The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
El aislamiento acústico no era nada bueno. Podíamos oír todas las conversaciones de la gente caminando por nuestra habitación. Tanto la cama de matrimonio hacen demasiado ruido y la cortina tiene agujeros múltiples.
Estaba sucia y olía raro.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
The location was good for travel to Warner Bros and Universal Studios We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.
everything was good!!! with the exception of the parking convienent ,safe, however an unexpected fee for the parking. .. Hotel guest are required to pay for parking at a fee of $15.00 a day... this was not even valet parking.. there was no alternative No. parking in the street allowed.. In essence you are really paying for the ' complimentry Breakfast ' I have paid this and more for valet parking.. Just a little surprise for this .. i have stayed at other Residence Inn and did not have this fee.. Location, Location, Location, I quess..
Real nice place friendly staff and area around was very nice lots to do.
Have nothing but good things to say about the accomadations. Clean, nice, quiet. This is located very close to the shopping areas and was really convienent to the downtown area. If I had a problem it was with the bill. They added $15.00 a day for parking, plus some tax for parking. It came as an unpleasent surprise, considering everything else.
I liked the spaciousness of the room and I really liked the large breakfast selection. I would have preferred two bathroom sinks.
This guest did not leave comments about this hotel.
cleanliness and promptness of service well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
This place is awesome. The staff were extremely courteous and helpful.
It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
Staff was very helpful, courteous, and , and kind Lack if security cameras in the oarking garage
The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment. Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
Room's were clean and the beds comfortable. They advertise a pool, but its more of a large bathtub, don't expect to go swimming. As mentioned in previous post, the staff is not friendly..
Our stay there was great, other than the fact that TWO TIMES the cleaning staff opened the door, without even knocking, prior to checkout time, the first of which was 9:30am while my boyfriend and I were still in bed, asleep.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet. The bedspread was smelly. The continental breakfast was terrible.
Even thought the point of an extended stay is to have a place with a kitchen and a way to cook the room had no pots, pans, or dishes starting out and I had to request them. It then took the staff hours to get me the things that I had requested. It was always noisy and difficult to get sleep. I would never recommend staying here.
Very clean. People were nice and friendly and affordable There wasn't an ice machine on my floor. But it's al good.
I had a dead battery on my car as I was leaving for the Amtrac station in Del Mar to travel to Burbank. Missed the train by 5 minutes. Amtrac didn't have a later train that could get me there and was kind enough to give me a full refund. Quality Inn was not so accommodating and charged me the full price of the room because they have a stricter refund policy when the reservation is made through Hotels.com. They require 24 hours advance for a cancellation. I don't plan on using Kayak, Hotels.com or Quality Inn again. The small saving in room rate (if there was one) is not worth the risk of loosing the entire booking amount.
You get what you pay for. I made a reservation last minute due to it being the cheapest option. The room itself was alright but the exterior looked so dirty I was almost uncomfortable staying there. To add to that notion, I then came across a man in the elevator who then followed me around and waited outside my room for the weekend I was there. Super creepy, and I left early after that. I won't be going back.
Clean room. Lower price Exterior looks rough. Customer service was horrible. Train next door. Freeway next door. Very loud thin walls.
Nothing was positive. This was the worst ever. I requested a non-smoking room so they gave me a smelly room with an adjoining door next to a chain smoker. The room was filthy, sink leaked, shower dripped constantly, wall paper was missing in the bathroom, holes in the comforter, HVAC was so noisy it would keep you awake. The location is awful with noise from I-5 and the Metrolink trains blowing the horn everytime they go by, which is often. The breakfast was awful. The room was the size of a closet, the eggs and sausage were thrown in a warming tray still frozen. I went to heat them up in the microwave to find it was filthy with food and water all over the inside from someone else. Lastly, I was refused a receipt when I left because it would be e-mailed to me by Expedia. I told the clerk I didn't go through Expedia and he argued with me. I asked again for a receipt and he flat refused to give me one. Really? I will not stay in a Quality Inn property in the future because of this experience. I should have slept in my rental car instead. Atleast I had a receipt for that to turn in with my expense report.
The rooms were clean and cozy. Accessing the location was a bit difficult, and the exterior hallway leading to the rooms reminded me of a scary movie.
Everything was decent There was nothing not to like
Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. . Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."
Staff was polite and helpful. Room was spacious and clean. Bed was comfortable facility is run down and needs an update. breakfast area is small and cramped. elevator is all scratched up.
Ubicación muy práctica, un montón de tiendas y restaurantes cercanos Sucio, las luces no funcionan, el despertador no funciona. La calefacción funcionaba mal, o demasiado frío o demasiado calor. Cajones rotos, y un desayuno de calidad inferior
Muy limpio!!! Gran ubicación.
El personal era muy amable. Está en una estupenda ubicación. La habitación estaba limpia. En general, una buena relación calidad-precio. Todo era bastante normal.
Zona segura También una pequeña zona de desayuno