The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
Breakfast, employees view from room
El personal del hotel.
El servicio la amabilidad el confort el precio muy bueno. Que no tiene cuna para bebe.ni silla para bebe en el desayuno
El comfort y el desayuno excelente.
el trato del personal es excelente, llegamos muy tarde, y nos sirvieron la cena con mucha amabilidad. En general el hotel muy bien
Tengo que resaltar el trato familiar y excelente, de todo el personal así como sus instalaciones, la habitación magnifica y limpia, y el restaurante estupendo. Felicidades
Excellent, very peaceful location. Huge rooms with balcony. Very nice restaurant 20m away.
the rooms are spectacular, the size, the design, the quality of furniture, the sheets, the balcony huge yes: they didnt took care about the details, not knowing that the room we got the shower didnt work. when we changed the room we realise that we didnt get in first place the right room , according to what we reserved. we got a standard room instead standards superior.
The rooms are very nice, breakfast was ok. Friendly staff Nobody noticed that the complete door of the showercabine was missing - thats Romania! :-)
a modern clean nice hotel, in a good region in fagget florest and ten minutes of Cluj center
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
The space in the room and the staff was very nice
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
Good staff; good views; good room Need to have tea and coffee making facilities in room
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Here you can find the same good quality services like in Western Europe.
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
Está todo nuevo y la comida está muy bien
El desayuno es muy deficiente
Na No está cerca del jardín botánico, o de cualquier otra cosa que dice. Está en una autopista fea lejos de la ciudad.
Muy practico Desayuno
Excellent choice, very spacious rooms very clean and comfortable.
Food quality and assortment in the restaurant is high level, with good value. Room is OK, huge amount of TV channels. :) Correct mini bar. Safe parking is limited. Bathroom could be better, there is no lamp for cosmetic purposes. To much noises and light at night, night strip club too loud if door was opened (till 5 a.m....).
I stay here each time when visiting Cluj since 3 years.There are many nice-looking,better located hotels of same price range but I've never tempted2change.I feel secure,calm,pampered here.At each visit signs of continuous maintenance and continuous implementation of new things/improvements in interior&services. Owner greeted me by"welcome home" last week-well,that's it! Love the place&people 1. Lack of elevator which front desk staff compensates at 100% but I don't feel nice seeing them tortured by my always huge baggage/ 2. Night bar- seems female are not welcome here so no way to spend part of the night on site;if a female would like to chill out, should move to city center (quick&cheap by taxi)./3.Gym room would be a plus
The housekeeping was wonderfur The people at the front desk were rude and indifferent and thought that working there was beneath them but they really should have been working on a garbage truck as that is where they would not have to speak to paying customers.
Very friendly and helpful staff, the rooms are large and clean and mine had a balcony.
The cleanliness and the friendlyness of the staff. They arranged all our trips.
Stuff was very helpful. n/a
Guests should be aware the nightclub is a lap dancing club
great staff cooperation and assistance. the elevator did not work
Large, clean, air-conditioned room. Unlike some hotels we were able to leave the air-con on all day (handy in the hot summer). Long-ish walk to town (30-45 mins), which I didn't mind and in any case taxis in Cluj are cheap. Decent restaurant next door too. Noise during the early hours from people leaving the bar/night club next door.