Caddie did a good job at the front desk to help with some of the issues and Joe the breakfast chef was full of customer service when others wouldn't go out of thier way to help a weary traveller. Was told valet was the only one available. Left keys out on the desk outside while running to parking garage. Then ordered room service and was told after 90 min that front desk staff had to bring food up because there was only one person in the kitchen. Fourth of July weekend. Really not good plannin.
I liked the rooms, the food, the hospitality, pretty much everything about our visit OVER PRICED! Called the hotel, was told they were sold out for the weekend but went online and found this site. Needed the room so couldn't balk at the price but seriously, $256 for a room that normally goes for $100 less? OUCH!!
great location for proximity to Memorial Stadium Hotel is getting pretty old and hasn't been updated
They addressed the issue right away. After three house the room stunk of cigarette smell which should be prohibited. People have allergies and we were not accommodated. All of my items stunk the whole stay.
Nice place They put me in a handicap room, would really prefer a real shower and tub combo.
Everything was clean and in good order. It is in a very convenient location. Within walking distance of many restaurants and nightlife. For the money that was paid to stay here we were very disappointed and will not ever "splurge" on a Hilton again. We have stayed in hotels for less than half of what we paid here and had more comfort, friendlier service, and just as much convinience. On top of the high price for the room, they gouged us for parking which should have been included with the room. It was for "event parking". Upon check in we did not feel very welcomed as the attendant checking us in acted as if he was in a hurry to get us through even though we were the only ones checking in at the time. After our evening event we returned to the hotel and sat in the bar for a good 10 minutes and were not waited on. Had they been busy we would have understood. However they were not busy. There were a total of 10 people there including my wife and myself. All in all, for the price we paid it was not worth but half. I've felt more secure when staying in a different country than I did there. Save your money and go elsewhere.
Pleasant staff no BTN in rooms. Had to set in lobby to watch local college football game. Coffee packets in room almost impossible to open--had to use teeth!
Great location to walk to many venues. The staff was helpful and very courteous.
Great location Relatively New Clean Friendly Staff Parking - Paid City Ramp
Location. Staff was friendly (except for cleaning staff) I was surprised to find out that they did not have their own parking lot/garage. You had to use a public garage across the street at $11/day ($15/day valet)
Bistro has odd hours..... closed between breakfast and lunch thus no food for those waking up past 10:00. Doesn't work with teenage children.
Being in the Downtown area. Great Japanese resturant close by. Lack of parking and if you used valet it cost $15. Other than that is was a great stat
Facilities and location were excellent. Our room wasn't cleaned, nor were the beds made during our stay. The lights didn't seem to work properly. The vanity light in the bathroom was out.
Property itself is newly constructed and very clean and well designed with nice amenities. The downtown location is handy, but it brings with it a lack of parking and the general congestion of lots of people packed into a small space.,Property itself is newly constructed and very clean and well designed with nice amenities. The parking situation was ridiculous unless you want to valet park and pay every time you need your car. We parked in the garage our- selves as were were going to be in and out a lot and ended up carrying our luggage around the block. Ran into another couple doing the same thing. Wanted to sleep in for awhile in the morning, but cleaning staff was busy in other rooms and in the hall and the vacuuming and door noise prevented us from doing so.
The hotel is very new and in great shape. The location at the edge of the Haymarket district is excellent. Lots of options for food and drink within a few blocks. Parking was kind of a hassle. There is a parking garage across the street with no connecting walkway, so there is a lot of walking back and forth across the street.