Location is perfect. New pool awesome The first room I was given was looking out at employee parking lot when my itinerary stated room was next to new pool seems to always happen when you book through travel sites
The staff were very friendly, helpful, and courteous. The hotel is very convenient for walking to town/shops and to the ferry terminal. The food at the new Marcus Samuelson restaurant was very good. The hotel was under renovations and this was not made apparent when booking the hotel. The construction work started quite early every day - including Sunday. Overall, the hotel is very nice but not as luxurious as expected for the price.
Marcus restaurant, Pool. Small rooms. Expensive for what they offer. Not great service. Ran out of towels and chairs at the beach of their sister property.
If you are looking for a quiet upscale place to stay in Bermuda you must consider Rosedon. It's a hidden oasis right in Hamilton. Easy walking to shops and restaurants. The staff were all extremely friendly and helpful, the rooms and grounds very clean. The gardens are beautiful. We would definitely return. Was not a concern for us, but no restaurant or bar on premises. They do provide an honor bar in the main building though and plenty of places within walking distance.
The facility was fantastic (one bedroom apt with king sized bed) and in every room we had a breath-taking ocean side view! Staff was hands off, but very helpful when we needed something. We took a dip in the pool every morning and the area was very quiet and secluded. Right next to a bus stop as well! We cannot wait to come back! This is not a "dislike," but more of a suggestion. The hotel felt more like a timeshare, which is what we wanted. We had a full kitchen to cook food and received clean towels daily- otherwise it was very independent.
Close to airport Filthy. Garbage had not been emptied. There were crumbs on the floor. And when we moved the couch to watch TV the floor was filthy. No batteries in the either of the remote control in the living room. shower provided just more than a trickle of water. Cab driver warned me to lock all doors when we go out. Such a waste. We were staying only one night prior to our flight home. Otherwise we would have moved hotels.