Nuestros hijos queríamos pizza y recepción fue lo suficientemente amable para tomar nuestra orden y llamar a la pizzería. Las habitaciones no estaban listas a su llegada, prometieron una habitación de tipo específico pero no la entregaron. El supervisor prometió hacerlo y trasladarnos al día siguiente, devolución de dinero, o una estancia gratis. Eso es lo que prometieron, pero nunca nos dieron nada. También hay 2 desayunos incluidos por día de 6-9 , pero nunca se especifica que hay que pagar después sentarse en la mesa a las 9. Muy decepcionado con el servicio en general de la mayoría del personal. Las camas eran muy duras, nos sentimos como hubiéramos dormido en el suelo. Hay mucho más que decir, pero básicamente no nos alojaremos aquí de nuevo.
Muebles de falta necesita un mesa de cocktail Ventanas ruido prof.
Muy limpio, gran resort, las habitaciones son espaciosas y muy agradables. El personal del hotel no te acosa con el tema de la comida comida o las bebidas de fuera. La zona de la piscina es muy relajante. Todo fue genial.
Me impresionó la habitación. Todo estaba limpio, ordenado y acogedor. Bonito vestíbulo. Aparcamiento privado. Sushi Bar en el lugar. Había un evento hasta las 4 de la mañana que nos mantuvo despiertos. La música estaba muy alta y a mi entender el hotel alberga este tipo de eventos a menudo. El servicio de habitaciones no recogió los platos durante los tres días de nuestra estancia.
Todo parece genial Todo bien
easy access. Good staff service and attention. not given a breakdown of room billing and how they computer exchange rate and taxes. Sure they would have given me a breakdown if I asked but I should not have too.
This guest did not leave comments about this hotel.
THE LOCATION WAS PERFECT THE ROOM WAS A BIT HOT, EVEN WITH AC ON.
The location, staff and price. Nothing
Always very nice clean rooms and friendly staff. I am not sure if the inside restaurant I and a friend had breakfast and the coffee was cold, very little selection, did not have bread for toast or of any kind for that matter. When we requested hot coffee we where greeted by an eye-rolling waitress.
Stay there all the time they always treat us like royalty.
the hotel is clean and the front desk staff was very nice. waited for 40 minutes on a taxi. front desk kept trying the hotel taxi's were just too busy
The hotel was a mess we just stay one night, during our staying there was a lot of dishes at the floor all the way to the room both days, there wasn't enough parking for the customers and they didn't have the breakfast included for all the occupants
The front desk staff was friendly and efficient. The hotel was modern and the bed was comfortable. There was security watching over our car in the lot. The location is nearby shopping and restaurants. We really enjoyed our stay!
This hotel is very professional managed. Staff was attentive; rooms were very clean and most of all very quiet. I can honestly say there was nothing I would change, as a matter of fact staying there again.
having breakfast included with room rate, that saved time and trouble of leaving hotel. room service was fast and efficient with gratuity included (appx. 15%), which i did not have a problem with again saving me from over tipping.
Nothing in particular... Beds were stiff, I was supposed to have two queen size beds and they gave me two full size beds. The free breakfast needs to be eaten in the lobby you can't take your coffee out, which I thought was stupid. Bath tub was very old and worn, front door seemed to be broken into. There seemed to be permanent splatter of something on the restroom sink. It was quite disgusting, I stayed there with the intention of saving a couple dollars, but I would just rather stay at Araiza hotel next time, even though it costs me extra.
Clean hotel clean room . Nice pool area . Needs better beds i dont know if is a tradition in mexican hotels but the beds are really, hard every hotel i stay in mexico has hard beds and this one was no different . Needs mini fridge in room Hot weather and no ice mashines anywhere in the hotel. Continental breakfast was not good at all we were disappointed about it .