedor
Habitaciones limpias y a poca distancia andando de restaurantes y otros atractivos en el centro de Minneapolis.
Transporte a Target Field Muy caro para este hotel. Tuve que pagar por el aparcamiento.
El exterior no es muy atractivo porque está en construcción Pero una vez adentro - es un hotel acogedor, elegante y asequible. De nuevo el exterior da un poco de miedo
Muy buena relacion calidad-precio No
Serviciuo, calidad y precio
Very modern. Great style and terrific service! Marin is a great restaurant!!
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.
The welcome by staff and their enthusiasm to ensure that my stay was perfect made my visit absolutely wonderful. My stay with Doubletree was outstanding! I haven't stayed in a hotel with such attention to detail and especially to guest satisfaction in a very long time! I would highly recommend this hotel to others. There was little to quibble with, but at times the cleaning was a bit slapdash, and rather late in the day. (i was out early each day I stayed).
downtown access extra charges - wifi $10 parking $17
Comfort No swimming pool
Good price, great staff, covered parking