Beautiful facility, we are World travellers and this hotel is up with the best. The staff were extremely obliging and nothing was too much
Peaceful and relaxing. Staff were excellent, nothing was a problem for them. Ridiculousy overpriced. Not 5 star as advertised. Most expensive suite, The Master Pearler, was such a major disappointment, that we moved to a Studio apartment. Whoever designed the Master Pearler suite should be shot! The suite is very spacious, but dark because of the lack of natural light, 2 ceiling high windows at each end, no balcony and no view of any sort. All mod cons, but felt very oppresive, and to put the icing on the cake, all of those suites are above the pool bar/bar. Some rethinking needs done or guests will share the same disappointment as we did on entering. Menu sounds exotic, food does not reflect this, very bland. Light control for rooms, a degree is needed to master it, and bed lights are useless due to bad position.
The access to town and cable beach was not great. It was overpriced for the facilities.(There was some pretty basic stuff missing, like quilt covers and a second pillow) The Restaurant was nice but understaffed.
Nice comfortable room. Location good for Town Beach, Matsos Brewery and if you do not have a car, buses to China Town and Cable Beach are every 30 minutes. Nice pool area although when anyone is swimming the oveflow is very noisy. No information given or in the room regarding the bar/restaurant facilities, you cannot get anything to eat between 2-5 pm. House keeping needs improving.
facilities, friendly helpful staff, great pool
The size and layout and the spa bath was wonderful
The facility is great. We had rooms overlooking the pool. Pool was good and the rooms well laid out - not too cramped. We booked on line for 5 people - 2 rooms, however this detail didn't make it through to the Oaks, so we had to request everything for the 5th person on check. Not a major hassle, but reduced our confidence in the booking system.
pool. bed. weather size of room , air lock between a side of the room and b side with other occupant, slso on the balconey there was no privacy
Reception service and friendly, helpful, efficient staff
Friendly staff, decent room, barking owls Internet access is exorbitantly priced
We liked the location close to transport, shops and restaurants, local beach, comfort, facilities and airconditioning.
comfortable and convenient - [ our stay lasted 11 hours only!] lift wasn;t working- we were upstairs- breakfast was poor value for the money[$17 each]
Front desk staff were extremely helpful and knowledgable about the area,how to get around, where the nearest shop was etc.
The reception staff was very helpful with booking tours and resolving tour problems The furniture was rough with flaking finish. The air con took quite awhile to cool the room down. If it were not for the extra key to keep it going while I was out of the room, it would not have been adaquate for comfort.
The complimentary upgrade gave us a room that was quite a bit nicer than the other one we had during our first visit. The room was excellent and the hotel completely met our needs.
The tranquillity of the place Unavailable reception early in the morning
I like the cleanliness of the room and the facilities of the resort (laundry, restaurant, shops, bus stop, etc). Some rooms are not so new and comfort may vary a lot according to your location in the resort : some rooms have a very poor view (ground floor, facing car park). Ours was pleasant : 2nd floor, pool view with private huge balcony.
Location; facilities, @ food Better hot water in hand basin .Adised staff of this but nothing was done
Very helpful & friendly staff, ... espescially Kimberley! Very clean and well presented but beware that the local cows may visit you at any time because this is their territory! But the seem friendly enough!! Walk the beach, go fishing, watch turtles, have a poolside drink or a full dining experience! But don't expect to hop ff the plane and be at your high rise hotel in 5 minutes, ... this place is wonderfully secluded No leaders for the hooks on the fishing gear they loaned me so I just ended up feeding the fish :))